315 comments found.
Hi there and congrats on a great Woo theme. Love it. I do have a question though if that’s ok. I am using the Product Category Widget in a side bar (Merto) and I’m not sure if I’m missing something but I’d like it to be open / extended when it is loaded, (instead of getting the visitor to hit the ”+” icon. Is there a setting / check box anywhere that enables this? Thanks in advance for the help. In fact, any or all of them would also be fine (e.g. Product Tags etc.)
Hi LordFuzztone,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi again and thanks for the reply. I have created a ticket (#100022767) and thanks again for the help.
Hi LordFuzztone,,
We have replied to your ticket. Please recheck it.
Best regards,
All done and working superbly. Thanks for the brilliant support for an amazing product.
You’re welcome! 
Good day. Fatal error: Type of Redux_Extension_Search::$version must be string (as in class Redux_Extension_Abstract) in
Hi kipotanzania,
We have replied to your ticket. Please recheck it.
Best regards,
Good day. After update Redux Framewok my website dont working. Can you help me?
Hi templatesteam,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi friends, could you lick and see my website mayhomestore.com.vn ? i bought and installed your files but i dont see like demo before . If you can help me to install again via mayhomestorevn@gmail ,thanks.
Hi mayhomestorevn,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I saw that you’ve released an update. How do you recommend we implement your update?
Hi eminzo,
To update the Merto theme latest version, please read the document at the link https://docs.theme-sky.com/merto/#updating-the-theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I just purchased the theme. When doing the first installation, do I need to install the child theme after installing the main theme? Thanks
Hi shopel,
If you want to customize or override the file/folder of the Merto theme ( without loosing the customize when you update the theme ), you can install the child theme.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hello.. I have purchased merto theme 2-3 months back. I am getting error with redux frame work. whenever we try to search any thing i gives us error “There is critical error on website”. I have disabled other plugins also. But this error is coming only due to redux.. can u fix that.. My website is seaye.co.ke Please search something there and click enter or search icon or just go to menu shop by shape and select any shape such as oval or round
Hi singhgrukirat,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
ı build my site but ı dont know where to put my license key
Hi muratyonev,
You can install and activate the Merto theme without activating the license.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I have one question, if I will buy tomorrow that theme, is possible some how without app make color swatches links to separate product? Thanks
Hi stuffboxuk,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
How to change a logo please? I have tried to update a logo in a theme sections but it won’t reflect to the front-end. Only showing the Sticky Logo. How to update it please
Hi noel1999,
You can change the logo in Theme Options. Follow the steps below
The logo: You go to Theme Options > General > Logo – Favicon > Logo > change your logo
If you change the logo in Theme Options but it not show on the home page, please follow the steps below
The logo: You go to Edit Page > Page Options > Header – Breadcrumb > Logo > remove the default logo.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi! my style.css stylesheet. file is missing? and my 6 layouts file is missing please check.
Hi zulqurnain433,
Because you installed the incorrect package. You need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
please tell me how to edit head part or which one page. thank u
Hi aiden37210,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hola, como accedo al canal de soporte
Hi coleccionistacr,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
good afternoon sir, i have problem with merto theme after the latest wordpress update, i can’t use elementor to edit any of my pages
thank you
Hi Assidah,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
I have created a WordPress site with purchased them but found few issue the elementor module not working when we edit page using elementor thend page is showing loading only and few min it stop the page.
Hi ravendrarewa1,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
why it said no css?
Hi aiden37210,
Because you installed the incorrect package. You need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, I have installed Loco Translate and have been able to translate most of the theme into Spanish, but I can’t find some labels, such as FILTER (which refers to the filter widget once a category is selected). Basically, it’s the widgets that I can’t find to translate.
Hi guillermomahchi,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
i will try this theme install but show me link is expired how to solve it
Hi stackworker1,
Please check to make sure that you installed the correct package. If you downloaded the All files & documentation package, you will need to extract it and install the merto.zip package.
Please also check your Maximum File Upload Size. If it is small, you will need to increase it. Please read this article https://skygroup.ticksy.com/article/15703/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I bought the Metro theme, but when I try to add the Rev Slider purchase code, it shows that the purchase code is locked. Please help me!
Hi nstecbd01,
Please read the document at the link https://skygroup.ticksy.com/article/10856/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
通過 FTP 軟體登錄您的託管空間 此軟體試了多次無法操作
Hi verahs228,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
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