Hi Darren,

Thanks for purchasing the Kraft theme! The demo logo is 50×50 px but you can use other sizes as needed. The recommended size is 250×100 px for optimal display. Images in the demo vary depending on the layout such as Grid, Masonry, Wide and so on. If you need the exact dimensions for any specific section I can provide them.

Thank you for sharing the credentials. I’ve received them and I’m now working on the issue. I’ll update you once it’s resolved.

Yes, I’ve noticed some changes, thanks. However, the light orange section (the text below the image) isn’t being read by WPML — it’s not detecting the blocks, and it’s still not translating. Thanks.

Thank you for your patience! I wasn’t able to work for the past few days, but I’m back now and will continue working on the remaining translation issue with the light orange section.

Could you please share the purchase code as well?

Hi,

Currently, the background color of the dropdown menu can be changed using custom CSS, so please share the color code you would like to use.

Regarding the Portfolio page, to check why the titles and descriptions are not appearing on hover, I’ll need to inspect the page directly.

Could you please provide the URL of the Portfolio page along with admin credentials? You can send the color code and credentials securely to caliberthemes@gmail.com, and once I have these details, I can make the necessary adjustments for you.

Thanks.

Could you please confirm whether the shortcode is being added in the Thumbnail description or the Portfolio Details description? Also, could you let me know which shortcode you are trying to use?

You can also share a screenshot of where it’s being added.

Please send the details to caliberthemes@gmail.com

To check the footer issue in detail, could you please share your site URL and temporary WordPress admin credentials with us at caliberthemes@gmail.com ? Once I have access, I’ll investigate the problem and get back to you with a solution.

1. Is there a way to clone/duplicate portfolio items? Yes, you can duplicate portfolio items using a free plugin such as Duplicate Page . Once installed, it will add a “Duplicate” option under each portfolio item for quick cloning.

2. On one of my portfolio pages I’ve selected 3 columns (masonry), but it’s still displaying 4 columns. Why is this happening? I’ll need access to your WordPress admin area to check this properly. Sometimes display settings can be overridden by other layout options or custom styles, so I’ll need to review your setup directly.

You can share your site URL, the specific page where the masonry column issue occurs, and temporary WordPress admin credentials with us at caliberthemes@gmail.com so we can look into it for you.

Email has been sent!

Okay, I’ll check this on my end and get back to you shortly.

The “PORTFOLIO CATEGORY” title is coming from the theme file, so it needs to be updated there. I can either guide you step-by-step if you’d like to do it yourself, or I can share the updated file with the fix already applied. If you’d like me to send the file, please share your preferred email address.

Please explain

Add this code to your child theme’s functions.php file.

add_filter( 'get_the_archive_title', function ( $title ) {
    if ( is_tax() ) {
        $title = single_term_title( '', false );
    }
    return $title;
});

The Kraft theme comes with multiple pre-built demos/layouts. To switch the template look, you’ll need to import the desired demo data.

1) Go to Appearance > Import Demo Data 2) Select the demo you’d like to use 3) Click ‘Import Demo Data’

Importing a new demo may override some of your existing content, so it’s best to do this on a fresh installation.

Temporarily deactivate all plugins except the theme’s required ones, then check if the editor works. If it does, reactivate plugins one by one to find the culprit.

Hi, thanks for the reply. I just tried that. I left ‘Kraft Core’ activated as I couldn’t access the site without it and I get the same error: ‘The editor has encountered an unexpected error.’

Thanks for trying those steps. At this point, the issue will need deeper investigation, which would require active support coverage. You can renew your support period via ThemeForest to proceed.

In the meantime, one quick thing you could try is enabling WordPress debug mode to see the exact error message. This can sometimes point directly to the cause.

You can enable it by adding these lines to your wp-config.php file: define( ‘WP_DEBUG’, true ); define( ‘WP_DEBUG_LOG’, true ); define( ‘WP_DEBUG_DISPLAY’, false );

After that, revisit the portfolio editor, then check the file wp-content/debug.log for any errors. This may help us pinpoint the problem.

You are very welcome. I am really glad to hear the template has been working perfectly for you. Thank you for your kind words. I am always here if you need anything in the future.

Yes, both are possible.

I have downloaded the Caster WP theme and I am VERY happy with it. My last question is: does it support multilingual pages? If not, which plugin would you recommend that is compatible with the theme? Best regards.

Thank you for your kind words! Yes, the Caster WP theme does support multilingual pages. We recommend using Polylang, which is fully compatible with the theme.

Hi,

I understand that you found the editing process confusing, though I’d like to clarify that the theme is functioning as intended and reflects what’s shown in the demo and documentation. With over 1,600 customers successfully using it, the theme has consistently proven to be stable and fully editable. That said, I’m more than happy to assist you directly with the setup or guide you through any specific areas where you’re facing difficulty. My goal is to make sure you’re fully supported and get the most value out of the theme.

Thank you!

Thank you for reaching out. In order to check and resolve the issue properly, could you please share the WordPress login details?

You can send the credentials directly to caliberthemes@gmail.com

Once I have access, I’ll take a closer look and get back to you as soon as possible

Looking forward to your reply

I’ve checked, and since the website works perfectly in regular browsers (like Chrome, Safari, etc.), the issue seems to be related to Instagram’s in-app browser. This browser often restricts or delays loading of fonts, CSS, or dynamic content for security or performance reasons. It’s a known limitation and not specific to the theme.

Thank you.

To make your portfolio items translatable, please follow these steps:

1) Go to WPML > Settings in your WordPress dashboard.

2) Scroll down to the section called “Post Types Translation” or “Custom Post Type Translation.”

3) Find the one named “portfolio” (or similar).

4) Set it to “Translatable” instead of “Translatable – only show translated items.”

Ok thanks. And what about the pricing table ? The heading, subheading and button are not translatable. How can I translate those fields?

1) Go to WPML > String Translation

2) Click “Translate texts in admin screens” at the bottom.

3) Search for the pricing table content there (look for the widget/shortcode/element name).

4) Select the fields (heading, subheading, button), then click “Add to String Translation”.

5) Go back to WPML > String Translation, and now you should be able to translate those fields.

It’s likely you downloaded only the “Installable WordPress file only” from ThemeForest, which includes just the main theme. To access the child theme and other included files, please download the full package.

The installation process for both parent and child themes is quite similar.

If you’ve already made changes to the website and now install a child theme, it depends on where those changes were made.

If the changes were done using the WordPress Customizer (like colors, fonts, or layout settings), those settings are stored in the database and will remain intact even after activating the child theme.

However, if any changes were made directly to the theme files (such as code edits in style.css, functions.php, or template files), those will not automatically carry over and would need to be manually copied into the child theme for them to take effect.

Thanks.

Hi,

Could you please let me know where the zigzag section is on the page? I can’t find it on your website..

Thanks.

Please share the dashboard username and password at caliberthemes@gmail.com

The issue has been resolved. Kindly check and confirm.

The issue has been resolved. Kindly check and confirm