237 comments found.
I need a simple catalog of goods and sorting filters. Demo site shown on the shop woocommerce, and in the topic did not find even a mention of it. What should I do to install the plugin woocommerce separately and will be working on a demo or more additional plug-ins or setting do? Thx.
Hi,
Please contact us via the support form and clarify more with a URL.
it’s okay to delete all the default wordpress themes without any problems?
Regards
Hi,
Why do you need to delete all default wordpress themes?, I think there is no need for that.
Hi! Demo site has google map in contact page with zoom 14, but installing theme google map has zoom 21 and I can’t fix it. Looked into source code, it’s different from that on demo site! Help me fix this bug or update theme, please!
Hi,
Thanks for purchasing EXCEPTION, we had to change the google map totally to enable all our buyers to add unlimited number of offices, this new one has issues with the zoom level by default, and we had a lot of investigations to make it like the one on the demo, and already we are working on this.
We are doing our best to find a solution for it, but till now we didn’t catch it.
Sadly. Thanks for the answer.
I go to the support tab and write there?
could you please send us directly on info@it-rays.net, there could be a problem with you.
ok and send email
Yes that’s it, I’ll check and get back to you.
Email replied please check 
update the theme and disappeared the save button in the theme options
Hi,
Thanks for purchasing EXCEPTION, could you please contact us via the support form and provide us with your link to check with you ?
Regards
ok
already send them a message via support and still do not see the correction parameters save in the subject. (I can not save in the subject)
Hi,
I didn’t receive any message from your side, and i was waiting for it since you posted the comment, please could you make sure the it is already sent ?
I go to the support tab and write there?
Hello! First congrats for the awesome theme. I bought the theme trough my customer’s account. I made a translation po file, but when I am trying to translate ‘Read more’ on home age for icon boxes nothing happens.
Also the same for essential grid, strings are missing in string translation with WPML. I did rescan, but still no new strings!!!
Please help how to translate everything!
Thanks in advance
Hi,
Thanks for using our theme, please download the latest update and completely remove the it-rays-shortcode plugin and ‘re-install it again,
Regards…
Okay, thanks! You ment to reinstall the plugin?
Yes
Thanks a lot!
You welcome
Hi Admin,
Is there any way…i can Change the size of TEAM MEMBER IMAGE in STYLE 2 ?
Thanks
Hi,
Email replied, please check
Hi,
is there a way to add or upload custom icons from the library?
Hi,
We are working on this and will be included in the next few updates.
Regards…
You are doing a great work my friend 
cheers!
Thanks a lot my friend, you are doing greater
Cheers!
Hello
Is there a way to remove the Fax Icon from contact page if not using that section. If you leave it blank it still shows the icon and fax but no number. Also are you planning on getting the front page editor for Visual Composer working?
This theme is amazing and has a lot of potential.
Thanks
Brad
PS: I forgot it would be nice to have a bit more options for parallax/image backgrounds and be able to control row heights easier in Visual Composer. For example, to add an image full width on the page but be able to remove the padding from the row above or adjust it.Just a thought. Most themes we use have these options in visual composer.
Nevermind my PS comment I did not notice the padding section but have now found it.
Hi mate, Thank you so much for your kind words, could you please contact us via the support form to check with you ?
Awesome!! Great support, issue was fixed fast! Thanks again for the help.
You welcome anytime, great that worked
Hi, Im interested on buying your theme, actually i was about to buy your theme. i just have a quick question, is it possible to add another phone number on the top of the navigation menu? its gonna be 1 email and 2 phone number displayed on top
thanks
Hi,
Thanks for interesting in our theme , unfortunately this is not available in theme options but you can choose to add HTML or text and type all you want very easily .
Best Regards.
Loved the html version, – - but not a fan of this wordpress one at all, or it’s scant documentation.
All I purchased it for was so it could match the html version (two sites in one). I only need the ‘shopping’ part of it. (Home-10).
I use ‘Cart 66’ and it requires wordpress, – - is why I even got it.
How do I get ‘products’ to be featured on a page??
Or do I try and code it all in individually?? (which normally would be a piece of cake, – - but all this ‘visual editor’ BS seems to be nothing but in the way.
Not a happy camper at all.
Just gimme a clue, – - make products as individual posts, and them categorize them and they’ll automatically go to pre-set pages??
What??
Hi, first of all thanks for purchasing our theme,
the WordPress version is exactly as the HTML and added more features, powefull theme options panel
We tried our best to cover all main and popular wordpress plugins, such as woocommerce,
The theme supports woocommerce plugin and doesn’t support the cart 66.
Sure we need to help you get satisfied of our theme, so please contact us via the support form to check with you
Best Regards
I’ll contact you,- – but cart 66 doesn’t need ‘support’, – - it works on ANY wordpress theme, and I already intstalled it’s plug-in. Never had any problem before. Not to mention, – - I’m not having a problem with the ‘cart 66’ part, – - I’m having a problem with how to show products on a page
May have to just use another theme, – - I’m on a deadline here . . .
I mean it is not fully tested on cart 66 , although putting products on the page is not that the only reason to make you unhappyvfrom the theme at all , anyway I’m waiting to haelp you and do what you need, just kindly be informed that I’m in vacation and will be back after one day.
Good afternoon. Topic has Russian localization
Hi, thanks for your interest, would you please clarify more ?
Love this theme! Thanks for making a beautiful and flexible theme.
Brad
Thanks a lot mate for purchasing, rating 5 stars and for you kind words, really don’t know what to say.
thank you SO much, really appreciated
when finally comes the auto update???
Hi, there is no actual time for this feature, but it will be included in next updates.
Hi
Great work, pre-sale question. Is it possible to configure woocommerce and bbPress pages to use the dark theme and the rest of the site to use the light thme?
Cheers
Tony
Hi Tony,
Thanks a lot for interesting in EXCEPTION,
Unfortunately this feature isn’t implemented in our theme as you can change the theme main color on all pages.
Best Regards
I really like you theme and design. But for the client i have in mind to use it, all the funky animation of the menu item is WAY TOO MUCH for him. how is it possible to disable ANY mickey mouse animation in all aspect of the site.. thanks
Hi,
Thanks a lot for interesting in our theme,
There are other 11 menu effect included in the theme options panel and also there is another option to disable the animation for the menu items.
About disabling other animations in the whole site, there is no option to do this but i can guide you to disable them easily in few steps.
Best Regards…
Nice updates my friend cheers
Thanks a lot my friend
I use your theme and now i wanted to change the language to german without using WPML because i only need the german language.
I have the de_DE.mo and de_DE.po in the theme languages folder. I also added define (‘WPLANG’, ‘de_DE’); in the wp-config.php
But still, everything is shown in english language. Can you please help me?
Hi mate,
Thanks a lot for purchasing EXCEPTION,
Could you please contact us via the support form in our profile to check with you ?
Best Regards
Hi I can’t set image for categories on woocommerce…
Hi, for any inquiries or problems could you please use the support form not comments as we can communicate better and check easier.
Best Regards.
