61 comments found.
Hi, I’d like to know if this theme supports Elementor. Thanks
Hi,
Thanks for your interest on our work, but unfortunately this theme is not compatible with Elementor, sorry.
Best Regards
Important Update: New Ownership & Theme Improvements Coming Soon!
We’re excited to announce that this account is now part of Boldway’s portfolio. We are committed to breathing new life into this account’s themes and support experience..
Over the next few days, we’ll be updating all WordPress themes to ensure they meet modern standards and function seamlessly with the latest WordPress versions.
We’re also aware that many comments and support requests were left unanswered by the previous author — we truly appreciate your patience and understanding as we work through this.
For all new support inquiries, please visit our dedicated support platform: https://boldway.ticksy.com
Thank you for being part of this transition — we’re looking forward to building something better, together.
— The Boldway Team
Trying to sign up for your support system but an email verification is never sent, after several attempts. Theme does not work with newer versions of WP. Demos do not install properly, and manual installation does not yield a usable product.
Hi micyo10,
Sorry for the inconvenience, we just sent you and email about this and we also manually verify your account on the support forum so you should be able to post your questions there.
Again, sorry for the inconvenience and best regards
Any update soon? Thank you.
Hi MoD23,
We plan on updating the required plugins in the near future.
Best regards
Hi, thanks for this beautiful theme. I wonder how I can change the look and positioning of the menu for mobile phones. The positioning in my case is not quite right but I can’t find where to change that. Thanks for your help – best regards!
Hi jewlz2008,
Contact our dedicated support team in https://upperthemes.com/support/ and they will be more than happy to help you with it!
Best regards
Thanks for your reply. I tried to register but I didn`t receive the confirmation email so there’s no way to log in to your support site. What can I do?
Send us an email to hello@upperthemes.com with your purchase code and we’ll help you via email.
Hi, I am interested in your theme, one of requirements of our client is when he searches from search bar only products should appear and not the whole website should be searched. Is it possible?
Hi,
Many thanks for your interest on our work.
Currently the theme don’t have that feature, you can choose between posts and pages or all, but not only products, but we can add it for you. After you purchase the theme, post your question on our support website and we will add it for you.
Best Regards, Upper Team
i know my support has expired, so you probably wont answer this, but why is “skudo_demo_installer.php” being detected as a php.isset.post.post.fopen.post exploit by my hosting provider?
Hi DanSaxton, Try installing Wordfence plugin and scan for potential issues, there’s been an increased amount of attacks to WP sites, the plugin helps preventing them. Hope it helps! Best regards
Hi. I am having some trouble with the video header on my homepage. I have tried to register for your support portal, but it never sends me the email confirmation. I have tried several times. Please let me know how I can get support. Thanks.
Hi,
Many thanks for your purchase, truly appreciated!
Send us a email to help@upperthemes.com with the email you used to register on our website, we will take a look at your account.
Best Regards
hi, i use an elment version theme. i would like to suggest you that there are problems with revolution slider Version: 6.2.2. On mobile click/tap on button doesn’t work, i tested this with real and virtual devices. I tried with others themes with same results, buttons on mobile don’t work. Please contact revoluton slider developers. i installed revolution slider 6.1 and all works correctly.
Ok thanks for pointing that to us, we will inform the plugin authors. Best Regards
Hello I downloaded Skudo from Envato Element and I know there is no support. FYI I just noticed an error with WP 5.3, impossible to add a media : “Notice: add_submenu_page was called incorrectly. The seventh parameter passed to add_submenu_page() should be an integer representing menu position. Please see Debugging in WordPress for more information. (This message was added in version 5.3.0.) in /app/wp-includes/functions.php on line 4903”. Thanks !
Hi,
We fixed that issue already on previous updates. Please make sure you are running the latest version of the theme and plugins.
Best Regards
You’re right ! I downloaded the last version and it is OK. Thanks a lot !
Hello! How I can add new custom Google font? It’s says “You can select one of the fonts that the theme goes with or you can add google fonts (Style Options > Fonts).” but there is no such option in your theme
Hi,
To add google fonts, go to your wp dashboard -> menu wordpress -> Ultimate -> Google Fonts and add your fonts. Then you just need to choose them on the admin panels.
Best Regards
Hello, I am having an issue with Cube portfolio. I’ve tried adding “Add Project Items” but it’s not working and this is console error:
Uncaught TypeError: Cannot read property ‘homePATH’ of undefined at importProjects (main.min-1.13.2.js?ver=3.8.0:38836)
I see the instructions for support and I registered but never got verification email. I tried resending to – nothing. It’s not in spam either. What is the next step?
Thank you.
Hi,
Please check if you have the latest versions of the theme and plugins installed. If yes and the issue persist send us an email to hello@upperthemes.com with the email you used to register on our support site for that we can verify your account.
Best Regards
Yes, theme and plugins are up to date. I send the email. Thank you.
Hi, your email has been verified, you can now post your questions on the support site. Best Regards
updating the theme through the updater plugin seems to cause a problem with the admin user account and doesn’t allow access to update the plugins after the theme update has been done.
once again, after a fresh install i’m getting “null” on the ihover boxes in the ‘elements’ page of the corporate demo
Hi,
We cannot replicated that issue on our end, but you can easily update the plugins by installing this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ then download All files & Documentation from themeforest, and upload the new versions of the plugins that are inside the folder Plugins.
In relation to the “null” error, that’s missing images, that may be pointing to our old server yet. You just need to replace that missing images with yours. But we will made new clean demo files and update the theme.
Best Regards
just did another update using the easy-theme-and-plugin-upgrades plugin and once again, the same problem – not admin access “sorry, you are not allowed to access this page” – when trying to update plugins!!!! Very annoyed.
please delete this repeat post
Our tema already answered your posts on the support site. Best Regards
yes, you bacially said that i now have to use FTP to update all my plugins using a zip file…not the fix i was looking for – my suggestion to anyone thinking of using this theme is….DON’T….
We provide different ways to update plugins, all of them work on our servers and on other buyers. If they don’t work on your server, you can ask your hosting provider what’s the problem or update through FTP. Not sure what you expect more from us, every problem or request you ask, we provided. If you are not happy with the theme and support, you can ask for refund here. Best Regards
Well I’ve spent 2 hours talking to my hosting provider (Bluehost btw) and they say it’s the theme causing the problem. We tested by loading another theme and then trying to update a plugin – which worked without issue. We re-activated your Skudo theme and once again “Sorry, you are not allowed to access this page.” comes up when trying to update Cube Portfolio plugin (one of the plugins that comes with your theme i believe?). Any further thoughts?
Hi, since your support is expired, you cannot post questions on our support site but send us an email to help@upperthemes.com with your website link and wordpress login details, for that we can take a look. Best Regards
Hi why info box “resizes” the icons??? It worked ok but today I have this problem (did not touch the site) as you can see here: http://www.superthailandia.com/ thanks for helping
Hi clacla63,
All support requests for our themes are conducted through the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you.
Best regards
Hello, I have recently downloaded Skudo from Envato Elements which I pay monthly and I would like to know If I have access to your support.
Hi,
Downloads from Envato Elements donʼt have support included, as you can see on the theme description (https://upperthemes.com/wp-content/uploads/2019/04/envato-elements-1.png). If you want to receive support, you will need to purchase the theme on themeforest.
Best Regards
Okay. So how can I remove the subscribe to newsletter section from Skudo Agency Landing? I searched for it in the documentation and I didn’t find.
Search on Skudo Options -> Newsletter -> Display Newsletter on Footer. Best Regards
I’m not getting any confirmation email(s) when trying to register in the support section. I also received an error when trying to fill out your general contact form. How can I get in touch to ask questions about the theme purchase I just made yesterday?
Hi, we just answered your email, please try login now on our support site. Best Regards
I’m using the Skudo Child theme on my WP website – what’s the best way of sorting Google Analytics – Will it have to be via a plugin? i can’t fin anywhere else to put it in the theme?
Hi,
Yes you need to install a plugin to add your google analytics code.
Best Regards
i have the problem with theme. if i want edit the theme option i have this error: “Not Acceptable An appropriate representation of the requested resource /wp-admin/themes.php could not be found on this server.
Additionally, a 406 Not Acceptable error was encountered while trying to use an ErrorDocument to handle the request.”
ps: the support don’t work
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you ;)
If you are experience issues on the support, please send us a email to help@upperthemes.com with the email you used to register on the site, for that we can take a look.
Best regards
Today i have open the ticket. I have Import Via One Click and manually but the theme option don’t work. the demo is “Minimal”
We answered your post on the support site, please check it. Best Regards
Hi there, where does one insert the secondary title? I see it in the custom fields section but everytime i save it, it reverts back to the demo title, please can you advise. Thanks.
Hi,
Please note that downloads from Envato Elements donʼt have support included (https://upperthemes.com/wp-content/uploads/2019/04/envato-elements-1.png). You will need to find the answer for your question on the theme documentation, theme options or google search.
If you want to receive support, you will need to purchase the theme on themeforest. If you already have a valid purchase code, please post your question here https://upperthemes.com/support/
Best Regards
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