392 comments found.
Hi Ho i change the widget bar (footer) color?
Thanks
Hello, thanks for contacting us. Please have a look via Appearance > Theme Options > Color Options > Footer
Regards
Sorry for my bad English. i ask for Theme Sidebars Widget Bar (footer) # 1.
Hello, that should be footer area as I guided you above. If you are pointing somewhere please share a screenshot. Thank you.
Can i add my own iconset to the theme?
Hello sure thing you can but requires major modifications which we don’t provide such customization. Thank you.
Can you please reply on ticket 360155 ? Its already 2 days open.
Hello,
Your ticket already responded more than 48hours ago, besides we keep responding tickets even now.
Regards.
The first reply from you was before 2 days yes, but it was a reply to give you more details. Now you just replied again after another two days, also asking for more details. I have already sent you all the details from the first ticket reply, i dont understand this delay at all..
As we expressed, all the links on your footer bar working as expected on any devices that we tested on.
Thats not true, since all android devices with chrome browser reproduce the error.
22 hours ago soprte send a problem, I still have no answer. Do I usually take to answer? It is urgent
Hello, due to local time differences / work load we’re processing tickets one by one. Thanks for understanding. Regards
HELLO,
THIS THEME IS GREAT HOWEVER, I HAVE CREATED THE SITE WWW.COLLECTIVEONEGALLERY.COM USING THIS THEME AND IT DOES NOT WORK ON PHONES. CAN YOU PLEASE HELP ME WITH THIS. IF THIS IS NOT RESOLVED I WILL HAVE TO REDESIGN THE SITE AND START OVER WITH ANOTHER THEME. 
THANKS,
NICOLE
Hello Nicole,
No worries, please submit a ticket to http://freevision.ticksy.com/ and be more specific about your issues.
Kind regards.
The checkbox on the form is not properly from an Ipad or Iphone. I leave you an example: http://digitalizatupyme.es/#llamanos-ya
Hello, may I ask what form you are using? Thank you.
I do not understand the question.
This template http://rosie.freevision.me
Yes and I’m asking if you are using a 3rd party form plugin apart from contact form 7?
Yes, but I think it’s not a problem of plugin, since I’ve had in other wordpress where I have the template installed and working properly.
Hi, that would’t be mean it’s related our theme. Some other used plugins or reason may cause that too. Please open a ticket and state your issue with all details. Thank you.
How do I get Your Purchase Code?
Hello, Purchase Code can be found on your “Downloads” page on click “Download” button. Thank you.
Ok, thank
La solución que me dieron al final es: style.css commented out lines from 4745 to 4756
Now it works, thank you very much.
Thank you for sharing with others too, cheers.
how to get these social icons to display on footer?
Hello thanks for contacting us.
1- Please set social accounts via Appearance > Theme Options > Social > Accounts
2- Create your social network list via Appearance > Theme Options > Social > General
3- Add “Social Bar” widget into footer via Widgets section. That’ll do.
regards
Asalam o Alaikum, Awesome 
Awesome ,,,, love your work bro,
was wondering it will be best for my own website if there is any feature to display our 3D work with controls 360 degree, or something awesome you always do,,,, for my 3d logos and products …
God Bless you … Best Wishes
Hello Saif,
Thank you,
There are plugins and scripts available to display sequenced images in rotation. What format do you plan to use on your site?
Please share more http://freevision.ticksy.com/
Kind regards.
just sent you all there my friend. . Best Regards
how to replace these pics in slider? Don’t see where to do this at
Hello, thanks for purchasing. If you be more specific I’ll be gladly helping you. Which slider you are addressing? Regards
i figured it out
Glad you made it thank you.
where to replace the scroll logo?
Hello, to be able to provide quick support please be specific with your case and provide all details. Which page or tool you are addressing? thank you
sir the logo within the white space when you scroll the site- only one area in the template sir.
you have two area for logos sir- a static one and one that moves as you scroll
Hello, logo can be change/replace via Appearance > Theme Options > Layout > Primary menu/logo
Regards
menu isnt displaying. what do you think it is?
Hello,
Please make sure you have set menu Primary Menu and Logged In Primary Menu locations.
Kind regards.
you have a rosie-chiid file yet i dont see any mention of a child theme in the documentation. please tell me where do i search?
Hello thanks for contacting us. We include child-theme files as a regulation of Envato’s. You may have more info via : http://codex.wordpress.org/Child_Themes
regards
Hi, is there a way to make the header not stick to the top on scroll down? Thanks!
Hello,
Yes, but requires a little CSS and code customization.
Regards.
Comment is not only an area for “complaining”, so I would like to say ROSIE IS AN AMAZING THEME, I use it everyday, and many time by day I really love it because it’s a beautiful theme and what I didn’t know before I bought it, it’s very flexible one, I mean you did something that users can adapt, there’s a lot of small details, really appreciate. Rosie theme is user friendly: for the visitors of website created with Rosie theme, and for the customers who bought the theme (I’m talking about the back office). Of course, this theme is not perfect, I’m sure there will be some updates in the future, but I think Rosie is one of the most great theme I saw and I bought (I bought many). PS: I don’t work for freevision.
We are deeply appreciate your feedback. It’s really cool to see happy clients which motivate us to bring more goodies. Best regards.
Hello freevision,
I fully understand, that you’ve been busy while preparing the Update of the Theme, but may I kindly ask to reply on my Ticket #349359 submitted January 11, 2015 at 6:42am.
Many thanks!
Hello Timm, apologize! Missed your ticket. Now responded. Best Regards
Recived. Thanks. I provided you with further description and credentials. Looking forward to your solution. Best regards
Hello freevision, may I kindly ask you to have a look after my pending ticket #349359. I give detailed response on your question (3 days ago) on January 14, 2015 at 5:40pm.
Sorry for posting late response here, mentioned ticket responded more than 24h ago, and all tickets already processing by now for returning responses.
Kind regards.
hello, one question:
“IMPORTANT! To use “Video” Post Type, you have to enable “Use Custom Thumbnail” and enter path of one Vimeo or YouTube video.”
Where I can enable “Use Custom Thumbnail” ? Unfortunately i can´t find this option.
Hello, thanks for contacting us. You can find it on portfolio options in your portfolio post.
Please add a priority on 349876 ticket. We are ready to launch, but we realiased an error.
Hello, thanks for purchasing. We’re processing tickets daily. I’m sure it’ll be responded soon. Regards
Hello Freevision,
ROSIE is a great and powerful theme with tons of possibilities and samples regarding the page design.
But as posts are still one of the main features of WP, I wonder if you could please provide more documentation and a tutorial video (with speaker if you don’t mind), how to modify the appearance of the post (single) view page?
In example: - How to hide the featured Image (even though this has to be set for the grid view) in the Top-Area - How to add content and/or widgets below the post-content - How to hide the arrows for previous and next post? - How to set the ROSIE Option Panel to receive different results? ...
Thank you very much
Hello, I kindly ask you to open a ticket for such matters. We’re not provide support on this board. Regards
Ok, understand. But this was more a general petition, than a specific issue. Regards
Hi I have recently purchased the Rosie Theme : it works perfectly expect few issues with plugin updates. Would you be able to assist with guiding me through the update process for the following? : - Master Slider WP - Essential Grid
It looks like I have no access to any Purchase Codes for those ones and can’t work out where to find them. Many Thanks
also, can’t find a way to update the WPBakery Visual Composer.
Hello, thanks for purchasing. Budnled plugins can only be update by us. We’ll release an update soon. Please wait for next theme update. Regards
Thanks but when is “soon”? This plugin noshows up javascript void issues on my site, and i cant edit my essential grid elements anymore. The page is black out /frozen. Other customers had this issue – at least a month ago – and no clear answers are provided yet. Thanks for providing a comprehensive answer
Hello, that sounds like a specific issue. Please open a ticket and share your admin credentials so I can check things in place. Regards
where do i open a ticket?
I have found the following link http://freevision.ticksy.com/ but doesnt seem to be live. Any assistance in order to provide you with mt admin credential would be much appreciated. Thanks!
Hello, just cheked the url and its live please try again. Maybe that was a temproary issue. Regards
freevision.ticksy.com is the only website that is not launching on my browser – is there an email address I can send the credentials to? this is getting really urgent now. Many Thanks
Hello,
As we found out, ticksy.com has made some changes on their system, and it seems issues related to that. We are in contact with ticksy.com about the issues that you have.
Please try again sooner.
Regards.
thanks for the updates – sorry if it is coming accross as negative – but as a client who purchased your product, I believe it is fair to ask you: when exactly is “soon” or “sooner”? This issue is blocking all my production flow and its now 25 days you are informed about this issue : Could you action on this this urgently? Many Thanks
Hello, our support system has back on track again. Apologize for such inconvenience. What we instructed from author of the plugin was increasing memory on system configuration.
They have checked your website and this is a memory limit issue. phpinfo() says it has 64mb but the script brakes at 8mb limit. This need to be set to at least 16mb for the plugin to work correctly.
Please have a look for technical instructions how to increasing memory via http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Best regards
Hello !
I have a few pre-purchase questions:
- Is it possible align the nav bar in the center, with social media icons on the same line?
- Is there an option for users to filter blog posts, like in portfolios?
- Is there a possibility to add social media icons that aren’t included with the theme?
- Can I use a custom favicon?
Thank you!
Hello,
1 – There is no such an option to switch it centered automatically, requires a bit customization.
2 – There are few page templates to list blog posts, but also Essentials Grid Plugin could be used to make many different layouts with filter support.
3 – Requires customization. But we added all famous networks.
4 – Yes, there are options to use even for different devices.
Regards.
- 5 STARS ** This theme produces the best looking pages that I have ever seen from a WordPress theme. In addition it has a huge amount of sample data that you can you can easily export into your own site. I especially want to thank the author for the awesome support that he provided me with today. ** 5 STARS *
