180 comments found.
Hi can we hide compare button from single product page or product card ?
Hello,
To disable the product comparison feature, you can either deactivate the dedicated Compare plugin or turn off the comparison option within the theme settings.
Thanks.
How can we set Contact Form 7 so that for the ‘Ask a question’ option on product pages we can know exactly from which page the message was sent, so we know which product it refers to?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hello,
Our theme fully supports RTL (Right-to-Left) languages. You can see this feature in action by visiting our demo site: https://wpecomus.com/fashion/. Just click the RTL button located on the right side of the screen.
If you encounter any issues while using the theme, please let us know, and we will assist you as quickly as possible.
Thanks
Hello,
Today I updated the theme and the theme’s plugins, and after that the width of the page got smaller.. from 1440 to 1240px. Header and Footer remained the same. 144opx
I think this happened because of the update..
Is this because of a new setting? if yes where it is?
Else, perhaps is a bug?
Unfortunatelly, my support expired some days ago.. so I write here the issue.
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello. I had purchased Ecomus some time ago but only started using it recently as I am getting back to this. I am having problems with it and would like to know how much you charge to substantially improve the page loading speed. I do not have valid support for these dates and prefer to pay you directly to see if you can help me. Could you please assist?
Hi,
Please send this issue to drfurion@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hello i am wanting to add fibo search pro as the products we are selling need a more advanced search is there an easy way to set this up? i would need fibo search to replace the current search function. Thank you
Hello,
We will recheck and improve it in next version if possible
Thanks.
I created above 2 store views for my website ie “All Sports” and “Cricket Center”. The landing page of our website mydomain.com will be 1st store view “All Sports” and the 2nd store view “cricket center” will be sub domain ( mydomain.com/cricketcenter .
The problem now we are getting is soon as we move to any other page ( category of product page ) within a store view, the store view button gets unchecked. It should normally remain checked ( colored border, red in our case if you see the link provided ).
Cricket Center ( Store View 2 ) – 1000 products
All Sports ( Store View 1 ) – 1500 products+ 1000 products of Store View 1 ( cricket center )
Actually cricket as a sports is our speciality so we are trying to create a dedicated store view for that, we need cart page to be common for both store views
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hi
I have a hostinger hosting and they offer staging website service. Can I keep both staging website and live website running on same single license? Or do I need get 2 license for that. Plz explain in detail if I need to buy 2 license for live and staging site both.
Also if it requires 2 license then should I delete staging website soon after i go live in case I wish to keep it under 1 license. How much time we get before we can delete staging website after we go live
I’ll keep the staging website on subdomain of my website domain, is this allowed under single license.
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
i want this two sections of Shop by categories from pod demo and Popular by Genre from book-store demo in my store im using womens demo pls guide me i cant get the options
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hi i pls guide me how can i use different mega menu for different pages as used in your demo of women !!
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Is there a way to have infinite scroll only active for mobile devices?
Hello,
The theme doesn’t support this feature now. We will recheck and improve it if possible
Thanks.
Hi,
I wanted to ask if you could consider adding an option in future updates to display a visible search bar directly in the header, similar to the example attached.
https://www.awesomescreenshot.com/image/57218822?key=ef9baf8dc3b8355a164b6fcf066f303dCurrently, the theme only shows a search icon that opens the search bar after clicking, but having the bar visible by default (especially on mobile) would be much more practical and user-friendly.
It would be great if this could be added as an alternative header layout option or a toggle in the theme settings.
Thanks a lot for your time and for continuously improving the theme!
Thank you for your suggestion.
We will research and improve it if possible
Thanks.
Hello, When opening WooCommerce Select2 dropdowns (country selector, state fields, variation dropdowns) on mobile, the fixed bottom navigation bar (.ecomus-mobile-navigation-bar) gets stuck in the middle of the screen instead of staying at the bottom.
The navigation bar is set to position: fixed with bottom: 0, but when a Select2 dropdown opens, it repositions itself incorrectly and stays in the middle of the viewport.
This happens on all mobile browsers. The navigation bar should remain fixed at the bottom of the screen at all times, but Select2’s dropdown opening is somehow causing it to move and get stuck in the wrong position.
Can you investigate why the fixed positioning of .ecomus-mobile-navigation-bar is being affected when Select2 dropdowns open? It seems like Select2 might be changing the body scroll behavior or viewport height in a way that breaks the fixed positioning.
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/ Thanks.Are you able to have product videos for the image gallery or main product image?
Please read our documentation to enable this feature
https://wpecomus.com/doc/#/features/video-productThanks.
Thank you
Hi, guys. Plz fix demos. Not working on my end -> “Error establishing a database connection”. Thx
Hello,
The demo is working fine. Please check it again
Thanks.
Dear team
Can we create a homepage on multi store demo using different modules of various demo homepages, like below
1. main Banner from cosmetic Demo
2. Shop by category Banners from POD demo
3. Flash Sale Product Scroller from Baby Demo
4. Featured Product Scroller from Book Store Demo
5. Mid homepage Secondary Static banner cluster from POD demo
basically we like some part of homepage on one demo and some other parts of homepage from other demos. Can we mix them all. Plz confirm, i hope you understood my question
Hello,
Absolutely. The best way to do this is to first use our documentation to import the specific homepage you need. Then, simply copy the desired element and add it to your homepage.
https://wpecomus.com/doc/#/elementor/templatesThanks.
Hi. I see a new update has been published. But it is not showing up in Themes. Is there a different way to update to latest version?
Hello,
Please clear the cache on your browser and check this link again
https://wpecomus.com/doc/#/update/changelogThanks.
Why is the logo not showing? I have tried all i could, but d demo logo is showing
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hello, In Ecomus woocommece theme, mobile version, quick view, product size chart is not working properly, kindly check from your end, and update, i have purchsed the theme, so before installing, need to confirm from your end, is there any technical issue or not. Awaiting to hear from you soon. Thank you.
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.
Hi! I’m getting the following error in the Paytr payment system. Could you please help? It’s said to be theme-related, what can I do?
{status field value is invalid or not submitted (payment): payment_type”}
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://drfuri.ticksy.com/Thanks.