68 comments found.
Hello I just wanted to reach out and find out if you guys intend to release an update anytime soon for the theme Covercase, that will be PHP 8+ compatible and ensure compatibility with all the latest updates from WordPress, WooCommerce and other plugins.
Have left numerous attempts to obtain support and have had no response 
Theme editor has numerous bugs and errors under WP 6.0.x
Hello,
It looks like you didn’t receive the email which our support team sent you on August 29. Could you please check your spam folder? It would be great if we can continue our discussion via the support thread.
Your Demo ist not working any more…
Please check preloader in your demos, it doesn’t work properly…
Hi, is it possible to use this theme with wordpress 5.6 and WPBakery ? I would like to have an answer before buying a support ticket unnecessarily if this is not the case…
Hello. Please write your question to our support team using the “Support” tab on the product page.
Hi, just now I make the WordPress Update (from 5.5.3) to 5.6.2 and your theme doesn’t work anymore. Do you plan a theme update in a timely manner or Or would you recommend me to buy another theme instead? Thanks Markus
Hello. Please write your question to our support team using the “Support” tab on the product page.
u can realase rtl ?
Hello. Unfortunately, we are not planning to add a RTL version yet. Perhaps sometime in the future.
hi there,
how to resolve this errors
: Uncaught Error: Call to undefined function mb_strimwidth() in /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-content/themes/covercase/template-parts/header/account.php:67 Stack trace: #0 /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-includes/template.php(732): require() #1 /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-includes/template.php(676): load_template(’/home/a123g9vmw…’, false, Array) #2 /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-content/plugins/basement-framework/includes/bf-module-functions.php(301): get_template_part(‘template-parts/...’) #4 /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-includes/class-wp-hook.php(287): basement_header_sort_elements(’’) #5 /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(’’, in /home/a123g9vmwlw1/public_html/geenorae.com/drcecilialopez/wp-content/themes/covercase/template-parts/header/account.php on line 67
Thanks
Hello. Please write your question to our support team using the “Support” tab on the product page.
Hello, Have you planned a theme update? I have compatibility issues with plugins like slider revolution. Regards,
Hello. Thanks for the feedback. Anyway, we do not plan to update the theme in near future, but we will definitely consider your comments when updating.
Hi,
where I can change/setup the copyright line (© 2018 Aisconverse. All rights reserved.)? I don’t find anything at the help docs or theme settings.
Thanks Markus
Hello. Please write your question to our support team using the “Support” tab on the product page.
Hello, Is there an extension to display the compatible Instagram feed? I have tried several and none of them work. Regards,
Hello, try using the Instagram widget. If it does not work, try installing a third-party plugin.
Whats going on with basement plug-in? Can you please give us a time frame of when the theme will be updated?
Hello. We have released all the necessary updates two months ago. Please contact our support team using the Support Tab on the product page if you have any additional issues with our products. We will try to help you asap.
Whats going on with basement plug-in, i came here and read “next week” in a reply from 22 days ago…. is there a solution for this? thanks!
Hello. We have released all the necessary updates two months ago. Please contact our support team using the Support Tab on the product page if you have any additional issues with our products. We will try to help you asap.
Hi, I’ve the same problem as @wespeakeasy with the basement plug-in and I can’t access any of the theme settings. This happened after updating to the latest version of WP 5.3. I’m waiting for the theme to be updated, thanks for the effort!
Hello. Please write your message to our support team using the “Support” tab on the product page.
Hi there,
The Basement Framework plugin is messing up the backend of WordPress. Hover effects aren’t working, and the Customizer won’t load – these are just a few of the things I’ve noticed so far. Will there be an update for this plugin in the near future?
Also, I am unable to access any of the Theme Settings. Console errors appear.
Hello and thank you for purchasing.
Yes, we are going to make an update for the last WordPress version early next week. We are in the process of approving this version with Envato at this moment.
Please contact our support team using the Support tab on the product page in case of any additional questions.
Thanks in advance!
Will there be a 5.x compatible version? Software Version is specified only WordPress 4.9.x, WordPress 4.8.x
Hi, Live Preview does not work
Hello. Yes, thanks, we know about this issue and in the near future we will fix it.
Hi, Looking to purchase the theme. Just wondering if it would be possible to add a filter function to the staff page? so you can filter different staff according to certain catagories?
Hello and thank you for interest in our product.Yes, you can create a grid with staff and sort it (add a filter) by – date, name, random, category. If you have coding skills in php/js/html, then you can add your own custom user sorting.
Hi, can i add two buttons in the header? im trying to implement a voucher and i already used it for offer requests
Hello and thank you for purchasing. Please write all your questions to our support team using the “Support” tab on the product page. Only there we will answer all your questions.
Hello,
Trying to update the logo via the Theme Settings. I’ve uploaded an image and changed the Logo Text, but the Demo Thumbnail still remains and the text still reads “Covercase” — Please advise!
Following up, I’ve sent in a support request. It’s very strange, the Documentation you included with the Download is very different from the URL. Also, the options that exist in the Documentation online do not exist in the theme.
Just realizing — Our Wordpress is updated to V.5.0.3 — Does this mean the theme will not work properly with the latest version?
We downgraded to 4.9.9, looks like that might have solved the issue..!
Hello and thank you for interest in our product. Please write all your questions to our support team using the “Support” tab on the product page. Only there we will answer all your questions.
