130 comments found.
Just a note to thank you Dinesh for the splendid support you have given us at Babylove Network since we purchased the Urban Mag theme.
You have remained consistent, very prompt in your responses and straight forward on what’s possible and what’s not. Also the several bits of code you have provided have been very useful in solving our customisation needs. Kudos,
I wish you guys all success with this theme.
Thank you so much for kind words! We really appreciate it 
Hello, my company has that theme and i have a question. Can i add a new icon (instagram) in the top “Header Social”? if yes, how can i do that?
thx
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png ) You must ask for the code from purchaser.
Thank you very much! 
Need a option in Section Item options. Color Wrapper’s options are 4 options. But I need one more option. That is “Hide This Section in Desktop”.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I wrote the message in your support forum. PLS A.S.A.P reply. Thanks.
Solved this problem. Adding option and @media code.
I’m so sorry for GoodLayers reply.
Hello,
Can you please provide a link to the changelog? Thank you.
It’s here,: http://themeforest.net/item/urban-mag-news-magazine-wordpress-theme/10265679/ scroll down and you’ll see it.
However, we have it in theme package as well. It’s in readme.txt
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Scrolled..
I was looking for the latest on 15-Nov without having to download file.
Thank you
Oh, so sorry for missing that. I updated it now
Thank you
I submitted 3 tickets here: https://goodlayers.ticksy.com/ I got a reply for each one of them before 24hrs. Denish Patel was really helpful and solved all my concerns. I got more help than what I was expecting. Kudos GoodLayers!
Thanks so much for kind words!
If you don’t mind 5 stars would be really appreciated, it’s really important to us (You can rate the theme by logging in to your profile page, click on ‘download’ tab then click on stars)
Done!
Hello Guys. Like your UrbanMag Theme. Before I buy it, just wanted to ask does it get still updated?
Hi,
Right now, this theme is pretty stable. We also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
Hi can you help me costomised the website I add pages
Hi,
Unfortunately, We do not accept any additional projects currently as we are really busy these times
Thanks for interest by the way
Hi, I cannot get the theme to install properly. The plugins are not showing up at all. What can I do to fix this ASAP
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hii. I bought Urbanmag and downloaded. When I try uploading & installing, it shows INSTALL Failed.need style.css. please guide
I installed by re-downloading.thnx
Alright
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, i’m using last theme version 1.4.0 and there is a bug with comments. If you go to a section and click on “comments” link, goes to the post but shows it wrong, close to the end of the post, in the beginning of the social buttons… Same if you use the comments widgets, the link goes to post, but shows only the finish part of the post. In both cases, you can’t scroll the post to show the top of it… I tried in firefox, safari and chrome, all of them the same… Here you can try with a section: http://revista.costa10.com/category/cafe-copas/ Goes to “0 Comentario” link below “Promoción en Habana Beach Bar” (i don’t know why, but if there is more than 0 comments, it works fine) And use the comments widgets too…
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I cannot get the theme to load properly. I have removed all plugins minus yours and even defaulted to WP stock 2015 then to your theme and it doesnt display at all. Very disappointed.
Hi,
I’m sorry for inconvenience. Can you please create a ticket in our support site and provide your site url + wp access so we can help looking into that?
http://support.goodlayers.comthis is getting beyond a joke, I thought the whole point of being a paid customer is that I get your full attention.
When do you plan on helping me. Its been 2 days since I bought it, and have got zero help with my problems.
what are you guys playing at???? I have sent a support ticket AGES ago and yet to hear any reply back….DREADFUL CUSTOMER SERVICE
I am really struggling in customising this theme, I am unable to use theme at all since I have bought it.
Hi,
I’m so sorry for inconvenience. Normally ticket should be replied within 10-14 hours in business day. Can you give me your ticket id? I’ll make sure that it will be answered ASAP.
NVM, found it. https://goodlayers.ticksy.com/ticket/488517
Hello,
I want to change “About Post Author” (<- Not exactly proper English) to “About The Author”, in the Author Bio section. Which PHP file do I need to edit?
Thank you!
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
I have a problem with the demo data import, always crashes . It stands on a page and then says, ” try again ? “
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
Would this theme be good to create a bodybuilding website similar to muscleandstrength.com and simplyshredded.com?
Hi,
Yep you can set body layout similar to that. I meant blog layout. http://themes.goodlayers.com/urbanmag/urbanmag-style-1/blog-column/ , http://themes.goodlayers.com/urbanmag/urbanmag-style-1/blog-medium/
Thanks for interest by the way
When will you be including a reviews system in the theme? if you include this, I will be buying this theme straight away!
Hi,
First of all, Thanks for interest
Unfortunately, we haven’t planned for this yet :/
Another question, how many categories can you put on the top bar? i want to include 8 categories on the top, is that possible?
Hi,
Yes it’s unlimited actually But if it’s too much it might drop into second line, in this case, you can use css to decrease font size and space. But I think 8 would fit perfectly
How many sub-categories can you put in for one main category?
Like in www.muscleandstrength.com under the workouts category they have different sub categories, like Workouts – build muscle, lose fat, women etx.
Hi,
Actually there’s no limit for sub categories but we don’t have this alignment style for sub nav. http://take.ms/XV4X7
can you snap me a picture of what it looks like in this theme when you add sub categories please?
It’s actually like this : http://take.ms/esqJD
theme translate not working how to translate theme?? Codestyling Localization not working??
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
==============================================
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
thank you solved
can it be in Arabic
Hi,
For RTL option, we don’t have it as built in option in the theme. In this case, you have to customize css direcrty. You may see this : https://codex.wordpress.org/Right-to-Left_Language_Support
Thanks for interest by the way
Hello is there a way for images to resize automatically? Or should I force regenerate thumbnails? or Do i have to resize every image manually? (hope not)
thanks!
Ok, so I ran Regenerate Thumbnails, but nothing happens, images re still not resized, and that makes my page looks awful. thanks.
I have tried 6 themes, I’m not even kidding, SIX. This is the only theme that adjusts to my needs, I’m ecstatic about it, please help me with this, it’s the only issue I have.
Hi,
Thank you very much and glad you like our theme!
about question, Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access so we can help inspecting directly.
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
