398 comments found.
Pre-Sale questions:
1. I see that you haven’t updated your theme since 2+ months. Also, features like Multi-currency & Tax as per local country regulation is not found anywhere in your Documentation….. It means, these features are still not covered…..
2. I am eagar to buy your theme. However, I see these important features are not yet found…..
3. In addition, any Discount sale is coming as a part of Year end sale ?
I am waiting for your feedback on above points.
Hi 1988ssd1988,
Thank you for your pre-sale questions. Please see the answers below:
1.Update schedule
We’re preparing the next update and plan to release it in the first week of January. Please stay tuned.
2.Multi-currency & Tax
- Multi-currency is supported and can be configured in Theme Options. Please refer to this screenshot: https://prnt.sc/CjBhjrMYXdAR
- Tax: This is currently under consideration.
3.Year-end discount / promotion
At the moment, we don’t have any confirmed promotion plan for year-end sales.
Best regards,
Franky
Hello Franky58,
For some reason this blog posts isn’t showing the blog posts on the frontend. Nothing is displayed aside the sidebar.
https://zenitask.com/blogs/Hi @kbe3999,
Thanks for reaching out.
To help you properly and keep everything tracked, please open a support ticket on our system here: https://ricetheme.ticksy.com/
Once you’ve created the ticket, our support team will assist you right away.
Best regards,
Franky.
Resolved.
Pre sale questions, I am exploring this theme but I don’t see anything about commissions. Is there a feature within the theme where I can take like 20% of the project cost as platform fee?
Hi @kbe3999,
Yes, Felan supports platform commission. You can set a commission rate (e.g., 20%) in WP Admin → Felan → Theme Options → Projects Option.
Guide here: https://ricetheme.gitbook.io/felan-freelance-marketplace-and-job-board-wp/theme-options/projects-option
Felan works with an escrow flow: buyer pays first, funds are held, and when the order is completed the seller withdraws after the platform fee (commission) is deducted.
Best regards,
Franky
missing somepages importing demo like identity verification? how i can add it? im on 1.1.6
Hi @alzekiel09,
Please open a ticket here so we can help you. [https://ricetheme.ticksy.com/](https://ricetheme.ticksy.com/)
Best regards,
Franky
Pre-sale question.
Can I change the text like for instance ‘Freelancer’ to ‘Service Provider’ and ‘Employer’ to ‘Clients’?
Hi,
Yes, absolutely — you can change “Freelancer” → “Service Provider” and “Employer” → “Client” easily.
You can do this using any translation/text-editing plugin such as Loco Translate, even if you’re not translating the site to another language. Just replace the words with whatever labels you prefer.
If you need help locating the strings, feel free to let me know!
Best regards,
Franky.
Is is possible for a Freelancer to create or modify an order in their dashboard?
For instance, after the ‘Employer’ creates an order but after further communications (messaging), there’s the need for the ‘Freelancer’ to adjust the cost.
Or in the case where the ‘Employer’ communicates with the ‘Freelancer’ to detail the project and wants the ‘Freelancer’ to create the order for the ‘Employer’ to just proceed and pay.
Hi nanakwame,
Thanks for your question!
At the moment, the theme does not support it.
Currently, orders are handled based on the original service/package and checkout flow, and cannot be adjusted later by the freelancer from their dashboard.
If you really need this kind of workflow (freelancer-generated or editable orders), it would require custom development on top of the theme.
Best regards,
Franky
Hello, I have a pre-sale question: Does the theme combine the job board & freelancing Functionalities together? Or I should decide which of them to run? Thanks.
Hi Mahmoud,
Yes, the theme supports both Job Board and Freelancing functionalities together on the same website
You can:
- Run only Job Board,
- Run only Freelancing, or
- Combine both so employers can post jobs and also create projects for freelancers.
Everything is configurable from the theme options, so you don’t have to choose just one model.
Best regards,
Franky
How do you change the featured service/project colours? Want to change it from the yellow
Hi Deetz,
Thanks for reaching out!
Could you please describe it in this ticket by either:
• Sending a screenshot of the exact element you want to change, or
• Sharing the page URL and telling us which part should no longer be yellow?
Once we have that, our support team will help you update the color.
Best regards,
Franky
Hello,
Presale Questions:
1) Do I need custom code to add/remove/edit custom fields on the Freelancer pages? Project page? freelancer page? etc
2) Can different categories have different search filters?
Thank you!
- GM
Hi GM,
Thank you for your interest in Felan! Let me answer your questions:
1. Custom fields (Freelancer, Project, etc.)
You don’t need custom code for most cases. Felan includes a custom fields options panel where you can add, remove, or edit fields for Freelancer pages directly from the admin.
You can check the docs here: [https://ricetheme.gitbook.io/felan-freelance-marketplace-and-job-board-wp/theme-options/custom-feilds-freelancer](https://ricetheme.gitbook.io/felan-freelance-marketplace-and-job-board-wp/theme-options/custom-feilds-freelancer)
2. Different filters for different categories Yes, different taxonomies can have different search filters. For example, you can filter by skills, categories, ages, rates, and other taxonomies depending on the post type (freelancers, projects, etc.).
Best regards,
Franky
Hi RiceTheme Team,
I submitted a ticket two days ago and need your help. Please respond to the ticket when you can. Thank you.
Hi,
Thank you for your message and for your patience. We’ve received your ticket and will check it and reply to you shortly.
Best regards,
Franky
Hello, I would like to create a platform with two profiles: - Buyer - Seller Both profiles will be customizable (name, photo, description, customer reviews).
The buyer profile will be able to post offers seeking people to perform a specific service. Sellers will be able to offer their services. Each user will be able to view the other’s offers as soon as they are logged in. When logged out, it is impossible to see the listings of buyers and sellers. When a buyer sees a seller’s offer that suits them, they can add it to their cart and pay in full. The money is held until the service is completed and confirmed by both parties. Once the service is confirmed by both parties, the money is released. The seller receives payment, and the platform administrator receives their commission. After a service is completed, the seller and buyer can leave each other customer reviews. Does your platform offer all of these features?
Hi,
Thank you for your message and for explaining your idea.
With our theme you can already do:
- Two user types (buyer and seller) with separate profiles (name, photo, description, reviews)
- Buyers can post requests, sellers can post services
- Payment flow where the buyer pays, money is held, then released to the seller with admin commission after completion
- Reviews between buyer and seller after the service is completed
What is not available by default and would require custom development:
- Cart system (add multiple services/offers to a cart and pay in one go)
- Hiding all listings so they are only visible to logged-in users
If you are interested, our team can help with these parts as a custom development service.
Best regards,
Franky
can i switch civi theme to felan theme? without any issue and error?
Hi there,
You can switch from Civi to Felan, but it is not guaranteed to be “without any issue or error” because they are different themes with different structures. Some layouts, data displays, or plugins made for Civi may not work the same in Felan and can even cause conflicts.
Please make a full backup first, and ideally test Felan on a staging site before switching on your live website.
Best regards,
Franky
Thanks for the clarification.
My actual question was a bit different — I wanted to ask whether Civi is a job-portal theme, and if I switch to Felan, will it work in the same way as a full job-portal?
I don’t want to change the nature of my website; I want to keep it functioning as a job portal, just with the Felan theme’s design and features.
So my question is: Does Felan fully support job-portal functionality similar to Civi? Will it provide all core job-portal features?
Thanks!
Hi there,
Thanks for the clarification.
Yes, Felan is also a full job-portal theme and supports all core job-board features (jobs, applications, employers, candidates, dashboards, etc.), so you can definitely continue running your site as a job portal with Felan.
The important point is the database structure:
- Civi and Felan don’t use exactly the same fields/structure.
- When you switch, the existing data won’t be 100% plug-and-play compatible.
- Some information fields may not match or display correctly without careful migration and mapping.
So, Felan can replace Civi as a job portal, but for your existing data you may need to remap/adjust some fields or do a custom migration so everything lines up correctly.
Best regards,
Franky
Hello Team
All these issues are available for viewing in your theme:
01. Paypal Not Working on Your theme. Only Subscription Section, other Services are working in Purchase section, no Token is showing, see Screenshot for more information.
02. Wishlist is not working properly, in Project, services, freelancer and company listing page, only after opening in new tab it works, and wishlist delete button in freelancer dashboard is not working, see Screenshot for more information.
03. In freelancer dashboard my pakas free subscription plan is showing services in Featuerd place by mistake, please fix it. See Screenshot for more information.
04. Messeges Button is not working in Company Profile Page. See Screenshot for more information.
05. Compare Packages Button under Price in Service Page is not working. See Screenshot for more information.
Screenshort – https://drive.google.com/drive/folders/14Hs7F40r2WoHyGqGUwbrZ_kPjrDz2qzd?usp=sharing
Hi,
Thank you for reaching out and for reporting this issue.
Please open a support ticket on our official support center — our dev team will check it directly for you and help restore the correct font display. You can submit your ticket here: https://ricetheme.ticksy.com/
Best regards,
Franky
Is the commission feature a fixed $ fee set or can It be a percentage? EG: 10% commission of the total order
Hi, You can set by custom %.
I was using the theme and felan framework properly. But even thought I did not do anything, somehow all fonts are changed and got bolder. Even Turkish letters started to look weird. How can I solve this and more important why did it happen? Plus you guys can still do something and affect codes in our websites?
Hi,
Thank you for reaching out and for reporting this issue.
Please open a support ticket on our official support center — our dev team will check it directly for you and help restore the correct font display. You can submit your ticket here: https://ricetheme.ticksy.com/
Best regards,
Franky
what is the new claim listing page how it works?
Hi @sherif0harby,
Could you please clarify which “Claim Listing” page you’re referring to?
Best regards, Franky
Hi @sherif0harby,
Thank you for sharing the screenshot. The Claim Listing feature you mentioned is currently under development and not yet available. We’re working on completing. We sincerely apologize for the inconvenience and appreciate your patience.
Best regards, Franky
OK thanks Keep working
1- please add s search to side filters like state & city like the country and add search for skills because is a lot 2- and add search box in job add for admin to easy search and select the company link 3- fix the bug that when a select page 2 or any page in jobs filters or company filters not go up (it just work in freelancers filters 4- for the 100 time i ask for limitation in elementor widgets all the terms are in one search and not all them shows! 5- please add job filters page with full layout like this
6- add job alerts like LinkedIn in job filter search set alert and button for that a add specific page for all alerts in candidate or freelancer dashboard to edit or delete 7- add page for recommended jobs for candidates (you can link job & candidate skills to make that) 8- add to applicate page for candidates dashboard (external apply jobs not just the internal) 9- add a notification send system (like i can sent for all notification to complete there profile and add stuck massage like the job alert to complete their profile and show the % of the complete) 10- add report system to jobs & services & projects 11- let us resort the dashboard menu becasue my website focus in jobs as the first and second freelance
and future feature to add sample community page like glass door (candidates and freelancers & Companies can add their sample posts its will make the theme trending
thanks for perfect theme!
fix the icons not showing in the theme i dont know why
Hi @sherif0harby,
Thank you for sharing all your ideas and feedback — much appreciated!
Your feature suggestions (such as new search filters, job alerts, notifications, recommended jobs, etc.) have been noted and we’ll be considering them for future updates.
For the issues you mentioned (icons not showing, pagination, etc.), please open a support ticket so our technical team can check and assist you directly.
Best regards,
Franky.
Thanks for your support, Please let me know how I can import my services in bulk via CSV.
Hi @webemart,
To import your services in bulk via CSV, we recommend using the WP All Import plugin or a specialized import/export tool depending on what you want to do.
Regards,
Franky.
The review system does not make sense and is causing serious issues for me on my site. The review system is a crucial part of my site and one of the main reasons i purchased this product.
It does not make sense for the freelancer profile reviews to be tied to the projects reviews and the service listing reviews to be separate. There should only be one review system.
The service listing reviews from when an “employer” purchases a service should be linked to the reviews under the “Reviews” tab of the “Freelancer’s” profile because if a Freelancer only sells services but doesn’t apply/get accepted for projects, their profile reviews stay at 0 stars even if they have multiple ratings for each service.
As someone who purchased this theme mainly to use the service listings and not the projects option, this is quite disappointing. Is there a way to remedy this so that all of the reviews, including the service listing reviews, get displayed on the Reviews tab of the profile? For this, both the review types would need to use the same star rating categories, which they currently don’t.
Without this fix, my site is incomplete and unusable for my purposes.
Additionally, it would be nice to include a “Write a Review” button on the freelancer’s profile.
Hi @nc94,
Thank you for your feedback. Your suggestions have been noted and forwarded to our development team for consideration in future updates:
1. Combine service reviews and project reviews into one unified review system under the freelancer profile. 2. Use the same star rating categories for both review types. 3. Add a “Write a Review” button on the freelancer’s profile page.
We appreciate your input and will keep you updated if this feature is included in upcoming releases.
Best regards,
Franky
It has been a shocking experience to know that the review system is not functional for the freelance marketplace website. after a long time of using the the theme i got to know it does not work at all. Once the review is submitted, in the bought services it still says write review, and no matter how many time one write the review it never shows up anywhere
Hi @maropengsusan,
Thank you for reporting this issue.
Our development team has been notified to check this in the latest version. We’ll include a fix or patch in an upcoming update once it’s confirmed.
Best regards,
Franky.
Hi, how long does it take to receive a response to the support ticket? Thank you,
Hi @CodRosu,
Thank you for reaching out and for your purchase.
Our support team typically responds within 12–24 hours (often much sooner during working hours). We always aim to assist you as quickly as possible.
If you’ve already opened a ticket, please rest assured that it’s in the queue and we’ll get back to you shortly.
Best regards,
Franky.
