389 comments found.
Hi,
can u reply my ticket please.
thank you
hi, can anyone reply my ticket?
Hi hansonleo, i have replayed to your ticket
thanks for the reply, but i found out that the text that i put into the text block, doesnt seems to be responsive. when i view on the mobile, the text just been cut. how to fix this?
fyi, your demos are displaying the same problem i found. just view your demos in mobile view, you just can see that the texts are been cut, not fixed to the width of the mobile screen.
Hi hansonleo, can you please provide me with urls at your support ticket and i’ll check them out
thanks for the reply, i managed to reduce the font size so that the text become more responsive in mobile view. the bigger the font size, seems the text being sent to a new line rather than resize to the mobile screen potrait view.
Hello Guys,
I opened the support ticket. Please, check this as soon as possible. My client is getting nuts.
Thank you
Hi brandguru, i have replayed to your ticket
Visual Composer is not linking images for some reason, and posts don’t show formatting on some posts, I have submitted two tickets with URLS, please take a look. Thanks Andrey
Hi vmialik, the link to images should be fixed now. Please check your ticket
Not sure its fixed, still doesnt work on my end :/
Please check soon Thanks Andrey
Hi Andrey,
Can you please reply to my “Theme not formatting two plugins correctly” support ticket, I am sorry for posting here, but its been over a month, and I tried to reach you via the private message and no response…
Thanks
Hi Vadim, i have checked your site and it looks like your plugins have conflicts but i’m not sure that conflict is caused by the theme rather then Visual Composer. Can you please disable the page builder plugin and let me know @ at your ticket #340407
Replied please check, plugins are not the issue, after disabling all and testing please take a look
Hi, I used the vc_button2 like in your example, but it just don’t work with href.
Can you see if I did something wrong:
[vc_button2 title="ORÇAMENTO" href="http://tonondesign.com.br/contato/" style="square" color="emerald" size="lg"]
This is the page: http://tonondesign.com.br/servicos/
Hi brandguru, please can you open support ticket at http://cray.ticksy.com/ and provide me with user and pass for your WP admin
Hello, Congratulations on the theme !! I wonder how do the effect of this page: http://awesomescreenshot.com/002498fo04 The image looks like it will decrease as the roller mouse. I did not find this option in the control panel.
Thanks
Hi Publink, did you install the demo content? There is a portfolio page that has this settings. You need to use “Header Parallax Settings” under your page text editor
Is there a way to buy just the slider plugin from the home page and use it in another wordpress theme?
Hi muitoc, yes if you have Visual Composer page builder. I have create add-on for it. You can find AMY Slider here http://codecanyon.net/item/amy-slider-for-visual-composer-/9342600?WT.ac=portfolio&WT.z_author=CrayThemes
Hi,
I posted a new ticket in support and I have one no answered posted January 15, 2015.
Ticket: #352514
Thanks for your help on that !
Hi Secupro, Sorry for the delay can you please check your ticket
hello, this is great !! Can the home slider displays custom post type date ordered (event created in wp), and display the current event ? thanks
Hi pipoulito, AMY slider can use custom post types for content and order them by date but selecting current slide (in your case event) has to be done manually. You have to select your first slide after event is passed.
thanks a lot what is the post default content for the slider ? can’t i done some thing like this for the query ?
‘post_type’=>$mypostTypes, ‘meta_key’=>mydate’, ‘orderby’ => ‘meta_value_num’, meta_value’ => $time, // Today date ‘meta_compare’ => ’>=’,
...but not exactly this because this code should only display event from now to the end. What i’d need is to display all post but moving in the list to the next event to come.
if it’s easier, instead of creating custom post, i can also add custom meta field to your post or portfolio and using them…
can you give a position of a slide with code ? if yes it should be possible to sort by date and give position isn’t it ?
HI pipoulito, yes you can set the number of the first slide
ok but dynamically ?
The slider needs only number of which slide to open first. This number can be generated dynamically if the changes are made to the slider php file
ok thanks, if i buy the theme could you telle me where and how to change it ?
It’s a usual question : i created an event custom post with custom media field (Date…) and taxonomy (Category), i need to sort with this media field and display in you slider :
Exemple :
All event of january (ACF media field date), and place the slide number to the next event to come (get today date)
thnaks
hi could you read my question please, i ned to know if i can buy your theme…Thnaks a lot !!!
also a little css responsive bug on this page, the tittle disappears on image /iphone http://themes.cray.bg/amy/style-1/portfolio/product-8/Hello, I need help on upgrading to the new plugin by keeping the current datas
No matter what I do I get this. Tried different domains, clean installs, everything. Same results Warning: file_get_contents(http://themes.cray.bg/themeupdatesnotifier/amy.xml): failed to open stream: Connection timed out in /home/main/public_html/wp-content/themes/amytheme/inc/update-notifier.php on line 115
Warning: Cannot modify header information – headers already sent by (output started at /home/main/public_html/wp-content/themes/amytheme/inc/update-notifier.php:115) in /home/main/public_html/wp-includes/option.php on line 748
Warning: Cannot modify header information – headers already sent by (output started at /home/main/public_html/wp-content/themes/amytheme/inc/update-notifier.php:115) in /home/main/public_html/wp-includes/option.php on line 749
Warning: file_get_contents(http://themes.cray.bg/themeupdatesnotifier/amy.xml): failed to open stream: Connection timed out in /home/main/public_html/wp-content/themes/amytheme/inc/update-notifier.php on line 115
Hi crmaff, can you please open support ticket at http://cray.ticksy.com/ or if you already have open let me know your ticket number and i’ll fix this asap
Did that days ago…no response. #351032
Hi crmaff, the errors should be fixed now
Hello,
I’ve submitted a previous ticket a couple days ago on Ticksy without response. The single image option for adding a link via the visual composer do not work. I have the latest download and WP core installed. I’ve seen a comment responded to on here that it’s fixed. I don’t want to go through a whole site to create the mark up for images to add links! Can you help? Also the previous ticket was regarding the ability to change the color palette. Is there no way to add a custom color to the palette? Particularly the title banner background color for each page. I will override with custom css on the page options if that’s my only option. I fiddled with java-fun.php without success. Please help!
Hi apstheme, i have replayed with attached fix of your problem
Thanks for the support help. For those interested in the same issue this file must be updated. /wp-content/plugins/js_composer_amy/include/templates/shortcodes/vc_single_image.php You’ll have to contact them via support for the code as it’s not in the latest download – or you can hack it yourself if capable.
You welcome apstheme. The fix is waiting for review so no need for this. The update will be available in day or two.
Hi, I have a couple of pre sale questions.
Is there a documentation that comes with the theme and does it come with the demo files as well?
For the visual composer do I need to purchase a license afterwards in order to be able to update that ?
Cheers
Hi laubenicolas, Yes the theme comes with documentation and demo content and you don’t need to purchase license to use the VC
required plugins – (Visual Composer for WordPress – Included – essential LayerSlider – Included). failed to install. missing source data, pls help!
It looks like you have manage to install them?
Hi! Why i don’t see Freelancer preview, in the backend?
i opened a ticket but i didn’t receive a replay.
Warning: Invalid argument supplied for foreach() in /home/u307873384/public_html/wp-content/plugins/js_composer_amy/include/classes/core/class-wpb-map.php on line 245
Whats the problem, Visual Composer or Theme..?
Hi aloukik26, please ope ticket at http://cray.ticksy.com/
Hi there, I am not able to get a carousel of any type on my site. Ultimately I want a product carousel but cant even set up a media one !
I tried to send a ticket but couldnt log into the ticket system.
Secondly, when I out a video background on my Android phone it worked fine, on my Iphone 6 it didnt load at all!
Any ideas??
Thanks for your help in advance
Dave
fantasyflipflops.com
Hi Dave, can you please open a ticket at http://cray.ticksy.com/
Hi Andrey, just checking if all is well? no response on the support forum.
Thanks for your help!
Hi vmialik, sorry for the delay. I didn’t have any free time for customisations
I found a developer to take care of that I assumed that you were busy, since there was no response. However I installed two plugins and they work well with stock theme, however with yours the formatting is off, can you look at the support ticket and provide a solution. Thank you!
Hi,
I posted a new ticket in support and I have one no answered posted october 7th.
Thanks for your help on that !
hi, i have a major error that crashed two sites that are running the theme. Please help.
Warning: file_get_contents(http://themes.cray.bg/themeupdatesnotifier/amy.xml): failed to open stream: Connection timed out in /home/parallelmvmt/bamuthi.com/hello/wp-content/themes/amytheme/inc/update-notifier.php on line 115
Hi themvmt, can you please contact me trough my profile contact form
It’s fixed
Hi CrayThemes. Thanks. However, it’s not fixed. 
...
Hi themvmt, please drop me msg trough my profile contact form
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