Hello there! We are Vergo
Each theme comes with it’s own extensive documentation, complete with screenshots and video tutorials1. Many support related questions can be answered simply by reading the documentation and watching the video tutorials. So, please take the time to read through the documentation included in the theme zip package.
We’re based in Europe and we offer support on business days from 09:00 to 18:00 CET (GMT+1). Depending on time differences please allow up to ~18 hours for us to get back to you.
All the requests submitted on weekends will be handled on Monday.
Support for our items includes:
Responding to questions or problems regarding the theme and its features
Fixing bugs and reported issues in a fresh theme install
Providing updates to ensure compatibility with new WordPress versions
Help working with the theme, in case it’s not covered in the documentation
Item support does not include:
Customization and installation services
Support for third party software and plug-ins
Adding new functionality to theme
Fixing errors which may occur after theme customization
“Learning WordPress” – general, core related, support and how to’s (please, use wordpress.org forums for that)
Where to find documentation
From http://themeforest.net/downloads download ‘All files & Documentation’ .zip file.
Documentation folder is in this (downloaded) zip file. Unzip ‘documentation’ folder and open index.html (double click)
Video tutorials (if are included) are embedded in the documentation file.
Before asking questions within the profile page, please be sure that you have read the file documentation which came packaged with your download.
Please remember you have purchased a “theme” and not freelancer/web developer service.
Where Can You Get Support
Support for our clients is provided only through contact form on this very page in right sidebar. – - – >
We do our best to answer all support requests daily during the business week. Here are some tips to get the most efficient and timely support:
- Make sure and check theme’s documentation.
- Provide descriptive and relevant information.
- Provide a link to your site.
- Make sure question is theme-specific.
- Please keep in mind that we cannot provide customization and support for 3rd party plugins
- Don’t abuse support and don’t take advantage of our speedy response times.
Where to find theme customization services?
You can check the WordPress theme section of Envato Studio: http://studio.envato.com/explore/wordpress . There’s plenty of quality freelancers offering their installation and customization services.
1 video tutorials are available only for themes with page builder