526 comments found.
I’ve answered. Please confirm. (Private Ticket # 479452)
Check in hosting four foreign IP allowed. FTP connection available. Sorry ask one more ticket( Private Ticket #479452 ) confirmation.
Hello!
Is it possible to display author’s name in portfolio single view?
Thanks.
Hello, thanks for contacting us. It can be added manually. With a few modifications it can be also automatically. Regards
Could you, please, help me with these modifications?
Thank you.
Please Checking Once More ( Private Ticket #479452 )
ticket #479452 Add a very important issue(Error)
SMARTPHONE SCREEN -> Portfolio Template Box Bottom Links -> Link arrow looks(Good)
SMARTPAD SCREEN -> Portfolio Template Box Bottom Links -> Arrow invisible, but link functionality is alive(Not Good)
I want the link arrow to appear in the SMARTPAD SCREEN
I want to Modify files (.css, .js Attached Files)
ps. The issue Image was attachedticket( #479452)
Hello,
We are responding waiting tickets one by one, no worries, we are in charge even for weekend 
Regards
Hi, Is there a template of your corporate page include in the theme ?
Hi, sure thing, in case you have imported dummy data you’ll have all demonstrated pages / layouts. Regards
Hello. tell me please, if social network vk.com (popular in russia) is supported by contrast theme? if no, would i be able to add it (social links + share buttons)? thanks.
Hello,
No, but we can add this regional popular network to the list, just submit a ticket on http://freevision.ticksy.com after purchase.
Kind regards.
tell me please about vertical mansory gallery. in live preview all 17 styles of gallery crops some of images. is there any way to build mansory gallery of images without crop? (all thumbs should be like original image -without croping)
Hello,
Yes, by changing only one parameter that possible, please submit a ticket on https://freevision.ticksy.com/
Regards.
hi there, I like the theme and I am thinking to buy it. I have a question, is there an option to disable post icon that is showing the post type (regular, image, gallery atc.)? I am asking because I had negative experience with RTL website with those type of icons. The problem was that the icon overlayed on the first letters of the post titles in RTL.
Hello, thanks for contacting us. Just to make sure if you’re asking icons on horizontal grid? Regards
How to turn off mobile view? (css how to modify ) iam crazy
Hello, please open a ticket for this matter. Regards
Android phone > touch the screen -> Go top event occurred -->
How to kill this event ?
Android phone -> touch the screen -> Go top event occurred -> How to kill this event ?
ex) Spyderprint page -> In the middle of the bottom -> Empty section -> touch the screen Go top event occurred -> How to kill this event ?(Android phone)
Hello,
Please submit a ticket on http://freevision.ticksy.com and share a screenshot or a video to express your issue, right now I am not clear about your issue/question at all.
Regards.
Hi I sent a Ticket # 475647 to your support, I could be answered kindly ?. Thanks to the availability. Regards
Sure, all responded already. We have been busy with preparing updates for last few days.
Regards.
Hi I have given you another answer due days ago, Can I Have feedback? thanks
All responded already, kind regards.
Hello,
Please submit a ticket on http://freevision.ticksy.com and let me access to your wp-admin panel.
Kind regards.
Ok, I have to keep trying new things as I await answers to previous comments and questions. Here’s a new one. I created a testing site, upload your dummy data, imported a single image of a car “mercedes benz” and used the “create bulk post” to add it to your “image gallery”, it appears correctly on my desktop and mobile device, but when the image is clicked it does not open inside a lightbox like the others. The file is 1MB could that be the reason?
You can view it athttp://test-v02.automotivexposure.com/ , then click category and select “all cars” . Any suggestions?
Got it, if you had ticket and asked for wp-admin panel access, please add FTP access too. And don’t forget to mention about this issue.
Regards.
As stated, this is a new question – and unrelated to my ticket. But it is in the same server, just a test site in a different folder.
Sorry, I mean I have an immediate solution for that, if you let me access to your site, I will apply immediately.
great, I have provide access on the ticket – I am anxiously awaiting a solutions. its ticket #465442. Thanks in advance!
Thank you, tickets will be processed as daily, as soon as possible.
Got your new zipped script file, but it didn’t resolve it – since you sent me all the “script” files, I can’t tell which ones were updated. Any chance you can look into this today, as I have to present to client this afternoon?
Hello,
You can replace whole scripts folder or;
scripts/contrast.js scripts/megafolio/megafolio-init.js
Kind regards.
I did replace the whole scripts folder and as I said it didn’t work. Look at my site http://test-v02.automotivexposure.com/, when you click the “Load More”, the next batch of images don’t open in lightbox, but the original batch does. I really need your help today on this as I am already behind schedule and this is the biggest issue on the site.
Just noticed that the path for “megafolio-init.js” is as follows: scripts/magafolio/js/megafolio-init.js” its different from the path you provide above, could that be an issue?
I also noticed the following on line 154 of “magafolio-init.js”
//load more blog entries jQuery(”.load_more_blog”).click(function(e) {
its’ calling “blog” rather than “gallery”? another possible issue, perhaps?
nevermind that line 154, I changed it to gallery and it only caused it to stall. Please help!
Can you supply FTP credentials too on ticket please?
I did, are you working on it now?
I’ve responded your ticket already yesterday.
Regards.
I have made an update to that response yesterday – have you read it?
I haven’t heard from anyone for a day and half now – I will have to try to get this done on my own – it would be nice to be notified that you won’t be working on anything for two days.
Responded.
It’s been 3 days since you last wrote, can you provide any progress? or when you think this will be completed?
PLEASE Help!! I think there may be something wrong with JSON,it shows that it wants to display ; see line 449 of “contrast.js” but the description does not show up on the second set of loaded images (only the initial set).
Is anyone working today? you advised on the ticket that you were working on it on Thursday July 2nd and today is Monday July 6th – and I have not heard anything.
PLEASE Help!! I think there may be something wrong with JSON,it shows that it wants to display ; see line 449 of “contrast.js” but the description does not show up on the second set of loaded images (only the initial set).
Is anyone working today? you advised on the ticket that you were working on it on Thursday July 2nd and today is Monday July 6th – and I have not heard anything.
PLEASE Help!! I think there may be something wrong with JSON,it shows that it wants to display ; see line 449 of “contrast.js” but the description does not show up on the second set of loaded images (only the initial set).
Is anyone working today? you advised on the ticket that you were working on it on Thursday July 2nd and today is Monday July 6th – and I have not heard anything.
All set, please check again.
http://freevision.ticksy.comYES!!!! – you did it, you must tell me which file you adjusted and what line, please. I have been trying so hard to find the solution.
Hello,
include/loop-ajax-gallery-megafolio.php style.css scripts/megafolio/megafolio-init.js
you can re-pack your theme from your demo server to use on production server, download “contrast” folder from wp-content folder, and upload to new location.
Kind regards.
“Load More Posts” Doesn’t work, I am using template “Image Gallery: Categorized Gallery” with Grid layout Basic #13, when I click the button, nothing more appears and I have 90 image, they only show up when I change the load from 30 to 90, any suggestions?
Hello,
Can you please submit a ticket on http://freevision.ticksy.com and let me see it in place please? There might be server side issues that occurs on AJAX calls.
Kind regards.
Actually I have submitted a ticket yesterday #46544, now that the same page http://test-contrast.automotivexposure.com/ doesn’t even show up on a mobile device unless its in landscape and even then it jumps around.
I purchase your theme because it was the only one that was able to go to the Media Library and able to create bulk “image gallery” posts. I wish it could create bulk “portfolio” pages, but no one has that. The only gallery you have the uses your proprietary “image gallery” on a page is the “Image Gallery: Categorized Gallery” , you see I need to show both Title and description. While I only have 90 images on this test site, I am preparing for thousands, maybe millions of images to come in from photographers, my client has 2.2 million followers on instagram. Is there another gallery template that uses “image gallery” posts?
Hello,
If you like to add other existing data on to your images, we can guide you how.
Regards.
The current metadata of Title and description is sufficient, again is there another gallery template that uses your “image gallery” images and displays the metadata?
Only “Image Gallery : Categorized Gallery” , but one of the existing page templates could be duplicated and converted to read from Image Gallery posts.
really, can you explain how?
Sure I can, but duplication is not that easy. Since you asked me if that possible, I thought you have some PHP knowledge to modify existing files.
If you can express your requirements a bit more on tickets, maybe we can find a better way to get it done. Pointing requirements on screenshots helps a lot.
Regards.
Ok – I’ll do that later, right now my priority is to have the “Load More Posts” the second batch of loaded images when click doesn’t open in fancybox lightbox. That is super important to me to get it fixed today.
OK, as I previously shared I need FTP access in order.
I have provided and shared the FTP access last week on ticket ##46544, was there a problem getting in?
Nope, I am already in. You know, there are many tickets and we can’t keep track of them in our mind every time
Regards.
Ok thank you – the lightbox is appearing for the next batch after “Load More Posts” is click, but the “description” is not missing from that second batch. Note the description does appear in the first batch of images
Responded, I will write more once I am done completely.
hi, i configured a footer wiget but i didn’t see anithing appearing on the website footer can you help me
Hello,
Sure, currently I am checking tickets, please submit a ticket on http://freevision.ticksy.com and share more details, so I can take a look in place.
Regards.
i can’t open a ticket i don’t have the theme serial i wrote you a bout that
Hello,
Without further details and “purchased” badge with your message here, we can’t help you any further. Please submit a ticket or write on market from the account that you bough your theme.
Regards.
! Amazing !
could not figure out how to open iframes in lightbox (fancybox has such feature) from thumbs, images, slides – would You be so kind to clue me the syntax?
Hello, thanks for purchasing. Appreciate that. You can set your URL as below
<a href="myhtml.html" class="fancybox-media">my link</a>
You can open a ticket for further requests. Regards
class=”fancybox-media” as well as class=”fancybox-iframe” do not works, also
i want to open iframe from the posts – is it possible?
I kindly ask you to be more specific. Seems we’re not on the same page. Would be cool to share a screenshot if possible. Regards
Thanks for flash answer, my issue is:
i would like to open most effective way my full screen html page by clicking on the post image/text. and for me prefferable possible ways are:
1. iframe in the lightbox
2. full screen page with embedded iframe
anyway, just tried already and iframe in lightbox works with prettyphoto other plugin
Again, thanks for 5+star thema
Hello,
Thank you,
If you are about to use a page template with Horizontal Grid Folio, there are options to set an URL to open in lighttbox when you create a portfolio post.
But for other posts types there is no place to enter a custom URL to let it open in an iframe or a new window, requires customization.
Kind regards.
Thanks! all clear
Hi. Pre-sale question It is possible to hide title and description on the image in some portfolios/galleries and show it in another portfolios/galleries
Hello, thanks for contacting us. Please gimme direct URL which gallery you’re addressing I’d be more helpful. Regards
I’m talking about this: http://tinypic.com/view.php?pic=35i7ziu&s=8 it is possible to disable and enable titles and description for portfolios?
Hello, to do that requires a bit modification. Once you buy theme please open a ticket and state your request. We’ll assist you. regards
I answered: Ticket #428658 This is working well for you? (see screenshot), but I got to be kidding? also repeat the same things the gallery module does not work, you have all the data access but have not solved anything …
Hello,
We don’t think you are kidding, but we are also hoping to get proper responses to our questions. Because, the issues that you mentioned is not appearing when we try, so I thought that might be a browser cache or system issue at your side that preventing scripts work properly.
We are about to check all the tickets, you will get your response too.
Kind regards.
but then again I draw many errors the underlying problem is the model image gallery that does not work, which I have not had any feedback. Regards
Viewing your issues again.
Regards.
hi might have answer the ticket # 428658? thanks
Already.
Pre-Sales Question:
I’m interested in possibly purchasing this template, but I have several questions:
1) I’d like to know if it’s possible to use the full-height accordion as the main page.
2) Can I make it so that the accordion isn’t a slider, but is instead still?
3) Can I add words over each of the pictures in the accordion, so that it’s a title that lets the visitor know what page clicking on it will lead to?
Thank you for the information!
Hello, thanks for contacting us.
1- yes you can.
2-3- i think you are trying to do something different than it is. ? got what you mean but accordion slider isn’t working that way. You may search for such plugins. Thank you
Thank you for the quick response!
Sure thing. Feel free to ask further questions.
before i buy this template, does it have protected galleries so a visitor can type a password set by admin ?
also can you protect posts?
Hello,
Thank you.
With the update of 30 December 2014 we have added standard protection template of WordPress to following gallery templates;
--- Gallery : Thumbnail Navigation --- Gallery : Visible Nearby --- Gallery : Horizontal Grid Folio --- Gallery : Simple Vertical --- Gallery : Classic Full --- Gallery : Accordion --- Gallery : Megafolio
Kind regards.
