458 comments found.
Pre-sale custom question sent via Ticket system.
When will the theme get an update to the mandatory plugin Advanced Custom Fields PRO? When I tried updating it, asks for a license?
Hello, try removing the plugin and then re-install it from Appearance -> Install Plugins, that will update the plugin to the latest version.
Regards
Yep, that solved my issue. Thank you! Love your theme, it’s super fast and great to use! I highly recommend it to everyone!
Thanks a lot for your kind words! If you haven’t reviewed the theme yet, please consider leaving us a rating on https://themeforest.net/downloads it always helps us a lot
Best,
Hello, Can you deactivate my current domain, thanks.
Hello, sure no problem! it is done.
Best,
Please deactivate the old domain and activate offroadnewshub.com. I can not submit a ticket; I have no money to extend support or purchase a new license.
Hello, sure no problem it is done. Now you can use your license again.
Best,
I would like to reset my licence to be able to install the theme again after a reinstalltion. Sadly you can not create a ticket in the authors ticket system without active support. Sorry but I do not want to pay $43 to use a licence I already bought 
Hello, don’t worry! it’s not needed to renew support if you want to reset the license.
I just deactivated the old domain, so now you can register your license again.
Best 
Hi could you help me reset my licenses, thank you
Hi, sure it is done.
Regards
Hello, I would like to ask about possibility upgrade my php version for site which run actually on version 7.4. Everytime when I try to change newer version of php for example 8.3 then I got HTTP ERROR 500. Can you help me if there’s possible to do something with this issue, please? I run multiple sites(different themes) and this one is only with error.
Thank you. Best Regards. Maroš Vavro
Hello, thank you for contacting us
Unfortunately, the comments area is dedicated to pre-sales questions only. But if you need support, I highly recommend to open a new ticket on https://estudiopatagon.ticksy.com/ and a technical agent will help you as soon as possible.
To identify the issue, We usually recommend to contact the hosting provider and ask for an Error Log, to identify exactly where is the problem.
Best,
Hi! I love this theme. I’m wondering if there is an easy way to make the blog page have endless scrolling? I have tried a few different plugins, but haven’t had luck. I’m wondering if there is something in the theme specifically stopping it? AshlynnGreen.com
I forgot to post my second question. I am a graphic designer and photographer. I have noticed that I am unable to crop the preview images. If you do, then it will crop the image in the post. Is it possible to just crop the preview image? Or is the only solution to upload separate preview images every time? That just seems like a lot of extra work. I’d love any thoughts on that. Thank you for your time!
Hey! thank you for contacting us
I would highly recommend to create a new support request here: https://estudiopatagon.ticksy.com/ and we will be glad to help.
Probably for the infinite scrolling is not posible without a custom work, but maybe we can help you with the image issue.
Best,
Hey! Could you please reset my licence, please? I’m unable to contact support because my support period ended a while ago
Hey! sure no problem, it is done.
Best,
Of my 12years on Envato, this is one of best Purchases – Light Weight and it worked out great for our website – https://calculator.co.ke
Thanks a lot!
please i want to deactivate license
Hi, it is done
Regards
Hi there, again, apologies, could you please reset my licence? I was having issues with my host and had to reinstall my Wordpress
Hi!, sure no problem it is done, regards
Hi, there! I’ve just finally gotten around to reinstall this theme. I put the purchase code in and it says that it’s already been used on another site. I haven’t installed it anywhere else since you reset my licence. Would you be able to reset it again?
Hi! no problem at all, I just deactivated the old domain, so now it should work properly
Best,
Wonderful, it’s sorted. Thank you very much for your help!
Hi, could you please reset my license? I’m not able to create a ticket on your website as my support period has expired. Thank you.
Hi, sure no problem! it is done.
Regards
Hey! Could you please reset my licence, please? I’m unable to contact support because my support period ended a while ago
Hey!, sure no problem it is done, regards
Wonderful, thank you!
Hi, could you please reset my license? I’m not able to create a ticket on your website as my support period has expired. Thank you.
Hi, sure no problem, it is done.
Regards
Hola, ¿tienes pensado actualizar? estoy viendo que la mayoría de tus temas se han quedado estancados y los necesito para un proyecto pero tengo miedo que los hayas dejado de lado y en poco tiempo tenga que cambiar el tema. Gracias
Hola!, si por supuesto, no hay planes de abandonar ningún proyecto, de hecho nuestra idea es mantenerlos por mucho mas tiempo.
Actualmente nuestros temas son muy estables asi que no deberias experimentar ningun tipo de problema, y en el caso de algun bug o similar, los puedes reportar en nuestro foro de soporte.
Saludos!
how to make a Featured image so that it is not cut off in the article? Update: issue is done. And my question about comments.
Hello, i see you already purchased the theme, so you can open a new ticket here: https://estudiopatagon.ticksy.com/ in case you have any technical question.
Regards!
Hello, tell me please, does template have a native comment block? I just didn’t see any post with
And 1 question: can I use template for my subdomain?
Hello, yes you can use it in a subdomain.
hi, is there any option that can make full width without border on content section? Honestly, i don’t really like the narrowness content on mobile version , it makes me harder to read and you need to navigate more to read more the content. I tried by adjusting in Customizing ▸ Styling ▸Content Width and also trying by adding custom css but it dont have effect. I really want full view without any gradient border on left and right side. if its unable to change, pls consider make update about this in the future
i want purchace wordpress version. i want to change wordpress version to ghost
Hi, i’m really sorry, but if you mean you want to “exchange” a WordPress license for a Ghost license. The Envato system do not allow us to exchange licenses, both are considered different products with different prices.
If you need the Ghost version, you will need to purchase it separately, thank you very much.
