66 comments found.
Hi Do you guys still support this theme. I am okay with Magento 1.9.x.x. version?
Yes, This theme fully support to Magento v1.9.x.x, and in theme price included six months free support to any theme related bug.
I have a problem with this theme, when i create a new grouped product doesn’t appear in homepage new product list, there is a solution?
You can contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install theme on your server and check it all your theme related issue.
Does this theme support Magento 1.9.3.3?
Yes, This theme fully support to v1.9.3.3.
If I have problems when updating patches you guarantee support?
Another thing, in your site the price is $59, here $$79, why? http://www.templatemela.com/branchy-magento-responsive-theme.html
Yes, It was mistake on our site. Thanks for inform us.
In the future will you develop this theme for wordpress?
Yes, This theme layout available for Wordpress base wooCommerce platform https://themeforest.net/item/branchy-woocommerce-responsive-theme/10466054
Hi is it supported with magento ver 1.9.3.1?
Yes, This theme fully support to Magento v1.9.3.1.
will this be getting an update so its works with Magento 2.1?
No, This theme not ready for support Magento v2.x.
I am interested in purchasing this theme, but if i look demo pages Branchy in Crome Troubleshooting tools – i see “Uncaught Error: Syntax error, unrecognized expression: :nth-child” (jquery-1.7.1.min.js:3 Uncaught Error: Syntax error, ). Firefox Inspect element view same error. Error occurs after clicking on the menu item. This is normal? Can you comment?
Yes, It’s not any major issue with theme. If any problem with default magento features or modules then we will help you.
This theme is great and all but the included Best Sellers module has caused my server to go down and my SQL database to crash.
At absolutely every access to the site, this module runs a very heavy calculation query that calculates the orders and the ordered quantity of each product in every order to display the best selling products.
I now disabled the BestSeller module in my Magento site and this resolved the issue.
If you have purchased this theme, make sure to do the same or you will be stuck in support between the developer and host until they figure it out.
Ok, Our technical team will check it beset sellers modules. If found any bug then we will update our theme package very soon.
Presale question: Im new to Magento, Do this theme is supported by Magento Community version?
Yes, This theme fully support to Magento Community version 1.9.x.x.
Thank you!
You are welcome, Still any question regarding our theme please feel free to contact us.
Pre sales question | Dear sir, exist a blog section in this your theme?
No, We have used static CMS block for blog content. Not included blog module with our theme package.
Can the categories be used on the top navigation instead of on the left side with this template if I purchase it, I would like to do away with the left side bar categories and put on the top nav and do away with the about us, contact us etc. tabs that currently shows as default on the navigation?? Thanks!
Yes, It’s possible to display left category menu on top menu instead of left sidebar. After the purchase this theme contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
Presale question: If I have nested categories beyond one level, is it possible to display icons of the sub categories rather than ALL products nested in the top level category? For instance, if I have a category “VEHICLES” and sub categories “CARS”, “TRUCKS” and “SUVS” and within “CARS” sub category I have manufacturers, if someone clicks on VEHICLES, I want 3 tiles for the 3 sub categories, not all the products within all 3 sub categories together.
Also, I see the mobile menu has a little “plus” symbol for the ability to drop top level categories down. Can this function be applied to the desktop version as well?
After the perfectly install this theme your store will look same as our demo store. And please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about any technical changes or issue with this theme.
Well even with my added support purchase your support tells me they can not make these changes for me. I need this theme to do these things.
Please help me.
Can you provide your ticket id? So we can assign on first priority and check it about your request.
ZOC-742-82639
Ok thanks, You will get update very soon via your ticket.
Terrible theme. So many bugs and issues encountered. When I approached the technical team, they always take very long to reply or their answers were very lazy (did not look at the website at all).
Right now, I found a bug with the theme.
The product listing items are not working properly in safari. I contacted the author many times but they did not fix the issue.
It is a problem with the javascript and menu.
Beware.
Can you provide your ticket ID? https://www.templatemela.com/support/ so we can check your issue instantly. If any issue with our theme only then we will guide solution for all bug.
How can disable the “CREATE AN ACCOUNT” from customer login page?
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or issue.
Hello, just a quick question… is there an easy way to show more than 9 products per category page? I would like to show 12 by default.
Yes, It’s possible to display more then 9 products per category page.
OK, can you tell me how to do it?
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question.
Hi i wanted to find out if i could have this theme in Prestashop http://mage-demos.org/MAG211/MAG090198_2/index.php/
Yes, You can see here http://themeforest.net/item/branchy-prestashop-responsive-theme/9192202
Quick question: We’re considering purchasing, but is the Categories menu in Layout 5 able to extend beyond the 10 items shown, say to show 20 items in the list, and extending longer in the left sidebar?
In top menu we have added static CMS links and in left sidebar display any number of categories. And all are manage from Magento admin panel. If you want to customization with our theme then need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
In “bestsellers” block is not showing price after discount (only old price). How to fix it?
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can check it all your theme related issue.
Hi,
I would like to know when is the version 1.9.1.1 going to release? I need to upgrade my website for security purpose.
This theme already fully support to Magento latest version 1.9.1.1.
I have purchased it while it was 1.9.0.1, how do i upgrade it to 1.9.1.1?
No need to any update with our theme package, You can use our theme package for magento latest version 1.9.1.1.
I’m currently using your theme already for my online store but with version 1.9.0.1, I purchased your theme last year, how do i upgrade my store with your theme from 1.9.0.1 to 1.9.1.1?
Sorry, Need to upgrade your magento store by your self. We are support to our theme related issue only.
I’m not asking you to upgrade it for me, I just want to know how to do it?
You can search in Magento forum or knowledge base for how to upgrade Magento store http://www.magentocommerce.com/search/results/?q=Magento
Hello, I want to use layout 2…. but i want the sidebar that’s showing on Layout 5. Is this possible?
No, We have created predefine theme layout, you need to do some customization work for change slider layout.
