97 comments found.
Hi Team,
Could you please deactivate the code on my testing website: https://fitnsip.myshopify.comWe are unable to deactivate it ourselves as the Shopify site has not been renewed. We are planning to integrate the code into the live website.
Your support would be appreciated.
Hi, thank you so much for choosing Glozin for your business!
Please contact us via email at support@nextsky.co and provide your purchase code. We are happy to assist you in renewing it.
Best regards,
NextSky.
HI there, pre-purchase question
I found a video https://www.youtube.com/watch?v=-bPtdS7TEaI – not sure if it’s from you but it doesn’t really matter I guess. The thing I want to ask about is this: https://ibb.co/5g7bJgCS – in the review I see that a product card has:
1. Select options
2. Add to favorites
3. Add to compare
4. Quick view
Pretty much – these are default Shopify functionality – but I can’t find anything in your demos. Was it removed or am I missing something?
Can you please share a demo homepage where this is visible: https://ibb.co/5g7bJgCS
Welcome to NextSky Company – Glozin Theme!
Thank you for your interest in our theme. The features you mentioned are currently available in our demos as hover effects, allowing them to be displayed when you hover over the product cards. We invite you to explore our demos to experience these features in action.
If you have any further questions or need additional assistance, please feel free to reach out to us at support@nextsky.co.
We’re always happy to help!
Thank you for your swift reply – but that’s the problem – I checked the main demo too – there is no such functionality. I’m currently on your main demo and I’m hovering with a mouse: https://ibb.co/7JSM6vCP
nothing happens – there is absolutely nothing happening on hover in your demo.
Hi, our team has been in touch with you via email. Please keep following the conversation there for further information.
Warm regards,
NextSky.
You should definitely consider fixing the drawer. It’s completely useless. Look at this: https://ibb.co/tPNNxL7J – it’s horrible, why on earth do you think the shipping bar and terms & conditions are more important that the actual product.
Small things:
1. Add to favorites and quick shop are only visible on a mobile device – I want to display buttons on a desktop as well
2. Close (X) button on images, popups is on the right side. Most of the modern phones are so wide, you can’t close with a thumb anymore – you need to use another hand. Move it to the middle or left
But the drawer is the most annoying – add 5 products and view them in that tiny screen, kills entire experience.
Dear Sir/Madam,
Thank you very much for considering our theme! We greatly appreciate your valuable suggestions and recommendations to help us enhance its functionality.
The two points you mentioned have been noted and will be carefully reviewed for inclusion in our future updates. If you have any additional recommendations, please feel free to share them via email at support@nextsky.co.
We look forward to your continued feedback and to assisting you further!
Warm regards,
NextSky.
Pre-sales question: can we change the cart icon in the header and can we adjust the icon line thickness?
Also, can we add sections from the home page to product pages/collections? Thank you
Dear Sir/Madam,
Thank you for considering our theme! Regarding your questions:
1. Cart icon: Yes, of course. You can contact our Support team via our Ticket system [here] for the detailed solution.
2. Sections: Yes, every sections we provided in homepage can be used on product pages and collection pages.
Please feel free to let us know if you have any other questions.
Best regards,
NextSky.
Wait, how come I don’t see a stock quantity? Instead of saying “available” I expect it to show 99 items in stock, 199 items in stock, etc… Is it Shopify “feature” and has nothing to do with you or it’s something you messed up
Dear Sir/Madam,
Thank you for choosing our theme! To assist you further and provide an accurate solution, please contact our team via our Support Ticket System. We’ll be happy to check and address your queries.
Best regards,
NextSky.
Hello amazing team, hope you are doing great.
I need help for 2 things.
1- i need to update the them to your lates version, but i have perform some custom css on different pages or sections. how to keep them as i have? 2- for some reason the subcollection, category i not displaying. i have tried different options.
Please let me know as soon as you can.
Dear Sir/Madam,
Thank you for choosing our theme! To assist you further and provide an accurate solution, please contact our team via our Support Ticket System. We’ll be happy to check and address your queries.
Best regards,
NextSky.
Hello. it seems my support time has expired. i need to renew the support. but there are 2 simply question, idont think i need to renew support for those.
Hi,
In that case, please contact us via email at support@nextsky.co so we can find a solution for these questions.
Best regards,
NextSky.
i did, no response yet. i now that i dont have a support plan, because has expired, but at least someone should say smth. i am not asking technical support
Hi,
We just received your email a few hours ago. Due to the different time zone, it might take a few hours so we can response to your request via email. Please be patience during this time.
Best regards,
NextSky.
I just want to follow up and see if someone can see my emails i have sent
I need video in this theme. When using only video not connrect with any product, it’s not working. https://mum-uk.myshopify.com/
This is a major issue which we found in this theme
Dear Sir/Madam,
Thank you for choosing our theme! If you want to use videos without the need of attaching a product with it, you can try the section Multi-content. We provided a Video feature here so you can have multiple videos working individually. This is our documentation for this section, we hope it would be helpful for you.
In case you need further assistance, please feel free to contact our support team via Support Ticket System.
Best regards,
NextSky.
I’m new to Shopify – never tried it before. Do you know how flexible is the product filter? I have bunch of cosmetic products – nothing new here. Good old products. One product, however, has 3 variations in it. Here is the example: https://ibb.co/TBPyNjRF
I think these are called swatches, at least in Woocommerce. Is it possible to have a custom filters per category in Shopify (your theme) Something like this: https://glozin-demo.myshopify.com/collections/blazers?pb=0 but with different parameters. Or it’s not that flexible.
Dear Sir/Madam,
Thank you for considering our theme. In Shopify, filters are shared among all collection pages. You need to look for an external app to achieve the behavior you want.
Please feel free to contact us via email at support@nextsky.co and provide more details, our support team might be able to help with this.
Best regards,
NextSky.
Hello, I keep entering my purchase code again and again and save however after some time it just deletes it and tells me to reenter again. Please help me out.
Dear Sir/Madam,
Thank you for choosing our theme! We feel so sorry that you encountered such an issue. Please contact with our support team via email at support@nextsky.co so we can assist you promptly.
Best regards,
NextSky.
I am planning to purchase a theme is review section available in products page and rating stars in product card
Dear Sir/Madam,
Thank you for considering our theme! Glozin is fully compatible with Judge.me – a powerful review app in Shopify App Store. You can use it to display the star rating on product pages and product cards. This is an example.
Please don’t hesitate to contact us via email at support@nextsky.co for more information.
Best regards,
NextSky.
hi, can your theme dynamically change the sku as a client clicks on a variant as the sku is different for each variant in our requirements. Thanks
Dear Sir/Madam,
Thank you for considering our theme Glozin! Currently, the sku is dynamically changed based on product. However, we can implement the dynamic sku for variants if you have request. Please don’t hesitate to contact our team via our Support Ticket System if you have further questions.
Best regards,
NextSky.
I have already configured the theme settings so that clicking the Add to Cart button should take the customer directly to the cart page, but this redirect is not working either.
Dear Sir/Madam,
Thank you for choosing our theme! To assist you further and provide an accurate solution, please contact our team via our Support Ticket System. We’ll be happy to check and address your queries.
Best regards,
NextSky.
I have sent an email to the support team regarding the issue with the Add to Cart button, which causes the website to show the error message: ‘Parameter Missing or Invalid: Required parameter missing or invalid: items,’ but I haven’t received any response yet
Dear Sir/Madam,
Thank you for choosing our theme! To assist you further and provide an accurate solution, please contact our team via our Support Ticket System. We’ll be happy to check and address your queries.
Best regards,
NextSky.
Hi, I’m encountering an issue with the new 2.4.0 version of the theme. When I click the “Add to Cart” button on any product, I get an error message:
“Something went wrong. Parameter Missing or Invalid: Required parameter missing or invalid: items.”
This also results in a white screen with this error message. Due to this issue, I’m unable to update the theme on my website. Please help resolve this as soon as possible.
Thank you.
Dear Sir/Madam,
Thank you for choosing our theme Glozin! Please feel free to contact our support team via our Support Ticket System and provide some images/videos of this matter so we can effectively assist you further.
Best regards,
NextSky.
my support license is expired, is there any other way to contact with you. Maybe way a email so I can share screenshots with your support team
Dear Sir/Madam,
You can contact us via email at support@nextsky.co instead.
Best regards,
NextSky.
Thanks
Hello if i buy it ,am i get the full code ? so i can integrate it with my own website that not in shopify .. and if i get the full code , is it in html , css , bootstrap or what languages ?
Dear Sir/Madam,
Thank you for considering our theme Glozin!
Shopify themes are developed mainly with Shopify Liquid code, and currently can be used under a Shopify store. Once you purchase Glozin theme, you will get all the source code that needed to make it work. If you need further information, please contact us via our Support Ticket System.
Best regards,
NextSky.
Dear Glozin Support Team,
I hope this message finds you well. I purchased the Glozin theme 1.5 month ago and for two weeks I have encountered some issues that I need assistance with. Despite submitting three support requests, I have not received any response. No texts, no calls, no emails.
I understand that support teams can be busy, but I would greatly appreciate an update on my inquiries especially as i am not thinking of buying but purchased already 1.5 months ago. If there’s a preferred channel for support or if additional information is needed from my side, please let me know.
I chose Glozin for its promising features and positive reviews, and I’m eager to resolve these issues to fully utilize the theme’s capabilities. I hope purchasing glozin was not a costly mistake.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards, Alex taprocard.com
Dear Sir/Madam,
Thank you for choosing our theme Glozin!
We noticed that you have raised 2 ticket number #4171 and #4200. Both of them are answered by our agent by the time you submitted. Please find these answers inside your ticket and keep in touch with our team for solution.
Best regards,
NextSky.
Hello 2 important questions 1) Price discount (promo code case) doesnt show Collection listing. 2) Price discounts shows right side. can you make a option right or left and color? Thanks
Dear Sir/Madam,
Thank you for choosing our Glozin theme!
To assist you further and provide an accurate solution, please contact us via our Support Ticket System. We’ll be happy to check and address your queries.
Best regards,
NextSky.
this is a general question not only my case, so can yo say discount promos show on prices or no?
Dear Sir/Madam,
Please note that for discounts requiring a promotion code to activate, the discounted price will not be visible by default on the product card. Instead, the discounted price will appear on the Checkout page once the promotion code is applied.
Should you have any further questions or need assistance, please feel free to reach out.
Best regards,
NextSky.
Hi Team. On Page Speed Insights it says core web vitals assessment as failed for your demo website https://glozin-demo.myshopify.com/ . What is the reason behind this ? I also checked this assessment for other live websites which have implemented your theme and for them as well it shows failed. Can you help out on this because this will help me make a decision on buying this or not.
Dear Sir/Madam,
Thank you for considering our Glozin theme!
To assist you further and provide an accurate solution, please contact us via our Support Ticket System. We’ll be happy to check and address your queries.
Best regards,
NextSky.
Hello, good day. The link for the Wishlist page is broken. It was already broken the day I bought it. Kindly look into it and update the Glozin theme, thanks.
Dear Sir/Madam,
Thank you for choosing our Glozin theme! We’re excited to help you get the most out of it.
To activate the Wishlist page, please note that it uses a special template. You will need to create a blank page and assign this specific template to it. For your convenience, we’ve provided an image reference that explains the steps. You can view it here.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team through our Support Ticket System.
Best regards,
NextSky.
Hi there. I’ve had to open another store as I was having major issues after installing an app. Could you please unlock my licence so I can install onto my new store? Thank you 
Dear Sir/Madam,
Thank you for choosing our Glozin theme! We appreciate your trust in our product.
To assist you further and provide an accurate solution, please contact us via our Support Ticket System. We’ll be happy to check and address your request.
Best regards,
NextSky.
