695 comments found.
Hi, I have two questions: First, I have problems viewing my site in IE, the menu does not display submenus, and when you see her live view(http://themeforest.net/item/bostan-retina-responsive-multipurpose-theme/full_screen_preview/5030415) IE working properly. Any clue what it fails me?
Second, where I can find a guide on the operation panel in Translation including theme options only contains the following fields: Project Overview, Project Details, Show all (in project filter bar), how they work?
Hello , 1- it’s working with my IE 10 . 2 – if you are talking about translation it’s related about wpml plugin.
Hello,
I am having an issue with the clients scroller on internet explorer. It is appearing jumbled and it does not do the continuous scroll. Can you please assist? I rather not share my URL publicly.
Hello Dadvan , PRIVATE MESSAGE please if you need to send me private message be sure to click on my name (hamedshahien) not (im_ahmad). you will find the form to send me .
Done
when do i receive update for wordpress 3.9 or 4.0 version?
Hello , our theme is already working on version 4.0 of wordpress . about your website it’s not working to test it .
slide in homepage load slowly? help me
helping you is my job . but i couldn’t go to the site .your website is not working .
I am trying till now but i couldn’t open it even i open another sites .
let me check and tomorrow i comment you, tks
not at all.
Thanks for purchasing our theme 
Hello,
Im currently using version v1.0.4 and WordPress 3.9.2
The footer of my page looks bad on the responsive.
Im afraid of doing an upgrade for both the template and wordpress.
Is there a fix for this issue.
I tried creating a ticket but it gave me an invalid error.
Thanks
Hello, I hope you send me your url to see what is the problem exactly .
I want to send it but privately
about upgrading we didn’t find any problems . but we always advice to get backup of all things (files-database) anticipating any problems .
about your footer . i think you are talking about the image. it’s just the way you inserted your data. you put it in table with width and this isn’t working in responsive .
Hello,
Im using the page builder. Page Builder > Home 3 > Action Button and filling in the blanks.
Could I give you admin access so you can tell me what Im doing wrong?
Thanks
Any updates, please!
Thanks
I really want to fix this issue.
Please reply
Thank you
I upgraded to wordpres 4.0 and upgraded the template.
It works now!
Thanks
not at all , if you still have any problem just let me know .
Hi guys
I love this theme!
Is is possible to change the word ‘project’ to ‘services’ please?
I’d like my portfolio to be services we offer.
thanks
hi Jamlaw, we are really happy for loving our theme. about changing title you need to go to Dashboard / Apperance / Page builder / choose projects carousel and you will find title you can change it as you like .
Please if you still need any help just let me know.
Hi
I’ve done that already but I’d like it when you view the individual page where it says ‘Project Overview’ to say ‘Service’ and where it says ‘Project Details’ to say ‘Service Details’
Also can the url be
http://ukfs.info/services/retail-cleaning/instead of
http://ukfs.info/project/retail-cleaning/Thanks guys
Hi Jamlaw could you send me your e-mail in private message . your issue will take few hours . please if you need to send me private message be sure to click on my name (( hamedshahien )) not (( im_ahmad )). you will find the form to send me . Thanks in advance.
just senr it, thanks
Hi guys
Any news on this?
Thanks
Hi James , I send you an email from 8 days . I hope you received it.
Hi, I can’t found info about google map in the documentation. How i can insert my map?
Hi you can go to / Apperance / pagebuilder / googlemap block.
about url in this block .go to your map you will find settings icon (gear icon) then / share and embed map / embed map (not share link) then copy the url in iframe src instead of your url which you wrote
Hi, I changed the background image but still display the wood pattern.
I visited your website now . I didn’t find wood pattern.
Hello everybody, I am Hamed Shahien. I hope you are fine and hope you are happy with our theme. I am responsible for support so please if you need to send me private message be sure to click on my name (( hamedshahien )) not (( im_ahmad )). you will find the form to send me . Thanks in advance.
Hi..
I´m having problems with blog page. I´ve created a page and assign “Blog page” template. Also i´ve configured the theme settings with the url for blog page but i can´t see any blog post or sidebar.
In the home i can see the newst post.
Wordpress 4.0 and bostan v3.4.
Thanks
Hi ragnarkfer . could you please send me your url ?
ok. What about http://www.eoconsultores.es/blog ? it’s working without any broblems .
Don’t show post or sidebar in /blog.
I see it .
I can´t see:
https://www.dropbox.com/s/fmligm9cltnk4gd/Screenshot_1.png?dl=0 If you see this, it´s not bostan theme, it´s the actual web: https://www.dropbox.com/s/m3cjwqwzz9zjeby/Screenshot_2.png?dl=0Thanks
if the first pic is not your theme . could you give me the url which you need to fix it .
can you see post?
i can see posts and when i opened one of them i see it without any problems .
Ok, can you send me a print screen?. I have test web in differents browsers and still having the same problem.
Ok i fix it, i remove the page ,clean database and created it again
Great. please if you still need any help just let me know .
HI! Im Sonia.
I would like to know, how can I change the language to phrases like “View all” , “Home>>…”, “Type and hit enter”…. I need them on Spanish, but on the wp-config.php archive I cant see if its prepared for other languages.
Thank you!
Hi Sonia, excuse me , I didn’t get your point ? could you give me more details ?
Sorry! I dont know how to explain it better… Can you give me your email and I send you an image? you can write me to hola@lapecera.eu. Thank you!
I sent you an email
Hello, I am Mark,
I purchased the theme folders but I miss some of the files that I see in the installation video
How to make your site looks like demo preview in 10 minutes
Without missing files achieve is inpossibile as a preview in the demo.
The files that are missing are:
home1slider.txt preview site menu site preview slider style
is the first time that this happens after so many themes purchased on ThemeForest
I hope you can immediately remedy the discomfort
I look forward
regards
Hi mark, It’s strange, home1slider.txt is this the only file ? Could you please send me all files in private message
Hello,
There is an error with the theme that adds a lot of tabs and return characters to he html, in the header and at the bottom. The demo site has the error too. Because of that, I think that Facebook doesn´t read correctly the og:image meta. We would like to know the piece of code that prints those tab characters to be able to remove/disable them.
Regards,
Hello netbrain , what is the error ? could you send us your url ?
Hi, the portafolio masonary doesn’t works properly. http://www.ecosan.cl/proyectos/ Some tags doesn’t display.
Any idea?
I need support ASAP..
HELOOOOOOOOOO 5 days is to much to wait !!!!
Hi , i am very sorry it was our annual festival .i reviewed your website , could you please send me your info in private message .
Hi, i sent a private message 
Thx
Hi, I am still waiting for answer about my issue..
i am reviewing it .
could you please send me your passwords in private message ? and write on it themasterchile because i cant find your message .
I sent you the private message. Did you received it?
excuse me i didn’t .
please send me themasterchile in your email .
HEY !!!! I sent you the same mail twice. Did you received it?
now I recieved it .
I am reviewing your issue now.
Thanks
Hi themasterchile , now i solved it .
Hi, the issue continue. If I click “emisario” doesn´t show images. http://snag.gy/Hg7LN.jpg
Hi , it’s working without any problems just you need to check emisario tag for example i opened dashboard / portfolio / Revestimiento Laguna / tags / and checked emisario and save
Doesn’t show images.
because you removed Emisario tag
please try dashboard / portfolio / Revestimiento Laguna / tags / and checked emisario and save
I have 3 Portfolio for “Emisario” but no one is displaying in this tag. Can you do it?
Hi. I must to upload all the portfolio. Something happen with the first items uploaded.
i see the 3 without problems . review again after you finish uploading
Please check this video https://www.youtube.com/watch?v=_vdh6K0Ivmw&list=UUmdKdNNvOxCqA4LAkmMlDVA
umm that’s because page 2 doesn’t contain any projects under emisario tag . if you came back to page 1 you will not find this problem . according to your video you don’t need to use filter .this filter is designed for the products in this page . if you need to go to this tag from any page even it’s page 2 or 3 or … we need to use something to show tags of projects .
what would you do if you are in page 3 and need to filter this page to show only on specific tag ?
More simple, How I can show all projects and hide pagination?
Apperance / theme options/ Layout Settings / Number Of Posts In Portfolio Page
Now is working, you must check the pagination I think this is the problem. Thx for your help You got my 5 stars..
Thanks for rating . I will review it with the Author .
Hi, I am having issues with a youtube video on my home page. I have added a video through the page builder but when I click on the video it says an error has occurred and does not load.
I am also having an issue with google maps on my contact paged there is just grey spaces where the map is supposed to be. Any help would be appreciated! Thanks.
Hello emmalena , could you send me your url ? i need to check it . Thank you.
www.newsfocusmedia.com thank you.
Hello emmalena, about map go to your map you will find settings icon (gear icon) then / share and embed map / embed map (not share link) then copy the url in iframe src instead of your url which you wrote .
Hi, have done that – you can now see there is another issue with it, it comes up with “Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”
i think you have a plugin for security made this error .
about youtube you need to write the full url of the video
Please let me know if you still have any problems .
Hi what plug in could it be? I only have a couple of plug-ins but none are to do with security.
could you try to deactivate all plugins . or rename plugins folder ?
I have deactivated all plugins and it is still happening
Please try to Backup your .htaccess file if you have one in the public_html directory.
Open the .htaccess file with any text editor and observe the lines between the “# BEGIN WordPress” and “# END WordPress” tags. Make sure the lines look somewhat like the following. If not then update the file with the following content and upload it to the ‘public_html’ directory.
- BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule>
- END WordPress
(#) instead of 1. or 2. without brackets .
we haven’t any problems in our theme about maps . try with .htaccess file or with your host and tell me the result.
Ok ill try that and let you know. with the public_html directory is that in my control panel?
it’s on cpanel / file manager . instead of that you can try to go to your dashboard / settings / permalinks / save changes . it will create .htaccess file
Hi, I have gone into cpanel and found two access files one genereal and one with the askimet plugin. They both seem to be folders not files so cannot edit them unless I select a file.
you can try to go to your dashboard / settings / permalinks / save changes . it will create .htaccess file
or you try to review that with your host company .
Hi, im still having issues with the you tube video on the home page. It won’t load and i’ve used the full url. Also i’ve contacted my host company and they’ve said that their system flagged the google maps as a security risk but have undone that. Is there anything more that can be done because they are still not working.
Hello emmalena , I reviewed your website now. youtube is working without any problems. about google maps . Our template is working in many servers without any problems.
Hi is there a way to add a sidebar on a page built via page builder. I have tried to do so. I had to apply standard template instead of page builder template to the page to view the sidebar but this way I get some visualization errors. is there any way to deal with it? thanks
Hi cloudnova , it’s not supported now in our theme , we will talk about that . if we will update our theme about this feature i will update you .
Hi, i can’t edit and add new template with aqua page builder, only delete. I have WordPress 3.9.1 running with Bostan theme. Any ideas?
Hi illune , I tested our product with this version of word-press and i didn’t find any problems could you send me private message contain all passwords you have to check your site ?
Can you please post detailed information on how to get the revslider integrated with your theme. Its still not been recognised even after upgrade causing the home page to be blank. Look forward to hearing from you.
Hello sitexce1
did you review our documentation about revslider ?
you can import slider with sample data or create a new slider . then use it in page builder .
if you still need any help . just let me know .
All the above were done but it still not recognising the new revslider, hence cant install or activate.
Hello sitexce1, could you send me all your passwords in private message to check it for you ?
Thanks for the quick response where is the access or link to the private message
you can click on my name you will find form to send me an email.
waiting your email . thank you
Av sent it
Hi sitexce1, I can’t find the plug in , did you get the last version of our theme ?
Please try to upload the last version
excuse me , could you send all passwords which you have to help me . for example i need ftp passwords
I did send you the password through your private mail last week, please do check
Excuse me,hamed is very sick now. he will reply tomorrow
Hello sitexce1 , yes i know you send password but not all passwords . i need ftp details which you didn’t send .
sometimes we need ftp or cpanel details to fix our problems .
hello hamedshahien, please help me?
Hello amida 79 , could i help you ?
Can i help you ?
The Envato Purchase Code you’ve entered is not valid.
i can’t submit ticket in support forum
Hello amida
about error display in firefox could you try to add this code at the end of the file dashboard/apperance/editor/our theme(bostan)/style.css
div.owl-item li {width:127px;}
then update file
about “The Envato Purchase Code you’ve entered is not valid” when i create a ticket in http://asalahsolutions.ticksy.com/
facebook display error in footer area: http://content.screencast.com/users/ToriTran/folders/Snagit/media/7e6cd1f2-3b03-4f55-b41a-3794ad90568f/09.10.2014-10.30.png
my site: http://ipp.com.vn/
please use apperance / theme option /general settings / css custom code instead of dashboard/apperance/editor/our theme(bostan)/style.css
about you slider at home page i couldn’t see any problem . if you still need any help just let me know.
thank you.
about facebook . please send me all your passwords in private message .
how to send a private message?
and can i update wordpress to 3.9.2 or 4.0?
click on my name you will find form to send me a private message
although 3.9.2 and 4.0 have some issues on some themes. we didn’t find any problems yet .
i received message and will review it .
thanks alot
now it’s fixed ,could you review it ? please if you still need any help let me know
what’s problem fixed?
Last Update 8 September 14, in this update, what’s change and fixed? i don’t see infomation in Changelog
We updated slider
and bostan theme no change?
Yes all changes were about the slider
tks
you are welcome any time.
Is their anyway to opt to only show certain team-members? For example, I have 3 segments of “team members” I want to break them out on different pages.
Hello bayshoe2 , I am really Sorry because this feature isn’t integrated in our theme .
