205 comments found.
Pre-purchase question
I had a very bad experience with another theme I purchased. The theme was very difficult to install and it had many bugs. Your theme was last updated in December 2014. Have there been any issue running the theme in latest version of WP 4.1.1? Please comment on the overall customer satisfaction with your theme and your response time to issues that crop up.
Hi,
Yes all our themes work with WP4.1.1 
As you saw, most our themes are having 4.5+ rating and right now this theme has 5 stars overall rating so yes, I believe customers love this theme. About the support, we have our own support platform : http://goodlayers.ticksy.com/ Normally, we will get back to customer within 10-14 hours. on Mon-Fri (We provide support once in Saturday and no working on Sunday)
Thank you.
Hi there. I just purchased this theme. It looks great in the demo. However, I went import your demo content and none of the images went through. I got pages and posts OK. Do I have to import the demo again to get the images? I really need the visual cues. ?? Thanks for your help.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
If you got any further questions, please head to our support website 
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Hi, I would like to buy your theme, but I have some question. I need the 3 (or 2 columns with right sidebar) blog theme.
Is it possible, to use this style: http://themes.goodlayers.com/versatile/blog-3-columns/ but on the top – where we can find now: “Blog 3 Columns • Caption placed here” - can we put the full-width slider with the newest posts on my blog?Cheers
Hi,
Yes you can do that This theme is using Mater slider and it supports post slider as well
Hi pre sales Q. . how would this theme work with rtl , if i translate with css januss
you have idea. .
and is it possible that updated version would be rtl adapted?
thanks amit
Hi,
You need to do custom css for this purpose. We don’t have option for rtl
Thanks for interest by the way
HI
on master slider when wanting to use a video backgorund, do i have to upload all 3 formats? or can i just use one? i’ve uploaded .mp4 but it doesn’t seem to show.
cheers
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Does this theme work on Multisite installations?
Hi,
yes it does.
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Thanks! Do you have a coming release of a new exciting Multi Purpose Theme any time soon? Or will Versatile be the latest?
We’ll surely create more in the future but may be not soon. Haven’t planned for that yet.
and its possible gallery monsory?
For gallery we don’t have masonry but you can have masonry grid in portfolio layout
you have a link where I can see?
Oh sorry, we don’t have in the demo :/
pre sale hi in the portfolio below the text to insert a button to download?
tanks
Hi,
You can’t put button shortcode in excerpt section but you may put a custom html code(for button) in excerpt
tanks
Pre-sale question, If we wanted to add a feature to your theme that isn’t already there, ( for example, a form function to a third party site) do you offer any custom coding services for hire?
Hi,
Sorry we don’t do customizatoin service but there’re many services out there doing this I recommend Envato Studtio for this
Cheers!
Preview of theme doesn’t seem to working,.. trying two progress and only keeps loading white page, browser status says waiting for themes .goodlayers2.com
Hm, not sure if it’s down for temporary or not. Could you please try again? http://themes.goodlayers.com/versatile/
Dear GoodLayers, a pre-purchase question: is it possibile to insert a countdown timer to a date in VERSATILE home page? Thank you Luca
Hi,
You can but you have to use it as plugin, we don’t have as built in
Cheers!
Is your theme compliant with PHP 5.5?
Hi,
You have to check with Wordpress itself. If Wordpress work with 5.5 then our theme will work too. However, I don’t think Wordpress is that good with 5.5 yet but you may research for more about this, I’m not so sure too.
Cheers!
Hi,
You have to check with Wordpress itself. If Wordpress work with 5.5 then our theme will work too. However, I don’t think Wordpress is that good with 5.5 yet but you may research for more about this, I’m not so sure too.
Cheers!
What are the dimensions of the featured image for a post?
It depends on which layout.. if this one> http://take.ms/v5ROr , it’s 350×262px. However, you can change to any size in the setting.(need to customize via php file but very easy, we have a guide for this)
Is there a way to customize the mobile menu different from the full site menu?
You meant the style or menu content? If content, nope. But if style, yes it’s already different.
Cheers!
Love it! but before I purchase… Do you use Visual Composer for page builder?
Hi,
First of all, Thanks for interest
Well, we use our own page builder not the visual composer plugin.
Cheers!
Hi, is it safe to upgrade to WP 4.1?
Yes it is
Ok. I noticed that on the discussion on Master Slider, that they just updated it to be compatible with WP 4.1. There was a conflict when creating new sliders. Is it possible to get a updated version of this theme, with the new Master Slider update?
Oh, we don’t know that before.. Well, right now, I’m on a holiday and will be able to update in 29th Dec. Will do it as soon as I get home.
Cheers!
Hi, nice theme. I already buy it. Its retina ready? love your stuff, also club music theme is rockin’
With regards, jem
Hi,
Yes it is. Thank you so much!
Hi,
How complex would it be do integrate the news carousel from Versatile into Flawless? Would it just be a copy and paste across of the elements from this into it?
Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Hello, I have a site that is currently using your SuperSpark theme. I’d like to upgrade to this theme. Can you tell me if the pages that use the pagebuilder option will carry over? If I swap themes am I starting over or will it retain the layouts I’ve built?
Thanks,
Also curious about portfolio. Will it carry over?
Hi,
Sorry, I’m afraid you have to make it over again because these two themes are on different framework version. Versatile is much more newer.
Thanks for interest by the way
Is there a function in the panel for changing the title color, and is not controlled by assigning a css id? then my client can easily change it.
In this case, you can create a custom skin in admin panel then assign that skin to wrapper(color wrapper)
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Thanks, I will try this.
