23 comments found.
Dear Author, We have purchased your theme, Unable to activate the License. Plese guide us.
Hello,
Sorry for the inconvenience. We received your support ticket and our team has already responded and resolved the issue. Please check your support ticket and feel free to reply there if you have any further questions.
Thanks, Erick
We are facing an issue with demo imoprt. Ticket replied. Please do the needful
We tried to contact you via your support system but we didn’t even received any confirmation email nor ticket number, please advice.
Hello,
Sorry for the inconvenience. We received your support ticket and our team already replied for your support ticket and solved it so please check it and reply in support ticket if you have any query.
Thanks, Erick
Hello,
I want to buy the theme do the menus of the theme have sticky feature also can we put the theme in box layout
Hello,
Yes, You can set a sticky header with our theme. Also yes, box layout is possible with our theme. We already provide an option for it in our theme. You just need to select the site layout checkbox and it will be done.
Thanks, Erick
hello,
we wanted to change the slug url for portfolio since we are using the portfolio section on the site but the url that we want is whitepapers do let us know from where can we change it.
Hello,
Yes, You can change the name of portfolio. Just go to Admin > Devfox Options > Advanced Settings > Custom Post Type : Portfolio Settings. Now change the Title and URL Slug for portfolio settings. Save your changes and it will be done. Then please note that save your permalink “Settings > Permalinks” again after changing this option.
Thanks, Erick
hello,
we did that but now url didnt change and portfolio is become like a blog now…https://mediafusion.website/glms/innovation-management/innovation-management-need-of-the-hour/
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this.
Thanks, Erick
I purchased this and installed Demo1 successfully. when I visit the website my website not showing good What am I doing wrong? please fix it
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.cymolthemes.com/ and send us your site url with wp-admin details in support ticket so we can check and solve it directly on your site.
Thanks, Erick
I just purchased this and getting ERROR 500 when installing Demo2. What am I doing wrong?
Hello,
Sorry for the inconvenience. Do you set your server PHP Configuration as described in our Doc if not then set it and try again. If still you get same issue then please contact us via our official support system at https://support.cymolthemes.com/ and send us your site url with wp-admin details. So we help you on this asap.
Thanks, Erick
demo2
Okay. Send us your support ticket number please. So we can check it and guide you accordingly.
The theme menu only style to 2nd level sub-menu. 3rd level sub-menu display looks weird. The 2nd level sub-menu text overlay on the 3rd level sub-menu. There’s no mega menu. I have sent a ticket for solutions. Please reply ASAP.
Hello,
We received your support ticket and we already replied in it so please check it and reply in support ticket if any query.
Thanks, Erick
I want to know, if i purchase the theme will i be able to import demo data for (modern 2) – https://devfox.cymolthemes.com/demo2/ – kindly let me know or else i should choose other theme for our client.
Hello,
Thanks for taking interest in our theme. Yes, We already provide options for it in demo data installation options. Also we are ready to help you if you get any issue on your site feel free to contact us via our official support system at https://support.cymolthemes.com/ if any query.
Thanks, Erick
Theme demo content looks broken as per other comments i can see, why must you keep fixing for all the users, this should be seamless process without any troubles…. STRANGE
Hello,
Some users get issues due to some server configuration. But we will help all users who have issues like this. Also we will solve this issue in our next theme update.
Thanks, Erick
hello,
we need help with alignment for the bullet pointers. right now it appear from the center for text with 3 or more lines can we have it start from the first line only. you can refer this link for reference.
https://mediafusion.website/glms/service/project-online-implementation/Hello,
We received your support ticket and we already replied in it so please check it and reply in support ticket if any query.
Thanks, Erick
How can I not show “Service” on the URL? Example: www.domain.com/service/pagetitle. We will like just to show: www.domain.com/pagetitle.
Hello,
Yes, It is possible to set a URL like this. We received your support ticket and we already replied in it so please check it and reply in support ticket if any query.
Thanks, Erick
Hello, Am having an issue installing the theme on wordpress. It says The theme is missing the style.css stylesheet.css. Kindly advise.
Hello,
I think we received your support ticket and also our team reply for it so please check it and reply in support ticket if any query.
Thanks, Erick
I just purchased this and getting ERROR 500 when installing Demo2. What am I doing wrong?
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.cymolthemes.com/ and send us your site url with admin login details in support ticket so our team will help you on this asap.
Thanks, Erick
Thank you – if you can help that will be great – I would like to show this to my manager tomorrow morning for approval
Hello,
Please send us your support ticket number so we can check and solve it asap on your site directly.
Thanks, Erick
Thanks Erick – I just created the Ticket with url and login info – My name is Emmanuel A. Please take a look. I will check back in couple hours
Hello,
OK, We received your support ticket and also reply in it so please check it and reply in support ticket if any query.
Thanks, Erick
Demo 2 please
Okay. Feel free to contact us via our official support system at https://support.cymolthemes.com/ if any query.
When will Modern 2 Demo be ready?
Hello,
Thanks for taking interest in our theme. Sorry Modern One demo development is running. We will release a theme update asap. Also we will inform you when the demo is ready.
Thanks, Erick
Hello, support
I have just purchased the theme and i loaded the demo content. The content body does not show properly and the images are not there as they should.
The issue is very important for me to urgently fix at the moment. My website is, uridiumgroup.com Please, do something about this urgently.
My Ticket iD Is. #294511
Hello,
Sorry for the inconvenience. We reply in your support ticket so please send admin details in support ticket so our team will help you on this asap.
Thanks,Erick
Thank you….hope it gets done, ASAP
Hello,
We already solved that issue on your site and replied with a support ticket so please check it and reply with a support ticket if you have any query.
Thanks,Erick
I am not able to import demo it throws 500 Error link. I have created a ticket please support. Thanks
Hello,
Sorry for the inconvenience. We will check it and reply you on this asap.
Thanks,Erick
BUYER BEWARE. Just like another person in this thread they had issues w/ the demos. I could never get them to download. Contacted support was useless. Asked for a refund and a week later still have not gotten one. Will never buy from these developers again. Off to PayPal now to lodge a complaint to get my money back. I have asked several times and nothing. It took 3 days for them to finally get back w/ me. Told me they never received my first 2 support tickets. Still no refund.
Hello,
We have not received your ticket. We are ready to understand your problem and help you effectively, Please contact us via our official support system at https://support.cymolthemes.com/ our team will help you on this asap. Please read the description and compatibility content thoroughly before purchasing as we don’t offer a refund.
Thanks, Maria
hello,
we tried importing dummy data multiple times but it just doesn’t work properly the entire layout goes for a toss and images are also not showing up.
we have also created a ticket for the same along with login credentails.
Hello,
Thank you for contacting our team! We got it , We are ready to help you.
Thanks, Maria
hello the dummy content uploaded by you is only working for few pages if u click on service pages, contact us pages are still broken and the layout is gone for a toss.
Hello,
OK, Can you please send us your ticket number so we can check and solve it directly on your site and reply you in support ticket asap.
Thanks, Maria
i created a new ticket but after creating i didnt get any email, but have sent u all details on that ticket.
Hello,
OK, We received your support ticket and also reply in it so please check it and reply in support ticket if any query. Thanks, Maria
Nice design and great work! Good luck!
Thanks a lot 
Great work… Good luck with sale
Thanks a lot
Great Work,Congratulations GLWS
Thank you so much
