ZoomIt - Building the Web
SupportWe think that support is important and we want to stay close to the customer. For better management and organizing we setup a support forum, which is here. Support is done exclusively by the support staff, on that forum. Some support guidelines:
- All support enquires should be replied within three business days.
- Support is done exclusively in English.
- Support can only be provided for unmodified files.
- Support is only done for bugs / functionality issues of the file. We are not responsible for conflicts with bugged themes or plugins.
- We do not offer customizations as support. Our rate for customization is 40US$ / hour .
- We prefer a link for front end problems. If it’s a back end problem, we will generally provide means for sending us admin access. Do not worry, thousands of clients offered us backend access for fixing / seeing the problem on their site and we have not messed anything up.
- We do not give refunds, please contact Envato directly for that.
- We live in GMT +2.
- For freelance work, it’s best to contact me via Personal Message – form on the right.
- For prepurchase questions – it’s best to post comment in the Item Discussion page.