1188 comments found.
“I wrote a message in your ticket system but you did not respond.”
I just purchased your theme called Consultio. I installed the demo from the demos available here ( https://demo.casethemes.net/consultio-corporate1/ )
But the style and colors are Red, not Blue. Even though I changed the Primary and Secondary colors to blue under the Colors menu in the theme settings, it still turns red.
https://demo.casethemes.net/consultio-corporate1/ I want to make it the same colors as the demo here. Please help.Our current website: https://erysystem.com/tr/
Thank you.
Hi,
Thank you for creating a ticket, we will reply to you as soon as possible. Because the number of tickets every day is large and your ticket is in the queue.
Regards, CaseThemes Team
My custom header and footer is not showing on post page. Can you please tell me how to set the custom header and footer to whole site instead of only pages.
Hi,
Please configure in Theme Option. The option will apply to the entire site.
Thanks
Yes i already configure but custom header and footer is not showing on post pages. you can see here https://libertyaluminium.ae/the-ultimate-guide-to-insulated-windows-manufacturing/
but on pages header and footer showing fine https://libertyaluminium.ae/
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, is there any way to import all home page to merge sections on one desgin? or is there any ready library to import the section then customize it?
Hi,
I don’t understand your question, do you mean you want to import all demos on the same site?
Thanks
yes please, including home pages
This is not possible. Thanks
I purchased the theme yesterday and attempted to install it on my local server. Unfortunately, I encountered errors during the demo import process. After that, I submitted a support ticket (#3828842), but it has now been almost 18 hours, and I have not received a response.
This delay is quite disappointing, as prompt support is essential. If we have to wait more than an hour for a solution, it does not feel like real support.
Kindly check my ticket and provide a solution as soon as possible, as I am still waiting for a resolution.
Thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
there issue in colors, its not changing, even we rest the setting and start from the begining, the main and second colors not changing
Hi,
You may have encountered browser cache. Please check with incognito window after you save the settings in theme option.
Thanks
its still samething, we clear cashe, tr another broweser same issue
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
There seems to be a bug with the theme update. Just updated and the primary color blue has changed to orange.
Hi,
Please try again by saving the settings in Theme Option and reloading the site.
Thanks
How can I make site wider ? Can you send me custom css where can I change they site layout ? I think by defualt its 1200px, and I need it wider.
Hi,
We cannot customize css for this. I replied to you in another comment.
Thanks
But why? Site width has to be defined somewhere.. Where is the problem ?
In case I buy support will you please be able to help me increase the page width ? Please act like a support professional, I never had a problem with support in the past, but now I get these one word answers without any reasoning why it can’t be done.
Please purchase support package and create ticket, then developer can fix issues with you in ticket. Thanks
I’m experiencing issues with the One Page demo of my consulting theme. The default One Page menu works fine, smoothly scrolling to the respective sections. However, after adding new menu items, problems arise:
1. Clicking the newly added menu items doesn’t trigger the smooth scroll effect. 2. On mobile, the menu doesn’t close after selecting a newly added menu item.
How can I resolve these issues?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
My theme purchase code is expired. How to contact support team.
Can you extend the support package to create a ticket?
Hello. How can I make whole page wider ? By default its 1200px wide I guess but I need 1400px. I cannot find in theme options this option
Hi,
Option is not available.
Thanks
Okey thank you.. how can I make website wider using some custom CSS ?
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
My support is expired, could you please provide me only the custom CSS ? the website is https://eti.samuelmarcinko.com.. Just need it wider instead of 1200px to 1400px.. thats all
Custom css is not available. Thanks
I am trying get new demo for my subpages, so i have created few sub domain. And installed demo, But color is not display same demo.
What is the reason? its happened every time i installed demo. I have cleared browser cache, device, ip, But color is not display as demo.
I have created ticket:Private Ticket #3816912
Please check and response.
Hi,
I will check.
Thanks
Hi there, I have the theme Consultio and am not able to select it in the ticketing system, that’s why I am reaching out on here via comment. I need to translate the “read more” buttons in Blogs and elsewhere to “weiterlesen” – how can I do this?
Furthermore, the LinkedIn icon in the sharing section of the blog article is not showing. How can I fix that?
Thank you for your help!
Hello, when I loaded the demo, there is no problem in general. However, although the navigation icons appear in the desktop version, they do not appear in the mobile version. The plus sign or others are an empty box next to the menu. When you click on it, an icon appears.
Hello,
Can you send me the screenshot or the link of the problem?
Thanks
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I’m getting errors with installing a number of required plugins like Case Themes Core and Case Themes Import….
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Okay. Thanks
Você Iniciou a conversa Agora pouco Hello, we are having problems on the website related to an error in the Redux Framework plugin with the following information:
This plugin was not loaded correctly and is paused during restore mode. Um erro do tipo E_COMPILE_ERROR foi causado na linha 18 do arquivo /home/hospitaljs/public_html/wp-content/plugins/redux-framework/redux-core/inc/extensions/search/class-redux-extension-search.php. Mensagem de erro: Type of Redux_Extension_Search::$version must be string (as in class Redux_Extension_Abstract)
HOW TO RESOLVE THIS?
Hi,
You need to update the plugins to the latest version: Redux Framework + Case Theme Core.
If the problem is still not fixed. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks
Muito obrigado! Resolvido!
Pre Buy Query
1. Can we Edit with Elementor the Pre Build Headers?
Thanks
Hi,
What demo do you want, because some demos won’t have header editing available with elementor?
Thanks
This theme demo…
https://demo.casethemes.net/consultio-digital-marketing/This header has a fixed layout and cannot be edited with elementor. You can also easily customize the layout in theme options.
I just purchased the theme and see there is lots of error, I have created a ticket, Please fix all the error fast:
Tabs under customization not working..(not clickable.)
General ..(not clickable.)
Header ..(not clickable.)
Footer ..(not clickable.)
Page Title ..(not clickable.)
and Many more ..(not clickable.)
Icon not display properly.
Hi,
Please configure in Theme Option: https://doc.casethemes.net/consultio/#section-theme-options
Thanks
Hi there! I bought new support and already opened a ticket, guys, with no answer; my website is currently down due to your Core theme conflict with Elementor. Can you check it as soon as possible, please?
Hi,
Sorry for the delay, I’ll check the tickets now.
Thanks
Hello! Thanks you, after your fix the site is working. What was the exact issue that you’ve fixed? The Core Theme or something else?
Hi,
I have updated Case Theme Core plugin to the latest version.
Thanks
Hi, Consultio 3.2.3 is compatible with Wordpress 6.7x and Elementor 3.25.x ?
Thanks
Yes, latest version theme is compatible.
iam purchase this template in september 2022
iam created more website but now all website customization not working
pls fix it… and replay solutions
Tabs under customization not working..(not clickable.)
General
Header
Footer
Page Title
etc….......
not clickable.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi Case Theme Kindly consider demo theme for education/university
Hi,
I will discuss with the design team about this category.
Thanks