53 comments found.
Is there a way of removing the three menu stripes on mobile version. I have no menu running but still get the menu stripes. Tablet and desktop are fine. Thanks Clive
nav .navbar-inverse .navbar-toggle{
display: none;
}
Good day.
I’ve installed theme and imported demo content. The website looks fine like a demo. But when i try to edit pages or posts I have a problems with WPBakery Page Builder. https://www.dropbox.com/s/8v9s3ah2l4sqp57/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202020-02-08%2021.38.21.png Works posts don’t work too. So I can’t utilise your theme. The documentation is incorrect. It describes working with a Visual Composer, not with WPBakery Page Builder.Hi, I replied you in our support forum. Please check it.
Where is the access to the ‘Works’ pages that the portfolio images link to?
It is Custom Post t\Type so you can find in admin menu Works >> All items
Thank you!
Unfortunately, the purchase of extended support has ended up in the crashing our entire website.
Hi, Please check again your site, it is working. Thanks!
Yes it’s back up. That’s because we repaired the coding error you made to the site in your efforts.
The support dollars paid has turned out not to be worth it. Not a single issue has been resolved. Very disappointing.
A nice design but poor documentation and support. I purchased the ‘extended support.’ Very disappointing.
Hi, Please check your email. Note we only support in business day, you send email on weekend so we cant support you.
Thank you!
Thanks I have done so. Replying now
Hello! Help. With Chrome the navigation menu does not work. Chrome says the smothscroll.js file is no longer supported, “what’s your solution?”
urgent please!
Hi, The chrome seems doesn’t support smothscroll.js. We will update theme to solve this problem. Thank you!
When you solve this problem? because the clients visit the web site… Thank You
We will solve this problem in next week. Thank you!
Hi, We fixed the bug in latest theme version, Please download again theme and read changelog to update file. Thank you!
Hello, When I am installing Visual Composer below error is coming.
Could not copy file. js_composer/locale/js_composer-cs_CZ.po
Hi, Please surely you are using visual composer latest version.
I followed the steps to install the demo content but it didn’t happened , Please help
Hi, Please send to me your wordpress admin account. I will help you. Thank you so much!
done
Hi, Please check your email.
Visual Composer and Slider Revolution plugin send to me latest version 136598999@qq.com thank you
Hi, Please check your mail. Thank you so much!
could i make different page use different menu? mean one site use two one page.
Hi, Currently our theme supports 2 menu locations: One Menu and Primary menu. You can choose menu in config of Post/Page.
Do I still need to communicate to buy Visual Composer and Slider Revolution ? if i need buy again, i think the theme is nothing.
Hi, you don’t need buy Visual Composer and Slider Revolution plugin because it inclued in theme. Please follow install in the documentation exactly.
Thank you so much!
i see it need activate again
Hi, Please note you dont need to active license for visual composer, If you want install again visual composer latest version, I can send package for you.
We are getting a problem whenever we ad a new item to the menu the link on the item gets removed after saving. Kindly advise.
Hi, Please send your wordpress admin to my email: ovatheme@gmail.com. I will check help you.
Best regards,
Ovatheme
hi , it´s pretty hard to get the page run – try to install the demo for the video background etc. doesn’t work properly – any idea how i can get the demo content & install for the video background example you show on themeforest?
Hi, Please follow the documentation exactly or send to me your wordpress admin, I will help you update demo content and video background
Best regards,
Ovatheme
i did & waste a lot of time to try to get the page running – send me your email & i send you my wordpres admin & hope you can get the demo with the video background running 
Hi, Please send your wordpress admin + FTP to my email: ovatheme@gmail.com. I will help you import demo data.
Best regards,
Ovatheme
hi ,
did you get my email?
how will be now the plan? Do you login my wp account & try to fix it? If so you will see the message “video_background not found etc.
so – i think I solved the problem myself
Thanks
Hi TVDOCS, I’m sorry for your time. I saw you imported the demo content. Please rate again for me https://themeforest.net/user/ovatheme/reviews .
Best regards,
Ovatheme
Hi, I am having an issue changing the colour of the ‘icon hi-icon-effect’ it remains yellow and cannot change from the Style in the editor.
.hi-icon {
box-shadow: 0 0 0 3px #000000!important;
}
Thank you, is there a way to exclude some icons? This one only changes the outer ring on the icon?
.hi-icon:after {
background: #ec00ae!important;
}
Hi! Thanks for these, what you’re telling me to do is working fine. But there’s a icon showing that’s yellow. (If I refer to this in the code it changes all of the hi-icon’s not the specific yellow icon. This is the line I want to change; but I can’t find it in style.css
Below;
in hi-icon – box shadow was yellow in hi-icon after { – background: was yellow
}
.hi-icon {/* Effect – Color 1 */ color: #fff; box-shadow: 0 0 0 3px #8fc74a; -webkit-transition: color 0.3s; -moz-transition: color 0.3s; transition: color 0.3s; } .hi-icon:after { top: -2px; left: -2px; padding: 2px; z-index: -1; background: #8fc74a; -webkit-transition: -webkit-transform 0.2s, opacity 0.2s; -moz-transition: -moz-transform 0.2s, opacity 0.2s; transition: transform 0.2s, opacity 0.2s; -webkit-transform: scale(0.85); -moz-transform: scale(0.85); -ms-transform: scale(0.85); transform: scale(0.85);
If it helps the code I am referring to is in http://domainname.com/wp-content/themes/plusone/assets/css/iconhovereffect/component.css?ver=4.5.3
Please disregard fixed
I fixed it but it actually took some time to update…
You are welcome!
Hi, I buy your template yesterday, how I can add a target blank on social link ? Thank for your help !
Hi, Where do you want to add a target blank ? Can you send to me a screenshot ?
Best regards
Ovatheme
On the link of the six social circle button on bottom of your demo (facebook, twitter linkedin dribble youtube..) I take screenshoot later if you don’t know where is it. Thank you for you reply !
Hi, Please go to wp-content/plugins/plusone-common/shortcode/shortcode.php and edit
function social_icons($atts, $content = null) { ... }
like here: http://pho.to/AEzF4 Best regards,
Ovatheme
It works ! Thank you ! There is a date scheduled for the update of visual composer ?
Hi, You can contact me via email ovatheme@gmail.com. I will send you latets version plugin.
I send a e-mail today thank you
You are welcome. Please check your email.
I am having a really hard time Editing “Plus – One Page WordPress Theme” every time I create a button I can not align center. why it does not align in the center?
Hi, You can add ‘text-center’ class in Row setting or Column setting
Best regards, Ovatheme
Hi, i tried using “text-center” in row and column setting and no changes are being made. Also every time i edit the theme it freezes after each edit.
Hi, Please send to me wordpress admin. I will check help you.
Best regards
Ovatheme
I send it through themeforest Do you have an email.? can you send it please.?
Hi, Please check your email. I added class help you.
Best regards,
Ovatheme
Thanks for your help.
Visual Composer does not show content only backgrounds. Back end Editor Freeze up when saving changes.
Any solutions for that.
I appreciate your help. Thank You.
I really like this theme. I wish it will work properly.
Do you have a blog or a support forum for this theme? Where I can see what others are doing.?
Hi, Please check your email
Best regards,
Ovatheme
Do you have the XML files to import the demo content? I don’t think it works for me.
Hi, Please download theme then unzip,you will see xml file in demo-content folder. Also please surely you installed and actived plugins
Best regards,
Ovatheme
Thank you, worked perfectly. Great documentation also 
You are welcome!
I had an Old Brooklyn Theme that stopped working when I upgraded Wordpress No HD what does that exactly mean?
Hi Kingidea, I’m sorry, I don’t understand your mean. Can you describe more detail ?
Best regards,Ovatheme
Hi. I just bought this yesterday. I also installed it as well. But till now I think the theme is not showing up well as it should look. Also there was no error during the installation process. I think there might be some problem with the current file. Please let me know what should I do now.
Thank you.
Hi, Please send your wordpress admin to my email: ovatheme@gmail.com. I will check help you.
I just purchased however I also cant use the visual composer in page in the mode: classical mode and fronted editor. the icon in the left keep roling and never shows the visual composer drag and drop. Please advise
Hi, Please surely you are using version 1.7. If you are using old version please update to new version 1.7
i ended up having to purchase the license and it works, however I was wondering how to add the “services” area as it is on the demo.
Hi Kbro0929, Do you imported demo data ?
I did, however I had to delete the Visual Composer plug in and re-install the licensed version since I was having issues as stated originally
Hi, Please check again because when you delete Visual Composer, this isn’t affect to your data. However I think, it is easy to create service again. Do you need to a homepage xml file to import again ?
yes, I do need the xml file to import again. once imported is there anything else I would need to do?
so I still had the file and re imported however I still am having an issue with getting what is shown on the demo content. are you able to view?
ok sorry for so many responses. it looks like I am using version 1.6. how can I go about updating to 1.7?
Version 1.7 - Update visual composer to version 4.11.2 + Delete old visual composer plugin + Install new plugin (You will find js_composer.zip file in your-theme/framework/install_plugin/packages/ folder) - Update your-theme/style.css line 4You can send to me your wordpress admin. I will update help you.
Best regards,
Ovatheme
ok that would be great if I could send you the wordpress admin. Where should I send to? I’d rather not post here.
Hi, you can send to me form here: http://themeforest.net/user/ovatheme#contact
sent thanks!
Hi, I updated your theme to version 1.7 . Visual Composer is working.
Best regards,
Ovatheme
thank you, however how do I get the same services content as shown on the demo? Do I need to re download the xml file?
Hi, I imported homepage and menu for you. Please check again.
Best regards,
Ovatheme
Awesome! Thank you!
You are welcome!
Hello, Please, let me know if this template has RTL support? Thank you
Hi, Our theme doesn’t support RTL.
Thank you!