43 comments found.
I’m trying to change the header but cannot reflect the changes on the site. what could be wrong?
what is your purchase code
Hello. The code is f317e4af-6f86-4a06-925f-1969d6aa4c7d
could you knock or mail under right themeforest profile?
hello. I got offline. I’m doing the work on behalf of the client who purchased the theme. I dont have their credentials
could you please mail: themeholy@gmail.com
sent the email
got it
The Elementor Widget Panel does not load and has the continuously spinning “Loading” icon.
I have increased the Max Memory limit to 512M and disabled resource heavy plugins such as WooCommerce.
Please help
well, di you active woocommerce theme?
Yea. I can’t even edit a contact page
hey, email us themeholy@gmail.com and i can support you, please don’t comment here
Please check your support email. Thanks!! Nice Template!
fixed
I responded to you immediately and I have not received a response in 10 hours…please this time it is urgent. Thank you
please check your email
theme support RTL and polylang or not?
till now this support is not available
thanks
hi I have question , if demo including Arabic version or not
it is not available
theme support RTL and polylang?
till now this support is not available
thanks
Hello, Sorry, but I can’t find how to define Header in pages. Could you help me ? Regards
hm… Problems.. There are a lot of comments, but the theme is only released 1.0 and is not updated.. No log or information… it’s a pity that the support leaves much to be desired. For now I’ll wait before purchasing.
Thank you for your feedback. While all the comments have been resolved, we have noted that the majority of issues are related to server problems.
Please rest assured that we are committed to providing comprehensive support to all our customers, ensuring that our theme runs smoothly. We remain dedicated to assisting our valued customers and addressing their concerns promptly.
thanks
I have difficulty getting support, the theme has obvious responsiveness problems when used from a mobile phone on several demos declared by you as fully responsive. I asked for support and they replied that the problem is the css, thanks but now what should I do… The problem is easily visible from mobile on https://themeholy.com/wordpress/konta/home-infinite-construction/. Do you update the bug or is the project/theme abandoned?
please open a ticket https://themeholy.com/support/
I just now send a ticket. Thanks for now. Waiting…
thanks
Hello, can you check e-mail for support, I have a problem when login out from wordpress admin the site is looking so bad
May be you did a mistakes
I don’t have any cache plugin installed tried everything but still didn’t fix
I have writed you 2 days ago
are you there?
Thank you for your message. It has been sent. It’s second time I’m writing to your support
hi, your issues are solved now please check your site if need help just open a ticket here https://themeholy.com/support/ Thanks
Thank you for your fast response and support
Thanks
This theme looks nice, but customization flexibility is poor! Also not compatible with WooCommerce A lot mistakes and a lot improvements need to be done.
It is one of the great and most salable themes in our profile. We sold 103 times and you are the first customer who faced some difficulties and gave us a bad rating. We are here for your support and I a the Owner of Themeholy. I just humbly request that you please try to connect with me I will solve all issues within a few mins and I am waiting for your response before giving us a bad rating you should contact us. Thanks and I am waiting for your response.
please check my ticket support, theres trouble when changing the footer
our office is closed for tomorrow we will check tomorrow and response you
how do i keep track on the ticket that i sent? i dont have account nor email received? also there are elements inside the theme that when you edit the styling is gone.
what now? any update?
we changed woocommerce file
no update on my support that i ask? its not changing the footer and also there are elements inside the elementor that when i edit even 1 letter the design goes wrong?
any update? i havent receive any resolve email yet, if you wont then i will leave bad review as i am not satisfied with this theme, everything is just a show up, when you have the theme cant edit the design with no support
hey, i live a germany and could you please come on tomorrow german time 12:00 PM, we will fix all using google meet? if you can come the we will fix together
i did message you directly here from themeforest, message me back
we answered you
Hello, I filled out the theme support on your website last week and have not heard back. I cannot get demo content added and need this working ASAP. Please reply. Thank you
hi can you please open a support ticket from here https://themeholy.com/support/
I did do that last week and no one has responded to me.
are you free now?
Yes, I replied back to your email. Waiting for response
join here please: https://meet.google.com/fzv-ccyj-oeh
Still dont see the site working. Can you just email me an export of the demo site using All in one WP migration plugin so I can do an import?
please logout from your site dont message me here. i will email you through your email. I am still working
I am not able to import demo content.. i tried many times but it going to failed.. Please Help me .. My Purchase code – 8b1be3d1-0adc-457f-8ad7-b99c6dcd4ec7
well, please go here: https://prnt.sc/Cb3MIpJZlJ6f
When edit text icon data the style disappear help please!!
did you buy it?
Yeah i have an Item Purchase Code
send you purchase code please
Give me the email that i can send to it my Purchase Code?
Thanks i am waiting your assistance.
i am working on it
Ok i am waiting …
it is fixed
Still the same problem !!!not fixed yet
I already sent my issue to the online support but still waiting and not fixed!!!
please send information on support
I sent all information login to support.
whats the email address?
I am asking you to resolve the issue about 7 days later and still waiting…Really i am disappointed!!
are you free now?
I am available now.
join here: https://meet.google.com/dhc-smnw-cxf
ok
Still waiting someone who will accept me on google meet.thanks
Thank you very much for your support.My issue is solved now thanks to your support.Good job.
You should rate here: https://themeforest.net/item/konta-construction-and-real-estate-company-wordpress-theme/50936297/comments Here is sample: https://prnt.sc/7WeZVPuCSvEM
I gave you 5 stars
Thasnks
are icons and images included in the theme? Can we use them?
Yes all are included with demo
thanks
It appears that there is an issue with Elementor Pro not being activated in a purchased theme. When editing a page, Elementor prompts for an upgrade, even though the theme is advertised as being Elementor compatible. You have created an account on the Elementor main site, but it is requesting payment.
Our theme is computable with elementor full site is creat by elementor, elementor pro not required. No need to do anything you just install and active all the theme required plugins
thanks
How do I edit the contact form information in Form V2 to change “Web Design” to my own entry or delete all together?
could you please contcat wit us through email: themeholy@gmail.com
Good morning, where is it possible to change or delete the icon on the left of the sub-menu?
yes, you can do it from here: https://prnt.sc/k9N4aNGXYeRI
I don’t have this feature…
could you please us: themeholy@gmail.com
Getting the following error: An error occurred while installing Konta Core: Download failed. A valid URL was not provided..
Any help?
could you try again
Tried again. Same issue
send me email i will send theme through your email
sent
same error
through email, send your website url, username and password i will fix all asap
Sent to themeholy@gmail.com
don’t message here, please come on Gmail , it is convenient for us.
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