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Support Policy

Support requests are being processed on business days in the order they were received in UTC+2 Time Zone, Europe. Please note, than your time zone may differ. Response time (up to) 2 business days, but usually faster as possible.​

We accept support requests only via our online Customer Care Service: http://wplab.ticksy.com/. Requests, received via ThemeForest comments and personal messages, email, etc. can not be processed.

Important!

Please be polite. You can be banned in our support service if you demand anything from us in a crude form. Forever.

Support service includes fixing bugs and products updates, we do not provide free or paid installation and customization services. Questions like “how to learn CSS” / “how to modify my theme” can not be processed since this is out scope of support service, please consider to hire a freelancer instead.

We do not offer refunds if you can’t run theme on your super cool cheap $1/y hosting or if you think that we should create a website / modify this theme with your requirements for your client just because you purchased a license.

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