582 comments found.
after installing the demo content the user and password credentials do not work
Hi, thanks for using our theme. Please send your support message (with login url) via Support tab. Our supporters will try their best to help you. Best regards
Hi! i sent it 15 hours ago. All works now, thanks
Hello, search not working on mobile menu , when i clicked on it nothing happen , please tell me what can i do my url : nourena.com
Hi, thanks for using our theme. Please send your support message via Support tab. Our supporters will try their best to help you. Best regards
it is tracking No of Download each App ?
Hi, our theme uses Woocommerce for digital product, you will track your app download count easily
which is the setting for gallery is at app Store 3?
hi, you mean top post grid? That’s is a Post Grid shortcode. You could add it via visual composer. Thanks
To be able to display site title and description, it would be nice to change this in header.php:
from:
<title><?php wp_title( '|', true, 'right' ); ?></title>
to:
<title><?php if(is_front_page()) { bloginfo('name'); echo ' - '; bloginfo('description'); } else { echo wp_title('|', true, 'right'); } ?></title>
Hi, thanks for your info. You could use a SEO plugin (Yoast for ex) to edit site title & description properly without editing theme’s code. Thanks
It’s not possible to use Yoast SEO for homepage, try it for yourself.
We’re using it in our demo, working properly
Hi, it means you need to edit homepage, enter its title & description in SEO meta box (Pls make sure it’s visible via Screen option when editing homepage). Thanks
Found it, many thanks!
Hi there. I can’t login any more despite using the password 123456@ stated in your documentation. Can you please share the correct credentials?
Hi, thanks for using our theme. Please send your login url via Support tab. Our supporters will try to help you. Best regards
Loving your theme! We’ve noticed on testing that users keep trying to use the showcase icon buttons on the features carousel or the media header as a link without realizing they have to click on the images instead. Can you recommend the best way to assign the image link to both the image AND one of the .media divs – .media, .ia-icon or .media-heading? Anything within that container would probably work.
Hi, if we enable link to icon & title, users might cannot turn image in phone screen. That’s not how we want showcase to work. You might need to edit theme’s code to add link & lose current behavior of showcase. Best regards
Is it safe to update to WordPress 4.6?
Hi, we’ve not found any issue with WP4.6 you could update but you should backup all your code and database first. Best Regards
Hi,
I have purchased the theme and installed it on this domain as test : http://www.castleclashfreegems.xyz
To be honest i have chocked because i thought it would has same shape of your “Demo Version” http://goo.gl/bSg7eyPlease Help me, can i send you my wordpress credentials to make it as your demo version ? to be honest i paid for it because i like your demo version so please help !
Thanks
Hi, we’re working on your support email, please check your inbox in minutes. Thanks
Hi, I have sent you message about refund, actually i bought it mistakenly,... i’m sorry kindly please refund it setup my first website in my life correctly, I hope you can help me to do that !
(i just paid for it yesterday) so i think it’s not big deal and sorry for disturbing !
Regards
Hi, looks like you haven’t tried importing sample data. Your goal http://clashroyalehackdeutsch.gamenerdblog.com/ is easily to achieve. Just send us your admin info via support email, we will try to help you with that.
Documentation says: “Enter your Envato username and API key to Appearance > Theme Options > Theme Update. Then you will have an update link when an update available”. Cannot find “Theme Update”?
Hi, thanks for using our theme. In latest envato api, you might need to use plugin envato toolkit to update theme. But we recommend that you should update theme by uploading, it’s more stable. Best regards
great! big update i like it
Thank you. This update is more of backend improvement. You should backup all before update. Best regards
Heyyy LeafColor, I never got around to using this awesome theme, but have an ideal client for now… one thing, can we have parallax work on mobile (rt now it is showing distorted blurred large fixed background images on your demo) and animations work in mobile? Hope so, THNKS!
Hi, could you please send us support message via Support tab. We will try to help you. Best regards
Ok Grt thnks… I don’t see link t a support forum though in your support tab section…?
Hi, it’s the contact form in support tab, it will be sent to our support system. Thanks
any change log updates since the two theme updates between March and now?
31/07/2016 - 2.4.1: - Support Woocommerce 2.6.x - Fix app columns bug - Update Visual composer - Update TGM core - Optimize code - Bugs fix (You should backup all theme/plugins code before up to this big update version!)
I want to buy this theme, but I have a question regarding layout. Is it possible to customise the theme in a way similar to play.google.com? For example 2 column product listing, directly download link…
Hi, you could build something like this http://demo.leafcolor.com/applay/app-store-style-3/
Or build your own layout with Visual Composer.
And we have an option to disable all cart functions, so you could enter direct link to download app. Thanks
I need customization asap, please see email I sent. thanks
Hello I haven’t received a reply from you guys. I need this done!
Hi, sorry for late response. We had an issue with support ticket system yesterday. Now, we’re working on your ticket. Please wait. Thanks
I have emailed you guys about a week ago regarding the issue in which the number of columns for the apps display remain the same as 3 in desktop and mobile view despite specifying 6 in the settings but did not get any reply.
Edit: Please ignore this comment. Just saw your reply in my junk folder. Will follow up with you via email. Thanks.
Thanks for checking again. We will work on email. Best regards
Amazing showcase! great design. 1. how’s your client support ( helpful with the design questions) and 2. how long does it take to reply? 3. can the social ice be change instead of the diamond shape? I work with datelines. thank you and congrats!
Hi, thanks for your comment. Our supporters will answer any question about the theme (how to use, how to config, how to achieve this, fix bug…). We will try to reply in 24 hours. And Applay come with 2 styles, you could change option to classic style to have round icon, or even add custom CSS to have another shape. Thanks
Great Ill be purchasing soon webiste needs to be done in 1 week max 2. Quick question I will need to add on the top header 2 buttons log in button with a link and another one with sign up with a pop up form, on the demo navigation style 3 Can this be done? Is this comptibale with any forms such as gravity or ninja forms?
Hi, you could add login or any links on main menu style 3, and you could build a popup easily with https://vi.wordpress.org/plugins/popup-maker/ (it’s compatible with various form plugins) Thanks
Lovely!
Does the theme come with child theme?, Ill be making changes in the theme.
Of course yes, we have a blank child theme to start. Thanks
Happy monday!!, I sent a couple of emails friday and Saturday (I know you might not work on weekends). I need some help please reply as soon as you can. Thanks a lot!
Hi, our supporters are replying your email. Please check your inbox. Thanks
Lovely! Thanks
HI I have the same issue as anabader. Its a fresh install done 10 minutes ago and i get the same response when trying to install the plugins.
object(WP_Error)#4711 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(219) “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } }
Something went wrong with the plugin API.
Hi, thanks for using our theme.
You need install all Applay plugins and Visual Composer manually via upload. Because those plugins are not available on wordpress.org
Sorry for this inconvenience.
Thanks
After the last update, many plugins are not working fine:
Fatal error: Class ‘TGM_Bulk_Installer’ not found in /home/taifoman/public_html/wp-content/themes/applay/inc/plugins/plugin-activation/class-tgm-plugin-activation.php on line 1586
object(WP_Error)#28 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(219) “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.
could you please fix the plugin-files.
Hi, that’s weird. Could you send us a support message via support tab? Our supporters will try to help you. Btw, please renew your support time to get best supporting. Thanks
