85 comments found.
All your template demos are giving a “Error establishing a database connection” cannot view your demos.
You have not bought my theme yet. You need to buy it before using the theme.
The server should be OK now
P/S: pls do not submit new posts. Just reply under one post and we will reply to you. Thanks
I reviewed your About Us page and sidebar, and they seem underdeveloped compared to the rest of the site. The homepage demos are well-executed, but the About Us and sidebar sections lack the same level of effort and design polish.
Hi
Please send me a private message
Thanks!
I have opened a ticket 23 hours ago, and none responded yet. I need a fix for this problem ASAP. You stated that response is within 24 hours on working day. Please respond!
Hi,
Could you send me an email to kutethemes@gmail.com pls?
The hosting provider is maintaining the server. It can take a couple of days. Thanks!
I did yesterday. Now it seems like it is fixed. The content is now displayed correctly. It was duplicated when you scroll down. I was cleaning the cache, refreshing browser, trying to change the slider and it was the same. Now it is ok.
We always try to help every customer within our ability, technical problems or time zone differences can also hinder the support process. Hope you can understand and sympathize with that. Regards!
No I don`t, but I understand that you have to say that.
Do you need any other help?
No, in this moment no, thank you.
I did not find Tiktok icon, how to add it for social in header?
I found it, I just load Font Awesome 5
How TO UPDATE THE THEME ????
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Thanks!
How do We update WP bakery ?
as This is ended from your site… And in November 28, the php 8 will come and the we are fucked 
From WP bakery site:
1.3 I bought theme with WPBakery Page Builder and want to update
If you got WPBakery Page Builder (formerly Visual Composer) by purchasing WordPress theme this does not grant you with a direct license for WPBakery Page Builder.
In such case updates and support is managed by your WP theme author.
how do we activate ?
Hi,
You can update the theme and use the Elementor builder. Pls check the documentation here: https://turan.kutethemes.net/documentation/docs/
Thanks!
There is a database error on your Turan demo for Woo/WP
Hi,
I am moving the demo to a new server. It should be OK today, then pls re-check it. Many thanks!
Hi, there was an error on the site, how can I fix it? Ошибка с типом E_COMPILE_ERROR возникла на строке 339 файла /home/p/platfooz/ambovalency.ru/public_html/wp-content/plugins/ovic-vc-addon/includes/shortcode.php. Сообщение об ошибке: Array and string offset access syntax with curly braces is no longer supported
Hi
Pls submit a ticket. Thanks
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Great theme and loved it for a while. We are however having lots of problems since WordPress and various updates have come in. Everything is up to date but half the time the product pages do not work and we’re getting server errors when activating plugins. Please help.
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
P/S: I have re-done the theme with a updated framework. You should update your site with the latest version of the theme. Thank you!
Theme Documentation is lacking. I can’t figure out how to change anything. I’m assuming I have to use the WPBakery plugin, but I need to buy a separate license for that plugin too?
You do not have to buy separated license of WPBakery plugin because our theme is always up to date it. What you have to do is: download and use our newest theme package
You can send me a screenshot of the backend where it tells me how to change the colors according to my screenshot
https://prnt.sc/uorkdnAfter buying the theme, my supporter team will guide for you. It is simple
I bought the topic and I made the query through its internal system and I also did not get a response
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
get the following error
Deprecated: get_woocommerce_term_meta is deprecated since version 3.6! Use get_term_meta instead. in
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hello, license is multi or single domain?
Hi,
A single license is for single domain. You can buy an extended license. It is for multi-domains. Thanks
Hi, can I please see the demo? Your link is broken. Does this come with documentation? How is the support handled? When is your next update for this theme? Does it work with the latest Woocommerce plugin? Thank you.
Hi,
It should be OK now. Pls re-check. Thanks!
Hello, is this theme elementor ready?
Hi,
We will update it soon
Hello Kutethemes, I added the square payment gateway to my site. The square form seem to not be working with Turan but if I change the theme to twenty nineteen the form works. I disable all of the plugins but no luck. What can be causing the conflict with the payment form?
Dear Jack-Jumper, Please send us an email to tf.kutethemes@gmail.com, our supporter is ready to help you now. Thanks
Hello, are there any hidden costs? Do I need any additional paid plugins to make my store look like the demo version after purchasing this theme? Best Regards
Hi,
We bought the extended licenses for plugins. So you only need to update them by updating our theme.
Hi, I’m having an issue with the theme. Tried to create a support ticket using your support website but I’m getting an error when forced to add my domain to the ticket. It’s saying “Not connect to server envato. Please check back. Thank you”. Why do I have to enter the domain just to get support, and more importantly if your support system is not working, how on earth are people meant to contact you guys?
Pls send us an email to tf.kutethemes@gmail.com. Thanks
Pls send us an email to tf.kutethemes@gmail.com. Thanks
Sent
I have to warn future users of this theme. Kutethemes removed their theme Supermarket from Themeforest where I purchased it and now they want me to buy new licence on their homepage to get updates! That’s not the way! Might happen to your theme also …
Hi .. writing here as your theme Supermarket is removed. I also wrote you an email but without answer. As you still offer Supermarket theme on your site – how can i get updated version since old one is not running on PHP 7.2 anymore 
Thank you
Hi,
I have replied to you via email. Thanks!
I have tried you support site… however, my purchase code is not allowing me to enter. Keeps saying something about item key.
Please send us an email to our email: tf.kutethemes@gmail.com. We will support for you. Thanks!
sent
I have an issue where the logo appears in the header of the homepage but not on any of the other page. I’ve tried creating a support ticket, but when I add my purchase code I get a ‘Illegal string offset ‘item_id’’ error and when I try to add my domain to the support ticket i get a ‘Not connect to server envato. Please check back. Thank you.’ error. Please can you look at this asap as the site is now live.
Please send us an email to our email: tf.kutethemes@gmail.com. We will support for you. Thanks!
