154 comments found.
Hello. This is my first time purchasing a theme for my website. I’m using Home 4 and wondering if the video for the landing page cane be just replaced without having to delete the whole box and starting from scratch. I located the YouTube video link, but when I paste my own YouTube link in the space nothing happens. When I used the + option it just adds my videos to the bottom of the full page.
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
Hello, I just wanna find out if the following is a bug:
Adding size attribute to be displayed by going into Customize>WooCommerce>product grid The shop page displays it correctly with no issues, however the moderno product widget on any page is breaking the layout. The product grid itself expands vertically and products inside it are resized.
I do have custom code on the site but nothing that can interfere, for testing purposes if removed all the custom code and the issue still persists.
I’m on the latest version of the theme by the way. Also, if displaying brand is checked and nothing selected, it displays size as a clickable taxonomy. Pretty sure this is a bug too.
Thanks for your time.
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. But before creating a ticket, make sure that the problem is with the theme and not with third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Moderno Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers on this page. Also temporary switch from the child theme to the main theme if you are using a child theme. Check if the problem you described appears after these actions. If not, then the problem was caused by one of the third-party plugins or child theme.
Well my support has run out. But this is a bug that needs to be looked at, as I’ve just tested it under a fresh test environment and the issue is still there. Fingers crossed this gets fixed in the next update.
Create a test environment and install only the plugins required by the theme (on the Appearance -> Moderno Theme page). Provide us with a link so we can see the bug. If it is a theme bug, we will fix it.
I have created a test environment. testbench.thedrivensnug.com.au
I have only imported the demo content and selected size attribute as initially mentioned.
You can see the layout breaking in the Product Tabs widget on the first page under the “TOP-RATED” section.
I haven’t further configured it, however, if more products with sizes are selected to be displayed in the widget, then the layout gets even worse.
Please remove line 1698 “ob_start();” from file /wp-content/themes/moderno/includes/woocommerce/woocommerce.php This will be fixed in the next release of the theme.
What an absolute legend!
Thanks heaps for the speedy response, didn’t think it was going to be as easy as removing this tiny bit of code 
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
Hello How can I add two tables within a size chart?
Hi! Please open a ticket here https://parkofideas.ticksy.com/. Our support team will help you.
Please reset 6508b4df-9bed-43fc…............................. Thanks
Done
Hi! Does it support bundled variable products? Like here, but with the possibility to choose a color: https://parkofideas.com/moderno/demo/shop/vikira-rigid-crop-skinny-jeans/
Hi! You can use the paid version of the “WPC Frequently Bought Together for WooCommerce” plugin so that you can choose a variation of the product. This page shows the free version of the plugin: https://parkofideas.com/moderno/demo/shop/high-waist-denim-shorts/
Add to cart not works in mobile version. I open ticket but not receive support. We are losing sales!
Hi! Please note that the maximum response time is one business day, but we try to respond faster. Also consider different time zones. When you have a day, we can have a night We have already replied to you in the ticket system.
It would be nice if the same product layout-3 images carousel option in mobile view was available for all product layout versions.
can i download 2 layout for my website?
Purchase codes only work for 1 layout, but i wanna 2 download to compare.
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
There is no access to the remote host! Please contact your hosting provider to unblock access from your server to the host parkofideas.com
I changed different hosts, all of them have this prompt, please check.
My support service has expired
Hi!
Our hosting provider’s servers are currently under a large-scale DDoS attack, which has caused temporary downtime. We are actively monitoring the situation and awaiting their resolution to restore full server functionality.
We sincerely apologize for the inconvenience and appreciate your patience during this time. Updates will be provided as soon as they become available.
Thank you for your understanding.
Presale question:
Is it possible to have layout 3 on a computer and layout 1 or 2 on a mobile? In layouts 1 and 2, the image on mobile is larger and exposes the product more. On the other hand, layout 3 is more interesting on a computer.
Hi! It doesn’t work that way, layout is selected for desktop and mobile. It’s not only different CSS, but also different html structure.
Good afternoon. Can you tell me if it is possible to edit this theme using the Brizy constructor? Thank you.
Hi! No, it’s an Elementor theme.
The shop page cannot be changed using the elementor editor
Hi! Please open a ticket here https://parkofideas.ticksy.com/
Hi I love this theme and it works great! One question though. I can see that there is a “user” page to login. But I can find “sign up” option for new customers to actually sign up.
Is this feature build in?
Hi! Please open a ticket here https://parkofideas.ticksy.com/ . Our support team will help you.
Please, I’ve been trying to edit the checkout page, but it’s disabled on the customiser panel. What can I do? I don’t have Elementor pro and it wouldn’t load the page
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
hello is the theme compatible with PHP 8.0+?
Hi! Yes
Hello, I would like that on the “cart” page. In the “change address” section, I would like the address to be visible first and then the rest. For example: Via Madonna di Campagna, 35 A, Italy Verona, 37132. I do not want the postal code first but last. I hope I explained myself well.
I await and greetings.
Hi! Please open a ticket here https://parkofideas.ticksy.com/ If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I’m sorry, but I don’t pay and I renew the support. Tell me here, is it possible and how?
This is a standard WooCommerce form. Use AI to get code snipped, or look for a third-party plugin to customize the form.
Can the product archive page be configured to be masonry, so that images can be different sizes?
Hi! There is no such option in the theme.
hello, how can I activate this option in my website Sticky “Add to Cart” button at the bottom on mobile?
Please open a ticket here https://parkofideas.ticksy.com/ . Our support team will help you.
Why is the style of my homepage messed up after I updated the version?https://www.uastockx.com/
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
