Bonjour je viens d’acheter le theme Wordpress Redox et lors de l’installation je dois activé le thème avec mon code d’achat mais cela me met une erreur dès que j’essaye de validé

I want to get support for the theme

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Hi can you please help me with changing the menu to mega menu. Seems like it’s not getting activated.

Many thanks, Onnu

Marcus Bakke <marcus@aivalance.com> 12:43 PM (0 minutes ago) to ravextheme

Hi, I deleted all pages and install the demo again, this time no error message after import and went much faster, but this blog page is missing from the active demo site: https://preview.themeforest.net/item/redox-creative-agency-and-portfolio-wordpress-theme/full_screen_preview/59141897

Also the Menu in Header are a mess: Screenshot 2025-12-06 at 12.42.51.png

I only want to show a Hamburger menu on all pages, how to fix this?

Hi! Just wanted to make sure before I start setting up my site with your theme – will I be able to use different sections from different demos you made – e.g. some parts from “creative agency” and copy and add some sections from “digital agency” etc. ? Also, I think I read somewhere that the single portfolio pages don’t utilize the WordPress “portfolio” function. Is that true? Are the single portfolio items made just as standard WordPress “pages”?

Thanks!

Hello! I have tried different ways to create a horizontally scrollable slider, but it never works. When I use the default Wordpress template, they always work. Your template does not allow it. Is it possible to fix this problem at least on a specific page?

Do I need 3rd party translation plugin?

Is there a way to show even on mobile not only the logo and the menu but also the button that I display on the desktop?

The activation is not working with my username and activation code it says server error.

This is the ajax response: {success error”}}

All my information are correct.

My theme is not working, After importing one of the child themes my website appears to be blank and I don’t see any features of the imported theme, no images, no colors and no layouts as well.

I’ve checked everything including requirements for the theme on wordpress to work like memory limits, execution time limits and everything, but still the same issue.

I would very much appreciate a solution for this problem as I’ve been trying for months and couldn’t get anywhere.

Hi.

I have a question. I’m working with the Modern Agency 2 template. When I make a text editor inside a container, I can’t modify the font and the font sizes properly. It does change font but when I try to make it smaller it doesn’t work.

Could you help me out?

Hi, I’ve just bought and installed your theme. All went fine, then I’ve installed the demo theme ‘creative agency’ wich i am interested in. Once installes with required plugin and content, it seems there is a critical issue when I am trying to open a preveiw of the website.

What shall I do. Kind regards

How can I change the fonts within the demo content? And how can I adjust the settings for smooth scrolling? I would like to disable the smooth scrolling effect.

Hi!

I just purchased your theme, amazing design job btw!

Just quick question, I’m using the digital agency dark theme. REDOX is big. when I change it to my text and hit save, my text shows up way higher than your REDOX text. It’s the scroll animation settings that I cannot find.

Thank you!

I cant import i’t? Please help.

{ “error”: { “context”: “uploadTemplateKitZipFile”, “code”: “zip_failure”, “message”: “Please upload a valid Template Kit zip file”, “data”: [] } }

Hello, I get this message: The package could not be installed. The theme is missing the style.css stylesheet. Plrease help

Hi, does the Redox — Creative Agency & Portfolio WordPress Theme support full RTL (right-to-left) layout so it can be used natively in Arabic?

Hi, my purchased theme is empty after activation and installing all the plugins. There are no sample headers, footers, or sample posts like what we saw in the live preview. What should I do to fix this issue?

Hi there! I have a small problem whereby I recently installed this theme, and when I attempt to customise, I get this error notification:

There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

It is a fresh install with all plugins recommended. I have also got all requirements on server status page working. It is strange, as I haven’t done anything on my side to cause this.

Can you please help me?