392 comments found.
I have a strange problem.. Our website is almost done, and when I try to share out main page on social network(facebook) featured image don’t appear. I try several solution, like SEO Yoast plugin, Thumbnail fixer for fb, and easy fb share thumb. and nothing happening. Can you give me some advice..Tnx
Hello, first of all apologize for delay. A few days ago our support developer had a car accident which wounded pretty bad. This is why we couldn’t responded support requests. I’m looking for a solution to set things back on track. Hope you understand 
We’re planning to be back in a week.
it’s ok, Hope that everything will be fine soon/.
Hi I’m waiting for a response on a ticket since 5 days ago, can someone please help: ticket #497521 – thank you.
Hello, first of all apologize for this matter. A few days ago our support developer had a car accident which wounded pretty bad. This is why we couldn’t responded support requests. I’m looking for a solution to set things back on track. Hope you understand
thank you for your response, although that is awful to hear. I wish your friend a speedy recovery. Please let me know estimated response time for my ticket, so I know what to expect. Thank You.
Hello, deeply appreciate your understanding. His leg looks like robocop right now. I expect him to start to take care next week. Best Regards
hi there,,,, any update on when the tickets will be responded to?
I really need some sort of response.. this has been delayed almost 2 weeks for my client, Thank you.
still no response!!! we need to launch our site and seriously waiting 2 weeks now on very minor issues we need feedback on please
Hi, there! I’ve just downloaded the Rosie theme and I have a couple of questions:
After installing, a message from the Worpress panel board says: “This theme requires the following plugins: Rosie Essentials and Visual Content Composer” So, I have to buy the Visual Composer Plugin? And, where I can find the Rosie Essentials plugin to install?
I installed the theme from rosie.zip file. But there is another zip file named rosie-child.zip. What is that zip for?
I am having trouble with my installation after update. Waiting for you guys to reply on my ticket.
Hello,
All the tickets are responded already, please respond back to ticket if necessary.
Regards.
I have been waiting for a reply on my ticket now for some time. Please take a look at it 
Hello, first of all apologize for this matter. A few days ago our support developer had a car accident which wounded pretty bad. This is why we couldn’t responded support requests. I’m looking for a solution to set things back on track. Hope you understand
I am sorry to hear that. Do you know when you will be able to respond support requests again. Since my admin pane and one of my pages are not working its something i need to get fixed asap. I am loosing customers as we speak :/
I’ll be taking care of you by next week. Deeply apologize for this unexpected issue.
Hello again sir. I am sorry that I have to ask you again, but will you have time to look at my problem this week?
Any updates on the situation?
Hi, great theme. Is it compatible with WordPress 4.2.3?
Hello, please check out theme profile page. All features has been listed.: ) Regards
Thank you, I can read) After purchasing I installed dummy content, everything went good, except Essential Grid. That`s why I`m asking about compatibility with WP. Should I open ticket for personal support?
Sure thing, please do!
Hi again, I opened ticket couples days ago #494785, could you please check it`s status? Problem with dummy data import (Essential grid) – ajax error. It is not possible to increase the limit of max_execution_time by my host (as you recommended), maybe you have a different decision how to fix this issue?
Hello,
Responded your ticket already, we will try to import dummy data of essentials grid part by part when you grant us access to your wp-admin panel, please respond to ticket.
Kind regards.
Thanks
I may be totally not seeing the option, but in the portfolio item, where can i upload the multiple images for gallery view? I only see featured image uploaded, and thats it. Am i missing something?
Hello you need to add gallery using regular wp media library panel. That’ll do. Regards
perfect thank you!
You’re welcome
Hello, I searched the comments and saw a feature request for local one page scrolling from the main menu from about 10 months back. Is there a time frame for when this feature will be implemented or can anyone suggest a plugin that will give me this functionality? Thanks
Hello,
This functionality must be already added for the latest version of the theme. Please check.
For further help http://freevision.ticksy.com
Regards.
Hi, Again me… html 5 video doesn’t work (revslider) with safari and chrome, but when i put the url video on chrome, the video works. The problem is only with revslider or your theme.. i don’t know
Hello, thanks for contacting us. You may find proper instructions for revslider in plugin documentation. Please make sure you’re providing required video formats. Regards
Actually, the plugin works with an other theme but not with your theme (only html 5 video on safari and chrome). I tested on other theme….
Other question, how can i add a menu on the post page or protfolio single page ?
Hello, do you see self-hosted video on 3rd slide? http://rosie.freevision.me/sample-page/rosie5/
- Where do you wanna add menu on page?
Thank you.
i’m gonna sand u an email…
Hi,
Again me…
every portfolio url goes to error 404 page. Have i forgotten something ?
thank you
Hello, please open a ticket for us and be more specific with your case. Regards
hi, nice theme.
I use your FullPage layout. I have two problems with this layout: - I’ve activated your option to align the content vertically. The socuis’s content is always at the top of the page. - As the content is aligned across the width and not in the container
Do you have a solution or have I missed an option in your theme?
Thank you a lot.
ok i found a solution.
Last question, how can i insert a porfolio in a page ?
ok i found !!
Hi, You online example theme has the same problem as posted here http://recordit.co/A8IDcc8SLJ Is this fixed? If it is, can you please update your online examples so we can evaluate them properly on mobile?
Thanks
Hello,
Thank you for reporting, our script file rolled back somehow, fixed now. And you can fix this issue on your site by updating your theme to latest version.
And, did you get your theme by another username? I am not seeing purchased badge on your message
Regards.
As I said, I’m still evaluating it 
Let me ask you another question, do you have plans to optimize the theme?
It’s a beautiful theme but the Google PageSpeed score is pretty low for both mobile and desktop as you can see here: (https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Frosie.freevision.me%2F&tab=desktop)
Hello,
As you know there are many reasons affecting the page speed, like;
- Current server status - Not using CDN for content files - None optimized images - Using too many plugins (all of them are dropping many resource files not related to used on the page or not) - Using server side compression (currently active on our server but no recognized by some speed checkers)
Kind regards.
Hi, I’m having a problem with my theme. Most of my clients come from mobile devices and they can’t use buttons that are on the bottom of the screen. Is they scroll the page to end the page jumps back again. This is also happening on the original theme (here rosie.freevision.me for example) so it’s a problem in the theme. Can you please fix this or give me some custom script to fix it. This is urgent. Thanks Here is the demostration: http://recordit.co/A8IDcc8SLJ
Hello,
As I responded on your ticket too, please make sure you are using later version of ROSIE theme.
Kind regards.
Hello, Im still waiting on a real response, my theme is not working on multiply clean installs. #467704
Hello,
We are giving real responses to your tickets daily.
Regards.
Thanks for your response on the ticket, everything is working now.
You’re welcome!
Hello, can you respond to my ticket please. #467704 Im getting PHP errors on a clean install. Thanks in advance,
Hello,
Sorry, took weekend off. All tickets are responded already.
Kind regards.
Hi Freevision.
I see you have updated Enjooy but this is now removed from themeforest? I need to update asap so wondered if there is a problem?
thanks
Oh and sorry for posting here, I have Rosie too and so thought to message via this as I cant log in to the support at the moment
Hello,
Not removed, just temporary, files were messed up while updating multiple updates at a time, will be available back in few hours.
Kind regards.
Can you please check out my support tickets? 456959 and 456954.
All the tickets are responded already.
Kind regards.
I bought the theme I like very much Could you help me? When I add any content to the page, this aligns to the left Is not centered the page Thanks
Hello, thanks for purchasing. Appreciate that. Please be more specific regarding your case. Share a screenshot if possible. Regards
Hello, please open a ticket and share your admin credentials lemme check things in place. Regards
Hi is the mega menu and side menu includes?
Thanks!
Hello, thanks for contacting us. Once buy you get all what you see on our demo site. Mega menu and side menu built-in feature with rosie. Feel free to ask further questions. Regards
Thanks!! now im tryng to config an awesome mega menu (Very happy with this theme)
Hello, glad you are happy with our theme. Regards
Where in the template files are footer couloumn widgets registered to the theme?
I added a fourth colomn but cant find where to register it to the widgets so that i can use it.
Regards,
SOLVED:
Edited
/functions/sidebars.php
&
/include/footer-bars.php
Hello,
I love the theme! I’ve been using it for a while and it works great. I have a question.
How do I remove the text below from post pages?
“Allowed HTML tags: <abbr title=””> <acronym title=””>
<del datetime=""> <em> <i> <q cite=""> <strike> <strong>
By submitting a comment you grant Rosie a perpetual license to reproduce your words and name/web site in attribution. Inappropriate and irrelevant comments will be removed at an admin’s discretion. Your email is used for verification purposes only, it will never be shared. "
thank you
</strong></i></em></del>
Hello,
comments.php and look for;
<p>'. __('Allowed HTML tags:', 'vp_textdomain') . allowed_tags() .'</p>
and remove it, don’t forget to take a backup of the file before processing.
Kind regards.
