69 comments found.
Hi,
Great theme. working really well for us. Just a quick question please. Everything resizes (including images I have added) to fit different screen sizes (iPad, iPhone etc) really nicely except the new logo png I have added. Is there a set image size I must use or is there another way to get the logo to shrink or change to another image etc? Thanks for your help, CS
Please open a support ticket at themehippo.ticksy.com and share a screenshot where you facing problem. Thanks
Hi there,
The contact form sends the message thru, however it doesn’t do it like how your demo does. Also, where is this file? php/contact-form-verify-captcha.php
Hi operandii, There is file named “sendemail.php” in root folder. Open it and you will find a comment ”// Enter your email address below.” put your own email address there. Thank you.
hello, the pictures on the project page (PrettyPhoto [“image1”]) as multiple images can be added. (big image, next, left)
For any help ask support to http://themehippo.ticksy.com/ Regards
Awesome, thanks for the new pages in the update !
Thanks 
Hi, i’ve purchased this item. I noticed a problem with the slider in home (home2). Effects run in safari, ff e ie but not in chrome. Any suggestion?
Please open a support ticket at themehippo.ticksy.com
Hi, In your demo, http://104.131.6.64/demo/html/decor/contact.html after submitting contact form. “Success! Your message has been sent to us.” message is displaying.
But downloaded files. contact.html file after submitting data sending to respective mail. but “Success! Your message has been sent to us.” message is not displaying.
Kindly help.
Its urgent.
Please open a support ticket at themehippo.ticksy.com
hi, in contact page “Success! Your message has been sent to us.” not showing. kindly help.
Did you check any js error occured? or your server support php smtp to send mail?
hi i am receiving mail, but only Alert Message “Success! Your message has been sent to us.” not showing. kindly help me. very urgent.
no js error and server supporting php smtp to send mail
in js/contactform.js code ( url: “php/contact-form-verify-captcha.php”, ) this ulr file not found in downloaded templet.
i am reciving mail but this code not working ( Success! Your message has been sent to us. Error! There was an error sending your message. )
Please open a support ticket at themehippo.ticksy.com and give your live site link to check it out. Thanks.
hi, in contact page “Success! Your message has been sent to us.” not showing. kindly help.
Change email from send-mail.php Thanks
Hi,
I purchased this theme, but unable to install this since then. Its been since Sunday, the client is behind my life about the website status, please help. Every time i try to install it shows some css/style error. I have unzipped it and only installing a folder called ass Decor-1.3
Hi, I really confused with your question. You had purchased html version of Decor. There is no issue with installation. Just upload the files in your server that’s it. Its a HTML template not any CMS theme. Let me know there if you have any problem. Thanks
Oh no, i bought the HTML version. I wanted a wordpress theme since i had to create a wordpress based website for my client. Now, what do i do, suggest me a work around man.
We are going to release decor WordPress asap.
Please stay with us
Hello,
I’m interested in buying this theme but there do seem to be some issues with the menu. On IE11 on PC, the dropdown section sometimes disappears before I have time to click on it. Eg If I hover over ‘blog’ on your demo, then move the mouse down to click on ‘Standard blog’, the dropdown section disappears before I have chance to make the click.
Also as mentioned by others, there are some issues with the menu on mobiles as well. On Windows phone it doesn’t open up at all.
It would be great if these menu bugs could be sorted out as I love the design, and then it would be a great theme.
Thank you
Can you please share screenshot on support forum ? Thanks
I don’t think a screenshot would help much as it would either show the menu open or closed, but not what the problem is. I’ll send you a message via your profile
Ok, We will check this problem and release an update asap.
Thank you
Hi themehippo,
is there’s a way to include the layered PSD ?
Thank you
Sorry, we just make this by layout planning without any psd mockup. Thanks
Hi, the menu doenst work on the mobile-safari, that means it does not appear at all. i only deleted some sub-entrys.
Please open a support ticket with your site url.
Thanks
Hi, i purshased the template, everything’s OK exept the navigation menu, it doesn’t work on mobile devices.
How can i solve this problem ?
Thanks
I mean, i changer the menu links in all the pages, but when we open the website on a mobile device, it shows the original menu with “home style one” “home style 2” ...
Hi, Please open a support ticket at themehippo.ticksy.com
Thanks
Hi,
How do you add a background image and remove the Background : #F0F2F3 color?
Is there a css code to add to the style.css to have a background image?
Thanks,
Hi, Please check your support ticket
any chance of a wordpress version coming soon? or does one already exist?
We are working on it, as soon as possible it will be live.
Thanks
Thank you for your fast response regarding the rotator speed. I am working with the time line page and it appears that the columns do not work well with narrow browsers or small screens.
The time line posts get narrow and don’t respond to changing their width. It would be nice if you could do a future revision to include that feature. It would make it easier to read.
Thank you. A very nice template.
Hello,
I am working with your great site template. Can you tell me how to control the speed of the testimonial rotator/carousal ? Thank you.
Hi, Please open “script.js” from “js” folder in any editor, go to line number 84, which is just under (”.client-testimonial”) function, and increase or decrease the “autoPlay” value for faster or slower slide. Default value 5000 means 5 seconds.
For further support please open a support ticket at http://themehippo.ticksy.com
Thank you.
My ticket haven’t answer for 2 days. This isn’t 24\7 support….
We are extremely sorry for that, please check now its answered.
Thanks
I’m not able to get the contact form to work. I’ve used the one that was included in the standard folder, as well as the one in the “updated” folder, yet neither seem to be functioning. Client’s going crazy over this.
I saw that for some reason, the form was not functioning originally, (page one of comments), however, I also saw that a month ago you stated that the matter would be resolved with the update, and that the form would be functioning.
Please advise, as soon as possible.
Hi,
With the last update the problem solve. You can check on live demo. Make sure you updated the files carefully. You have to update all files in update folder with contact html files. Check update instruction. Check our live demo the file is working fine here check Live DemoAlso make sure you replaced all files or check by downloading all files.
There I had tested just now and everything is working very nice. But to work there your file must have to on online server because on local server mail client always not configured or installed. So try on live server if it not work give us link to check.
But one thing I can confirm you that the script is working very fine and tested more than 50 times on several server.
Let me know if there you can short out the problem. Give us reference link so I can be confirmed about the problem and its solution to you. Thanks
Fixed. Thank you very much.
Support, can you give me an answer on my ticket which was made 21 hours ago! I really need your help. Thank you for understanding!
