301 comments found.
Every time I activate the essential plugin on the website a critical error appears.
Hi,
Please contact our support team at (https://crowdyflow.ticksy.com/) or email us at hello.wealcoder@gmail.com for further assistance.
Best regards!
Can you please create a support ticket here https://crowdyflow.ticksy.com/ We will check and solve all of your issues.
Thanks
After the update i have a lot of problems with the theme the main cause i believe is to be the animation addon plugin which i causing errors to the site and prior i think it was the WCF plugin. Need some help on this ASAP
Hello,
I wanted to inform you that we have already responded to your email. Kindly check your inbox for our reply.
Thank you for your patience.
Best regards,
Facing a lot of issues after demo installation. - Unable to change the paddings and margins of the sections - Fonts at the backend is not reflecting on the frontend. - Brand (image) Sliders are not sliding.
I emailed the support more than 24 hours back, still waiting for the reply. What is the average response time?
Hello,
Thank you for reaching out, and I sincerely apologize for the delay in response. Our support team aims to respond within 24-48 hours, but we truly appreciate your patience.
Please provide temporary admin access via our support email so we can investigate further. We appreciate your patience and will do our best to resolve this promptly.
Best regards,
We have already shared the admin credentials of the website with you on the support email ID three days back. I am still waiting for the resolution. I have listed all the issues in details on the support email along with screenshot, please address and resolve them at the earliest. Looking forward!
Thank you for your patience.
I understand that you have already shared the admin credentials and provided detailed information about the issues via email. To assist you more efficiently, could you kindly resend the details along with your username (anuj23)? This will help me locate the previous correspondence and ensure that we address all the issues promptly.
Thank you for your cooperation.
Best regards,
Cannot validate the purchase, cannot import the demos.. still waiting for response for the ticket? What is the average response time?
Hi, We have solved the server problem, So now you can validate and import the demo.
Thanks
The license works now! Importing a demo does not, still gives errors.
The recommended versión gets stuck importing files, the alternative provided does not import images or CSS just text, so the site is all scrambled.
Hello,
Thank you for your patience.
I apologize for the inconvenience you’re facing with importing the demo after the license was validated. To resolve this, would you please create a support ticket at https://crowdyflow.ticksy.com/ ? Our team will assist you as soon as possible.
Your feedback is valuable, and we aim to ensure everything works smoothly for you. If there’s anything else I can do in the meantime, please let me know.
Best regards,
Thank you, we did yesterday and are awaiting for problem resolution.
Thank you for the update. I’m glad to hear that you’ve already submitted a ticket. Our support team will get back to you as soon as possible to resolve the issue.
Best regards,
Hello
Theme looks good but i have some worries before purchase becouse scrolling unworking on the mobile with ex this demo https://crowdytheme.com/wp/arolax/mobileapps/
Some demo’s working fine but i cant go down on the mobile app demo and software demo.
Try to open it on your physical smartphone.
Thanks
Hello, I’ve checked the demo on a mobile device, and we will fix the scrolling issue soon—no worries about that!
Also, thanks for your feedback; we appreciate it! Let me know if you have any other questions before your purchase.
Hello! I sent a request to support several days ago and have not received any response yet. I purchased the theme for a project, but unfortunately I was unable to implement it because the theme in some sections does not allow adjustments to fonts, sizes, colors, etc. When I remove the section and try to do it manually, it never looks the same. Unfortunately I lost the project and would like a refund, please.
Hello, Apologies for the inconvenience. We can provide you with the project page demo so you can customize it according to your needs.
Would you please create a support ticket at (https://crowdyflow.ticksy.com/) or contact us via email at hello.wealcoder@gmail.com? Our team will assist you as soon as possible.
I prefer a refund since I lost the project with my client. Is that okay?
We understand your situation and would like to inform you that we have already responded to your support.
To proceed with your refund request, kindly reach out to our support team directly via the following link: https://crowdyflow.ticksy.com/. Our team will be more than happy to assist you with the next steps in the process.
Should you have any additional inquiries, please do not hesitate to contact us. We are here to assist you.
Hi Team,
We have the Arolax WP theme installed and activated. However, after migration, we are unable to activate the theme because it was previously activated on the development site, which is no longer accessible since the site has been moved live.
Additionally, there is an issue with the Arolax Essential plugin—activating it results in a blank white screen. Without this plugin, several functionalities are not working properly, including:
The menu is not appearing.
Font colors have changed.
Theme options are missing.
Since this plugin is crucial for the site’s functionality, we need to resolve this issue urgently, as the website is now live.
Website Link: https://www.avenue180.com/
Please look into this at the earliest.
Thanks, Dario
Hi Dario,
I’ve sent you the documentation and portal link for managing your license. Please deactivate the license from your previous domain and activate it for your new live domain. This should resolve the activation issue.
Let me know if you need any further assistance.
Best regards, Crowdytheme
Hey!
I have no idea what happened, I went to my website and all the portfolio pages weren’t working. Then, the Arolax theme required an update.
And after I updated, there is now a critical error on my website and it won’t appear in the browser anymore.
I deactivated those animation two add-ons (that I have no idea where there came from), but the site is still inoperable.
And as I try to submit a ticket, it seems my support “just ended” right before this update.
Please help!
Thank you!!
Hi,
I understand the frustration you’re facing with the critical error after updating the Arolax theme. Please reach out to us via email at hello.wealcoder@gmail.com so we can assist you in resolving this issue promptly.
We’ll help you troubleshoot and get your website back up and running as soon as possible.
Thank you for your patience, and we look forward to resolving this for you!
Best regards, Support Team
Hello,
I love your theme, however I am facing major issues with it I hope you can help me fix them :
1. I have a big issue with the mobile view of the home page, it looks all small and aligned to the left, Please see screen shot: https://imgur.com/a/IvdJgwp
2. Also the sub menus doesnt work on mobile device
Thanks for helping solve this issue. Best regards,
Hi there,
Please create a support ticket at https://crowdyflow.ticksy.com so our team can assist you in resolving this issue.
Best regards, Support Team
Thank you, ticket submitted
Like others, I’m now getting a critical error on my website. Says that it’s your Extension for Animation Addons causing the issue. Please fix asap.
Hi there,
Please deactivate the Extension for Animation Addon, as it is no longer needed. We have updated our plugins, and you can safely delete this addon without affecting your website.
Let us know if you need any further assistance!
Best regards, Support Team
Anchor link from menu do not work, I link to ID #about but after click on main menu the menu do not close and it do not go to the page ID
Hi there,
Please create a support ticket at https://crowdyflow.ticksy.com so our team can assist you in resolving this issue.
Best regards, Support Team
One last thing and then everything will be working! How do I get my mobile menu to be clickable in the Digital Agency light theme? I see my hamburger but when i tap it nothing happens.
Hi there,
Please create a support ticket at https://crowdyflow.ticksy.com so our team can assist you in resolving this issue.
Best regards, Support Team
Digital Agency Light Theme – How do I make the portfolio items on the homepage clickable?
Hi there,
To make the portfolio items on the homepage clickable, please contact our support team at https://crowdyflow.ticksy.com/, and we will help you resolve the issue.
Best regards,
I was able to make them clickable by selecting a link in the dropdown! I didn’t see it! Thanks!
Hi there,
Glad you got it working! In this widget, you’ll find a link field where you need to enter the desired link to make the items clickable.
Let us know if you need any further assistance!
Best regards, Support Team
Hello there,
Your plugin Arolax Essential ceate a Critical Error. I have the Version 2.3 .
Do you have an update please ?
Sorry Version 2.4, same issue critical error !
Really need a solution guys, please help
Hi there,
Please contact our support team at https://crowdyflow.ticksy.com/, and we will resolve this issue for you.
Best regards,
my website old pages have been gone please check my support ticket Private Ticket #3838091 on high priority its extremely urgent
Hi there,
We have provided a solution for this issue. Please check your support ticket at https://crowdyflow.ticksy.com/. Let us know if you need any further assistance.
Best regards,
your theme support Gutenberg? and how can switch to Gutenberg to be default editor?
Hi there,
Our theme does not currently support Gutenberg by default. However, if you need to enable it, please contact our support team at https://crowdyflow.ticksy.com/, and we will assist you with the setup.
Best regards,
Like this too much. can i use this in my website getseedsrighthere.com, but cannot want to loss traffic
Hi,
Yes, you can definitely use this theme for your website! Feel free to reach out to us at wealcoder@gmail.com, and we’d be happy to guide you through the process of converting your website without losing any traffic.
I’ve taken a look at your website, and I believe there’s a great opportunity to enhance its design and user experience. Updating it could help attract more customers and make a stronger impression. Let’s have a quick chat to discuss how we can help!
Looking forward to hearing from you.
Hello The Arolax Essential plugin is sending an critical error on my website. When I desactivate the plugin the website work perfectly except for the portfolio’s single page that shows 404 page not found
Can you please help
Hello, Kindly reach out to our support team at hello.wealcoder@gmail.com, and we will assist you in resolving the issue as soon as possible.
Nothing is working as is used to. What’s going on with your theme?
Hello, Kindly reach out to our support team at hello.wealcoder@gmail.com, and we will assist you in resolving the issue as soon as possible.
Does the license have any limitations on how many websites it can be installed on
Hello,
Our theme license is limited to a single domain. If you wish to use it on multiple websites, you will need to purchase additional licenses.
Kind Regards.
Hello, I want to copy/duplicate a page. How can I do that?
Hello,
You can easily duplicate a page by using a page duplicator plugin. Let us know if you need any recommendations or further assistance!
Best regards,
