246 comments found.
Hi, I got the theme update notification but how I should update now in my store? Just upload as new theme? Will that lose my store settings/adjustments?
And 2nd question: - where I could find theme documentation – cannot find it anymore from my account? - I would like to set up ajax canvas cart – “your order qualifies for free shipping” notification there, how to do it? - and sale countdown, how to do that
Hi janekk1,
1) To update the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#updating-the-theme
2) This is the link of our document – https://docs.theme-sky.com/emall
3) + 4) Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi Team,
I need help to get the pre made ‘sport’ home page form your examples as a saved template to use so i don’t have to build it from scratch.
Please advise how to do this.
Thank you,
Kyle
Hi KyleMcCarthy95,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi I receive this error when trying ti import sample data to the theme:
Import Failed
An error occurred while fetching file from: https://localhost/.../wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: self-signed certificate.
Hi msr20161,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi shiponitmanager,
Because you installed the incorrect package. You need to extract your package and install the emall.zip package. For more information, please read our documentation https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello, how much does it cost to install the design on my server with my own domain?
Hi Moshs-Got,
To install and import the demo content of the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
I have an issue with the theme: very often the shop page stops displaying products. To make it work again, I have to go to the permalink settings and save them or clear the cache, but after a short while the problem occurs again.
The website is planetshoesshop.it — at the moment the shop page is visible, but soon the products will disappear again. I’m using Hostinger as my hosting provider, but my other e-commerce websites hosted on Hostinger don’t have this issue. I’m contacting you so you can verify what’s causing the problem.
Hi Nucio76,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
I want purces theme. Needed discount me.
Hi shiponitmanager,
Unfortunately, we don’t have discounts right now.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
none of my categories have a H1 heading like i dont see the Title of the category. https://pinatawrld.com/product-category/license-pinatas/
Hi edwin1200,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
ciao ho acquistato il tema emall per wordpress. Nella pagina shop su soundinthecity.it è scomparsa la barra laterale con le categorie ed i brand da usare per filtrare i prodotti.
https://www.soundinthecity.it/shop-sound_in_the_city_bologna/Come faccio a ripristinarla?
Non riesco a trovare la funzione nel tema.
Grazie mille.
Hi Sumweb,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hy
Hi sahzadi502,
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Dear Team,
I am unable to register my theme, and therefore, I am unable to edit everything on it.
Please guide me through.
Best regards,
Hi mahmouddbahri,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hello, i have issue trying to customize the header. I copy pasted the files from emall, to emall-child and opened the files via VSC but its full of errors, what am i doing wrong. Thank you in advance!
Hi maksimdimitrovvv,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Sir I want to activate my theme after installed in Wordpress how to activate because some of features are active after activation theme
Hi shravankumarcool48,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hello Team,
I just wanted to ask you about the demo importing. I can only see one template, as in my previous theme, I had the option to import the demo I wanted out for many. Could you please assist?
Thank you in advance Mahmoud
Hi mahmouddbahri,
To install and import the demo content of the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1
To setup the home page, please watch the video at the link https://www.youtube.com/watch?v=YL79EiGf91E&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=2
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello, I need to translate the shopping cart that opens on the right sidebar into French, but I can’t find how to access it.
Hi Vas-y,
You go to Appearance > Widgets > Filter Widget Area > translate the title of these widgets.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello, I have done the demo import and the site does not look proper.
Please see below and advise: https://ka-tai.com/
Hi karoneybrian,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hi! How to align logo on the right side? See only option for left and middle.
Hi zokipirlo,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Does this template come with a figma / xd file?
Hi salemweezy2015,
Thank you for being interested in our Emall theme! This theme does not include the figma/xd file.
Have a nice day!
hi i need support cause the theme i ve purchased has a compatibility issue with a plugin
How could i explain to you?
thanks a lot
Davide
Hi Sumweb,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Best regards,
Hello,
I am experiencing an issue with the product description. When I try to change the description of a product, the changes do not apply. If I delete the description, the product description tab disappears as expected. However, if I add any custom text, the description from the demo import is shown again instead of my custom text.
Could you please advise me on how to fix this issue?
Thank you in advance for your support.
Best regards,
Amygdalitsis Konstantinos
Hi amygdalitsisk,
To change the product description, please watch the video at the link https://www.youtube.com/watch?v=ivrE9KzXy-o&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=8 ( in 4:00 )
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
