303 comments found.
Hi, I just installed the theme and demo site (modern business) without any hitch. But I am unable to edit the page with ‘Elementor’. I increased the PHP memory to 512 as suggested and also using a different browser. I also enabled ‘debuy’ but no errors were logged.
What should I do?
Hello, our team has responded to your ticket.
We request the addition of AI integration for content creator assistance and generator features, like those offered by https://codecanyon.net/item/aikit-wordpress-ai-writing-assistant-using-gpt3/40507643.
Please ensure compatibility with the Gutenberg editor, Classic Editor, Elementor Editor, and WooCommerce Editor.
Include integration with AI APIs, including Qwen, DeepSeek, OpenRouter, Gemini, OpenAI, and Claude.
Rather than just creating new themes product and basic theme features, adding more modern AI integration features to old themes would be great, these AI capabilities would be a very interesting plus.
Halo, i tried to change setting on Outgrid Theme Option, when i try to save changes, it showed error : https://mydomaain.com/wp-json/uicore/v1/settings 404 (Not Found). Why this is happen?
And also, i cannot edit on the elementor, it always load and never stop.
Hello, please try disabling any server security, and make sure there are no rules that might block the REST API. If that doesn’t work, please share admin access at support@uicore.co, and we’ll assist you.
Okay, its already fixed. But, when i try to edit one of the page using elementor, it showed Sorry, the content area was not found in your page. You must call ‘the_content’ function in the current template, in order for Elementor to work on this page. What should i do?
Hi, please make sure there are no theme builder templates (single or archive) set to display on the entire website. This will overwrite the pages templates, which prevents it from being edited with Elementor.
so, where can i find this theme builder? Should i non activated this?
and on the checkout page, i saw this :
Basic information
where can i delete or changed this on each produc?
Some of the content can be edited directly on the checkout page, however, most of it is locked by WooCommerce. We didn’t add that information from the theme.
Hi, my client likes https://outgrid.uicore.co/modern-business/services/. Instead of the rectangular panels below the menu, they want a background video with the menu overlay over it… something like https://outgrid.uicore.co/corporate/. Is that possible?
Hello, sure, you can enable the transparent header on that particular page, and add a section with video background.
Hi, would it be possible to use a 50-60MB mp4 video as background?
Hello, yes, though we recommend compressing the file or using a CDN to avoid high loading times.
Thanks. I will purchase the theme as you have confirmed that these two items, 1) transparent header & 2) 2K video background are doable in https://outgrid.uicore.co/modern-business/services/
I will be installing the theme on GoDaddy.com hosting which will not be linked to any domain for now eg. http://***.***.mytemp.website/. If I activate your theme on this, will it work when I link the hosting with my actual domain name companyname.com?
Yes, though we recommend moving the website using a migration plugin, to avoid any mixed content errors: https://help.uicore.co/docs/uicore-framework/transfer-website-from-staging-to-live
I installed the theme but no matter what i do, the clash grotesk font is not loading at all! How do i ensure this is enabled?
Hello, it might be that the font download wasn’t allowed by the server. Try downloading the webfont from https://www.fontshare.com/fonts/clash-grotesk then install it using this guide: https://help.uicore.co/docs/uicore-framework/custom-fonts
How I can install in window server?
Hello, if you’re referring to a local server, you can use https://localwp.com/
Hi, does this theme have a ‘cookie consent’ banner?
Hello, this functionality is not included, but there are plenty of 3rd party plugins that offer this for free.
Hi, is there a way to activate a ‘under construction’ page while the site is being made?
Hello, yes, you can do that in Theme Options – General – Maintenance Mode.
In ‘maintenance mode’ can registered users preview the site?
Yes, all logged-in users can preview the website.
Element Pack Pro that comes with the theme is version 7.19.6. This version has a serious security flaw that is fixed with the latest version of Element Pack Pro ( 7.20.0 ). However there is no option to update. How do we updated this plugin with the serious security flaw?
Hello, the 3rd party plugin updates come with the theme updates. Can you please share the vulnerability notice? It doesn’t mention anything in their changelog here: https://feedback.elementpack.pro/announcements
WordPress Element Pack Pro plugin < 7.19.3 – Arbitrary File Read and Phar Deserialization vulnerability. This could allow a malicious actor to download any file from your website. This includes but is not limited to files that contain login credentials or backup files.
Got it. Our themes include v.7.19.6, with the patch to this vulnerability.
Got it thanks, I updated the theme and the plugin updated to v.7.19.6
Hi, if this theme is planned only as a corporate site is it possible to not install ‘woocommerce’. Also, do you have a demo with ‘language switcher’?
Hi, of course, you can use the theme without WooCommerce, since it’s not required. We don’t have a demo with a language switcher, but the theme is compatible with PolyLang and WPML.
Hi, do you have any documentation for integrating PolyLang or PolyLang Pro/ WPML?
Hello, you can follow their own documentation for translation and multilingual, since there are no special configs needed. For string translation, follow this guide: https://help.uicore.co/docs/uicore-framework/translate-theme-strings
Hi I have an open ticket under: Vincent Komen (osteoplaza), could you please look into it. I’ve been waiting for a month for a reply …
Hello Vincent, we’ve responded to your ticket, but we also wanted to share this for others facing the same issue. After posting a question, be sure to select one of the two options after the AI bot attempts to answer it: https://d.pr/i/9uTdm7
If no option is selected, the question won’t be published, and our team won’t be able to see it.
Hi, it seems that after the last update not all demos on your site are displayed correctly (e.g. Creative Agency, or Delivery Services). Regards!
Thanks for the heads-up. We purged the cache, and it should work fine now.
is there any way I can show a elementor template after header of outgrid, I want ot use special purpose template for breadcrumbs etc.
Hello, sure, you can use the theme builder hooks for that: https://help.uicore.co/docs/uicore-framework/using-block-hooks
Hello, we have an urgent issue on our website. Our hosting provider has blocked a .js file from the Uicore plugin (uicore-global.js?ver=8285) because it is being executed from the ”/uploads” folder. For security reasons executable files such as PHP or JS shouldn’t be placed in the ”/uploads” directory.. this folder should be only used for images and documents. Our hosting provider has advised us to contact you to request an immediate change in the location of this JavaScript file. This blocked file is critical for key functionality, such as the burger menu and others. We hope you can look into this issue soon.. P.S. We’ve also opened a ticket in your website.
Hello, we replied to your ticket. For future reference, the latest update added a new filter to change the assets location, which can be found at 2.20 here: https://help.uicore.co/docs/uicore-framework/hooks-and-filters
We can’t find an answer on the ticket. I’ll check this, thank you!
Hello, the ticket was posted by your colleague, Agata, so you might want to check with her.
Are you going to update the plugins? seems one has broke my site and I do not have support available.
Hello, yes, all plugins will be updated withing the theme soon. Please reach out to support@uicore.co and we’ll try to solve your problem.
I’ve tried, but I’m not fond of the available demo template blocks; they seem quite outdated design concept. Additionally, my request to create a header template demo didn’t receive a satisfactory response.
Is there an email I can contact? What happened is that I switched websites and installed the theme on a new domain because I had deleted the old site. However, I can no longer transfer the license. Could you help me with this? It doesn’t make sense to have purchased the theme and for it to be stuck on a site that no longer exists.
Hello, you can contact us at support@uicore.co
I sent an email two days ago, and I’m waiting for a response.
Hi, we replied to your email.
Subject: Assistance Needed: Error Importing Demo Themes Without Clear Error Details
Dear Support Team,
I hope this message finds you well. I am reaching out for assistance regarding an issue I’m encountering while trying to import Demo Themes. Unfortunately, the error message I receive is not very descriptive—it simply states that “an error occurred” without providing any specific details, error codes, or references to investigate further.
Here’s what I’ve observed so far: - The error occurs when attempting to import Demo Themes. - There is no visible code or additional context provided in the error message to help diagnose the issue. - I have not made any recent changes to the system or configuration that might have caused this.
Could you please guide me on how to troubleshoot this issue? Additionally, if there are any logs or specific steps I can take to gather more information about the error, I would greatly appreciate your advice.
Thank you in advance for your support, and I look forward to your response.
Best regards,
Hello, here’s a troubleshooting guide that covers the most common errors: https://help.uicore.co/docs/uicore-framework/demo-import-common-errors-and-problems
If that doesn’t help, please share admin access at https://help.uicore.co/ and our team will assist you.
Please!!!! I need some support, it’s been 3 month waiting for a response.
https://help.uicore.co/questions/affiliateexternal-url-not-workingSolved! Much appreciated!
Hi. Saw the new template you published here: https://uicore.pro/templates/elipsee/ – The logo carousel seems to move in a static way. Is it possible to have this moving in a smooth animation? Like this example https://www.orbitalx.com/
Hello, we don’t have this option at the moment, but we’ll consider adding it.
Great. Let me know when and I’ll purchase this. It feels like an essential animation since most logo carousels offer a smooth animation rather than static stop-and-go
Hello any news??
Hi, we have replied to your ticket.
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