315 comments found.
Hi Team,
We have the Arolax WP theme installed and activated. However, after migration, we are unable to activate the theme because it was previously activated on the development site, which is no longer accessible since the site has been moved live.
Additionally, there is an issue with the Arolax Essential plugin—activating it results in a blank white screen. Without this plugin, several functionalities are not working properly, including:
The menu is not appearing.
Font colors have changed.
Theme options are missing.
Since this plugin is crucial for the site’s functionality, we need to resolve this issue urgently, as the website is now live.
Website Link: https://www.avenue180.com/
Please look into this at the earliest.
Thanks, Dario
Hi Dario,
I’ve sent you the documentation and portal link for managing your license. Please deactivate the license from your previous domain and activate it for your new live domain. This should resolve the activation issue.
Let me know if you need any further assistance.
Best regards, Crowdytheme
Hey!
I have no idea what happened, I went to my website and all the portfolio pages weren’t working. Then, the Arolax theme required an update.
And after I updated, there is now a critical error on my website and it won’t appear in the browser anymore.
I deactivated those animation two add-ons (that I have no idea where there came from), but the site is still inoperable.
And as I try to submit a ticket, it seems my support “just ended” right before this update.
Please help!
Thank you!!
Hi,
I understand the frustration you’re facing with the critical error after updating the Arolax theme. Please reach out to us via email at hello.wealcoder@gmail.com so we can assist you in resolving this issue promptly.
We’ll help you troubleshoot and get your website back up and running as soon as possible.
Thank you for your patience, and we look forward to resolving this for you!
Best regards, Support Team
Hello,
I love your theme, however I am facing major issues with it I hope you can help me fix them :
1. I have a big issue with the mobile view of the home page, it looks all small and aligned to the left, Please see screen shot: https://imgur.com/a/IvdJgwp
2. Also the sub menus doesnt work on mobile device
Thanks for helping solve this issue. Best regards,
Hi there,
Please create a support ticket at https://crowdyflow.ticksy.com so our team can assist you in resolving this issue.
Best regards, Support Team
Thank you, ticket submitted
Like others, I’m now getting a critical error on my website. Says that it’s your Extension for Animation Addons causing the issue. Please fix asap.
Hi there,
Please deactivate the Extension for Animation Addon, as it is no longer needed. We have updated our plugins, and you can safely delete this addon without affecting your website.
Let us know if you need any further assistance!
Best regards, Support Team
Anchor link from menu do not work, I link to ID #about but after click on main menu the menu do not close and it do not go to the page ID
Hi there,
Please create a support ticket at https://crowdyflow.ticksy.com so our team can assist you in resolving this issue.
Best regards, Support Team
One last thing and then everything will be working! How do I get my mobile menu to be clickable in the Digital Agency light theme? I see my hamburger but when i tap it nothing happens.
Hi there,
Please create a support ticket at https://crowdyflow.ticksy.com so our team can assist you in resolving this issue.
Best regards, Support Team
Digital Agency Light Theme – How do I make the portfolio items on the homepage clickable?
Hi there,
To make the portfolio items on the homepage clickable, please contact our support team at https://crowdyflow.ticksy.com/, and we will help you resolve the issue.
Best regards,
I was able to make them clickable by selecting a link in the dropdown! I didn’t see it! Thanks!
Hi there,
Glad you got it working! In this widget, you’ll find a link field where you need to enter the desired link to make the items clickable.
Let us know if you need any further assistance!
Best regards, Support Team
Hello there,
Your plugin Arolax Essential ceate a Critical Error. I have the Version 2.3 .
Do you have an update please ?
Sorry Version 2.4, same issue critical error !
Really need a solution guys, please help
Hi there,
Please contact our support team at https://crowdyflow.ticksy.com/, and we will resolve this issue for you.
Best regards,
my website old pages have been gone please check my support ticket Private Ticket #3838091 on high priority its extremely urgent
Hi there,
We have provided a solution for this issue. Please check your support ticket at https://crowdyflow.ticksy.com/. Let us know if you need any further assistance.
Best regards,
your theme support Gutenberg? and how can switch to Gutenberg to be default editor?
Hi there,
Our theme does not currently support Gutenberg by default. However, if you need to enable it, please contact our support team at https://crowdyflow.ticksy.com/, and we will assist you with the setup.
Best regards,
Like this too much. can i use this in my website getseedsrighthere.com, but cannot want to loss traffic
Hi,
Yes, you can definitely use this theme for your website! Feel free to reach out to us at wealcoder@gmail.com, and we’d be happy to guide you through the process of converting your website without losing any traffic.
I’ve taken a look at your website, and I believe there’s a great opportunity to enhance its design and user experience. Updating it could help attract more customers and make a stronger impression. Let’s have a quick chat to discuss how we can help!
Looking forward to hearing from you.
Hello The Arolax Essential plugin is sending an critical error on my website. When I desactivate the plugin the website work perfectly except for the portfolio’s single page that shows 404 page not found
Can you please help
Hello, Kindly reach out to our support team at hello.wealcoder@gmail.com, and we will assist you in resolving the issue as soon as possible.
Nothing is working as is used to. What’s going on with your theme?
Hello, Kindly reach out to our support team at hello.wealcoder@gmail.com, and we will assist you in resolving the issue as soon as possible.
Does the license have any limitations on how many websites it can be installed on
Hello,
Our theme license is limited to a single domain. If you wish to use it on multiple websites, you will need to purchase additional licenses.
Kind Regards.
Hello, I want to copy/duplicate a page. How can I do that?
Hello,
You can easily duplicate a page by using a page duplicator plugin. Let us know if you need any recommendations or further assistance!
Best regards,
Will this work properly on WordPress 6.7.2?
Yes, it’s perfectly compatible with WordPress 6.7.2!
Recentemente comprei seu tema do Themeforest e tentei instalá-lo no meu site. No entanto, encontrei um problema em que minha chave de licença não está sendo aceita, como mostrado na captura de tela anexa.
Eu verifiquei a chave duas vezes e garanti que a copiei corretamente, mas o problema persiste. Você poderia me ajudar a resolver esse problema? Se precisar de alguma informação adicional da minha parte, ficarei feliz em fornecê-la.
Aguardo sua resposta imediata.
Hello There,
You can submit this as a support ticket at https://crowdyflow.ticksy.com/ or contact us via email at hello.wealcoder@gmail.com.
Kind Regards
Looking at purchasing this theme. Does it offer any horizontal sliding carousels, sliders or banners where image and text slide, crossfade or otherwise transition to new content? Can you direct me to a page in the demo where we can see this?
Hello There,
Thank you for your interest in our theme. While we don’t have that exact feature, you can explore our demo to find similar options that may suit your needs: https://crowdytheme.com/wp/arolax/busienss-consultant-agency/.
Let us know if you have any other questions!
Best regards,
How to change to another header in page?
Hello There,
You can follow this video for setting up a specific header on a page: (https://youtu.be/j0RZlofH7sc?si=0w6J93zF0JHvW62E).
Let me know if you need further assistance!
Best regards,
Hi, nice looking theme but we notice there is no: 1. Horizontal and Vertical timeline options 2. Hero Video slider and Full Screen Video auto slider You plan to add these soon?
Hello,
Thank you for your suggestion! We appreciate your feedback and are considering adding these features in future updates. While we can’t provide an exact timeline, we’ll work on implementing them soon.
Best regards,
Hi, does you theme have the option to create a custom mobile menu and off canvas or slide out menu using third party plugin and disable your theme built-in menu system and same goes for footer? I noticed this theme does not get updated with the latest Changelog, where do you display your updated changelog? thanks
Hello There,
Yes, you can use Elementor Pro to create a custom mobile menu, off-canvas, or slide-out menu. You can also disable the theme’s built-in menu system if needed.
For the changelog, you will receive notifications whenever we release updates for our product. Let us know if you have any further questions!
Best regards,
