877 comments found.
Hey there im facing a problem with the insight swatches plugin it doesn’t work properly when clicking on a color or a brand . even i sat it up correctly and made the attributes + variations . i have the latest version . please provide me a solution . by the way i use the latest version of wordpress 6.0.1 and the php version 7.4 . here is my website you can check it : https://ro2an.com/
Hello
We have replied to your ticket https://thememove.ticksy.com/ticket/3084367/ that your plugins causing problem.
Please check it.
Regards
hi, i’ve purchased this theme, i want to know does this theme have order tracking plugin too?
Hello, thank you for using our theme.
Order tracking plugin is not included in the theme. We recommend using this plugin to track your order: https://wordpress.org/plugins/woo-orders-tracking/
Regards.
How to change search from pop up version to inline form version in menu on deckstop ?
Hello,
Please open a support request here https://thememove.ticksy.com/, then we will guide you step by step.
Thank you
Hi, I have installed the theme but the currency plugin has not installed with the demo. How can I access the premium plugin as advertised in the theme details? thank you
Hello,
Please open a support request here https://thememove.ticksy.com/, then we will guide you check and fix the problem.
Thank you
Please, for the next release add a tooltip and/or a label to the client logo..
Seriously, your theme is very confusing to use and the documentation is not detailed enough.
How in the world can I choose “Header style 06” or others if in the page setting there is no option to choose any of those header styles instead we are only given predefined header from the theme?
Please, also make the top bar more customizable so we can add 2 or more rows to the top bar and please also make every row customizable.
The marquee list is also not perfect, it has a very huge gap between the loop.
You can learn from the Woodmart theme, it has the best header builder I have ever used.
The widget area setting is also broken. It has so many errors that I can not use to edit the widgets.
(I have disabled all caching plugins already)
Also, how can I change the “© MINIMOG 2022” text at the bottom of the page?
Hello,
Please open a support request here https://thememove.ticksy.com/ then we will guide you step by step.
Thank you
Please, respond 3083978. Thank you very much
Hello, we have received your support request and it’s in queue now. Please wait a little bit, we will check and help you asap. Thank you
Hi ! Would it be possible to deactivate the “lazy loading” effect (gray box instead of an image at the start of a page loading) for specific static images, like the site logo, socials icons, etc… It’s not very elegant to have those element look like they are reloading at every page change ! Thanks
Hello
You can disable the lazy load effect in Customize > Advance section.
Regards
Why is the icon box so messed up in the mobile version?
Please, fix this. Thank you
I tried on all browsers and it shows the same mess.
Hello,
Your issue was created by cache, you can clear browser and server cache to fix the problem.
Regards.
Please respond to my ticket!!!! #3082532
Hello, your tickets are in queue, please kindly wait a little bit. We will check and response to your tickets asap. Thank you.
NEED SUPPORT! I need to send verification link email / OTP SMS to complete user registration. Please recommend me the plugins that works with this theme.
Hello, Please open a support request here https://thememove.ticksy.com/, then we will guide you check and fix the problem. Thank you
Hi There,
I upload theme to my hosting and install demo but there is one problem, all pages and products have true footer but just shop page have different foter and I am never change that footer can you help me for that please?
Kind Regards
Hello,
Please open a support request here https://thememove.ticksy.com/, then we will guide you check and fix the problem.
Thank you
I see here many complaints of performance and stability. How hard is it to fix it with an update? And they tout it as a fast theme for Woocommerce.
Hi
You can also refer to this article for more information: https://minimog-wp.gitbook.io/minimog-ecommerce-wordpress-theme/update/optimize-theme
Regards.
Please, answer my ticket #3080050. Thank you in advance
Hello, we have answered to your ticket. You can check and follow our guide to solve the problem. Thank you
Please use the standard woocommerce cart/checkout page structure, this new update can not get the shipping fee data from “Wooongkir” plugin automatically…
The drop down list for subdistrict from woongkir does not work with your current theme (in cart and checkout page).
In contrast, it works perfectly with the woocommerce storefront theme even though no plugins were deactivated…
Here is the plugin mentioned https://wordpress.org/plugins/woongkir/
Hi,
Please follow your ticket to get more information.
Regards
Almost 1 month working on your theme speed: installed premium optimization plugins, got Bunny.net CDN, even changed to a more powerful hosting plan and still SLOWWW. Sadly I’ll change theme, but I’ll give you a piece of advice: stop treating your customers as idiots by replying to their needs with that copy and paste answer and take actions. I won’t recommend your theme to my clients.
Hi,
I’m sorry for your bad experience with our theme.
However, we provide support via Ticksy, you can create ticket and we will be happy to help. In the comment section, we will only solve general issues and answer to customers who can not reach us via Ticksy.
I see that you’ve opened support requests, but none for the loading issue. You can open another one for this problem, we will be happy to help you optimize the theme.
You can also refer to this article for more information: https://minimog-wp.gitbook.io/minimog-ecommerce-wordpress-theme/update/optimize-theme
Regards.
Hi,
Bought your beautiful theme. Could you guide us how to import your WooCommerce products exactly like the demo? Right now all the images are imported but no products were created at all.
Also, how can we enable “Add to Cart” button while in homepage for smartphone users? Right now users have to click the product and go to the single product page to get to the Add to Cart button.
Thanks
Hello,
Please open a support request here https://thememove.ticksy.com/, then we will guide you how to do it.
Regards
Hi! Global theme customization from Theme Styling is not not being applied in any page. I made a ticket but they haven’t solved the problem yet. I have the latest version downloaded. Do you have any solution? Thanks!
Hello, your ticket was created out of our working hour so it’ll take a bit of time till we reach back to you. Jessica in our support team just made an update in the your ticket. You can check it now
Theme Customiser changes not applying to the website. I made ticket also. But i didnt get any solution so far.
Hi
We will check and response to you soon.
Please wait.
Regards
Thank you for the reply. Waiting for a quick response 
your theme is very nice, will it fit on my site? https://isbul.gen.tr/
Hi,
The theme based on WooCommerce plugin to build shop and product page.
If you like it, purchase now.
Regards
Hi thememovesupport
I’m facing some major issues with your theme. i already read your both articles https://www.wpbeginner.com/wordpress-performance-speed/ https://thememove.ticksy.com/article/14387/I’m using nestify premium cloud hosting 6GB ram 4 core CPU
My home page speed is good enough for 55+ mobile and 99+ desktop every other page is also fine but
On the shop/category page its takes 70+ seconds to load
if I load more products it takes 70 seconds to load products
/wp-admin/admin-ajax.php?product-page=3
this url take 50+ seconds to load
I contacted the server team also they said the server is capable of taking a load of sites heavier than this
Premium Hosting nestify (AWS cloud server) 6GB ram 4core WP Rocket premium installed (for cache and minification) Assets cleanup installed (to remove unused plugins to load) ewww image optimizer ( to optimize images) Database fully optimized
still not getting speed on the shop/category page
i can provide you with a video recording also 50+ seconds to load just one super bloated file admin-ajax.php
Just terrible tell me the solution here
Hello,
Please open a support request here https://thememove.ticksy.com/, then we will guide you check and fix the problem.
Thank you
Im not able to find import demo for fashion store. Please help
Hello,
Please refer to this article to know how to import demo for Minimog https://minimog-wp.gitbook.io/minimog-ecommerce-wordpress-theme/installation/how-to-install-demo
You’ll need to import the 60+ demos package, then choose to use demo for fashion store.
Regards.
I cant install 11 plugins that have come with package. The message is showing as follow-
Download failed. Forbidden
Plugin not activated. A higher version of Insight Core is needed for this theme. Please update the plugin.
Please help As soon as possible
Even after manual installation -
Thememove Addons For Elementor
This plugin is not working.
Also no premium plugins is activated for use.
Hello,
Premium plugins are not included in the theme, you’ll be charged when using the pro version.
For the plugins that are not working, please open a support request here https://thememove.ticksy.com/, then we will guide you check and fix the problem. Don’t forget to provide your site’s admin credentials for faster help.
Regards.
Hello, sorry for making you confused, but you won’t be charged when using the premium plugins that are included in the theme. All free. Please open a ticket request and let us help you activate those plugins.
