315 comments found.
Hi there. I’ve just installed the theme, have barely made any changes yet. I’ve just noticed that there seems to be a difference between my site and the site in the demo.
When clicking on ‘Register Now’ button under the ‘Account’ button, I’m not given the split screen like in the demo that provides functionality to register, only login.
Can you tell me why this might be, and how I can fix this so it is the same as the demo?
Thanks in advance.
Hi shelleylally,
In the login popup, you can see the Register Now button which links to the My Account page. You need to enable the registration form in WooCommerce > Settings > Accounts & Privacy (Allow customers to create an account: On “My account” page). For more information, you can read WooCommerce’s documentation https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi There!,
I was able to change my logo however, it does show on the homepage but not when I click on the demo button links. It shows my url and doesnt go to another URL. I am not sure if I need to change it somewhere else as well?
Take Care!
Doreen
Hi Doreen,
Thank you for using our Merto theme!
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about your issue (with screenshots). Our support team will help you.
Have a nice day!
Can it be used on a website with WordPress infrastructure?
Hi mertgumusmert,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want (with screenshots). Our support team will help you.
Have a nice day!
Also the only thing showing on my customize page is the widgets. not other option is coming up
Hi crinixhq,
For more information about using the theme, please read our documentation https://docs.theme-sky.com/merto/ and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
how to edit description tab besides the review tab of a product page
Hi sajump2000,
You can edit it with Elementor. Please watch our tutorial video https://www.youtube.com/watch?v=RlzAVpp6fo8&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=7 (3:46s)
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Greatings;
I hope this will be useful. And I will watch your youtube videos for make my site correctly.
Hi mustafakemalizgi,
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, hello, I hope you are well, I need help with the smart revolution license, is that included in the topic? because I see that my footer is misconfigured on the page
Hi Osirislopezp,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
HI There,
I just purchased this Theme and having an issue of where to change the store logo on the Merto theme. Could you please assist and also is there a documentation on this as well.
Thank you
Doreen
Hi doreenargyle,
To change the logo, you go to Theme Options > General > Logo – Favicon > Logo > add your logo. Or you can change it in Edit Page > Page Options > Header – Breadcrumb > Logo > change your logo
For information, please read the document at the link https://docs.theme-sky.com/merto/#adding-the-logo
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, is there an option for product filters via ajax?
Hi asmiller,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
First of all, congratulations on the product! It looks great, is fast, and is simple to edit. Wish you great success on this project.
The documentation is very helpful, and the theme and its options are well documented. *My question: I see the account button in the header. Is this account section used only for admin and other editors who already have accounts in editing the WordPress website? Or can every client create an account to track their parchment history and have their own customized favorite product preferences? When I try to create a new account as a client on the website it does not display a form where I can register but it directs me to the login page. If it is for client accounts, how can clients create their accounts? And how can I manage and edit this section?
Thank you!
Hi ensildb,
Thank you for using our Merto theme and compliments!
The account section is used for everyone who want to login/register on your site as a customer. In the login popup, you can see the Register Now button which links to the My Account page. You need to enable the registration form in WooCommerce > Settings > Accounts & Privacy (Allow customers to create an account: On “My account” page). For more information, you can read WooCommerce’s documentation https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, How are you, I need your help. I am from Pakistan and wanted to add a payment gateway from Bank Alfalah but didn’t. can you please help me add the payment gateway issue?
Waiting for your response
Hi ayarslanyousaf,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Dear Theme Sky suppot team.
I’ve bought this theme on themeforest today. I see it’s a light, speedy theme. I really like it. After importing demo, the menu does not show like demo version. (I also send a private support ticket (No #3754390). Also the footer is not the same as the demo. Please tell me what to do. I hope to receive your response soon. Thank you and best regards.
Hi Max_iT,
Thank you for using our theme and compliments!
We have replied your ticket. Please check it.
Have a nice day!
️️️ Dear SkyGroup team. Thank you for your very useful and detail support. After checking the support ticket with guidance, I can do it easily now. (P/s: Thank you Mr.Stormit Truong for your useful help).
You’re welcome! 
Hello, I would like to know if the template is compatible with the YITH Request a Quote for WooCommerce plugin or if it presents any visual integration issues.
Hi Netsscope,
Thank you for being interested in our Merto theme!
Our theme can work with that plugin. But, because we don’t support it by default. So, there may be a small style issue. After purchasing our theme, if you need help with this case, you can open a ticket. Our support team will help you.
Have a nice day!
The theme is great, but there are several issues that need fixing. My primary concern is that when I click ‘Add to Cart,’ the side cart doesn’t open. Instead, only a notification appears stating that the product has been added to the cart, even though the AJAX add-to-cart option is enabled in Settings > Products.
Hi jadovic,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, Nice design. I DON’T SEE WCFM INTEGRATION. Demo Does it support WCFM ?
THANKS
I don’t see header customizer in your documentation. Your language selector in in the off canvas menu. That’s no good because my site user don’t understand English. I will be using Google translate plugin. I need to be able to add my language selector in the header
Hi saveuscoalition,
Thank you for being interested in our Merto theme!
Our theme supports the Dokan plugin for multi-vendor marketplaces.
Have a nice day!
Hi saveuscoalition,
You can use the Loco Translate plugin to translate website to your language. If you need multi-languages, you will need to use WPML. For more information, please read our documentation https://docs.theme-sky.com/merto/#translations
Have a nice day!
Hello, I have imported the demo, but the site is not looking like your demo sites.
THank you
Hi lovetack,
Thank you for using our Merto theme!
Please watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG and try again.
If you still can not import demo content, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hi, i just purchased the Merto theme yesterday (26 Oct 2024)
I could not upload and install the file provided.
I got the following message - “The link you followed has expired. Please try again.”
Please let me know what to do.
Hi ihbhuiya,
Thank you for using our Merto theme!
Please check to make sure that you installed the correct package. Please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
Please also check your maximum file upload size. Please read this article https://skygroup.ticksy.com/article/15703/
If you still can not install the theme, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
My main logo is not changing
Hi singhanilraj04,
You go to Theme Options > General > Logo – Favicon > Logo > change your logo.
If the logo does not change the home page, you go to Edit Page > Page Options > Header – Breadcrumb > Logo > remove the logo image.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Im not getting files for Electronics store
Hi AKROTICS007,
Please read our documentation https://docs.theme-sky.com/merto/#demo-content and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG and import our demo content.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
’’Unable installation of the package. The style.css sheet is missing in the theme.’‘
Hi TasosNG,
Thank your for using our Merto theme!
Because you installed the incorrect package. You need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
