Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

Thank you very much for your comment. We are working hard to complete our 8.3 update that will be released very soon. It will be one of the most advanced releases in recent years. And yes, we have plans to design a new fashion demo in the future.

Kind Regards

OMG, it’s greatest news!!!

Hello,

Thank you very much for your continuous support! You are a part of this achievement

Kind Regards

buttons in Hover on product section if i chose “button on hover” style how can i make buttons and other object as compare ... appear without hover

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Hello,

You can read our documentation about hooks and options to fix such issues https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

Kind Regards

Hello,

Could you please send us a screenshot of the error you get when trying to update it?

Kind Regards

Hello,

Thank you for contacting us, and sorry for the delay. Your issue has been fixed. Please continue the conversation on our support forum.

Kind Regards

No sir, it’s not fixed. I’ve shared the latest video with time stamp. Kindly suggest a way to escalate it.

As we can see, it works correctly at the moment. You need to clear the cache and test again. Also, check in different browsers.

Hello,

Thank you for reaching out to our support team and for choosing our WoodMart theme.

If you face any problems, create a topic no our support forum and our specialists will help you https://xtemos.com/forums/forum/woodmart-premium-template/

Kind Regards

Adding custom fields also requires additional plugins. There are no such options in WooCommerce and our theme by default.

I’ll buy it and use an external plugin, but it would be cool if it came with these options. Custom product fields I mean. It has great usability and I’m pretty sure I’m not the only one looking for that, and managing external plugins is a pain in the butt sometimes

Thank you for purchasing our theme. We will consider this as a feature request for our future updates

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

As soon as I ask for support I figured it out. Please ignore.

Hello,

If these pages are not registered then 404 error is returned. 403 clearly states that the server blocks access to these pages.

Kind Regards

Hello,

Sorry but if we try to access : https://mysiteweb.com/wp-admin/admin.php?page=xts_licensefezklds a 403 error is returned and the page doesn’t exist …. We have the same problem if we try to access https://mysiteweb.com/wp-admin/admin.php?page=xts_license ...

We really don’t know what we can do now ….

Could you please disable all plugins that are not related to our theme and send us your admin access?

Hello,

This functionality is related to the Dokan plugin, and our theme doesn’t add any custom functionality to it. You need to refer to the plugin’s documentation or contact its developers for help.

Kind Regards

Hello,

Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.

Yes, all our prebuilt websites can be used with the Dokan plugin.

Kind Regards

Hello,

Thank you for your interest in the WoodMart theme. We’re here to assist you with any questions you have about using it for your projects.

Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.

Kind Regards

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

ignore it, i have sorted it out

Hello,

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

Hello,

You can request a refund on this page https://themeforest.net/refund_requests/new

Kind Regards

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

I left 3 questions via your site

Hello,

We are sorry for the delay. As I can see, all your support topics have been replied. Feel free to continue the conversation there.

Kind Regards