308 comments found.
pre-purchase question Can i change the donotion button with a registration plugin?
Hi,
Unfortunately that is not possible for now.
Best Regards.
Hi Guys, Will there be a HTML only version available too in the near future?
Hi Guys, Will there be a HTML only version available too in the near future?
Hi,
First of all thank you for your interested.
Html version will be available in the short time.
Best Regards.
Are you guys thinking of using other payment options like “Stripe”...I can see that your theme is only set for PayPal…
Thanks
Hi,
First of all thank you for your interested.
We are use other payment options on campaign items http://klbtheme.com/act/But we don’t have “Stripe” on Donations.
Best Regards.
I bought this template on the first listing, but it has since been removed and relisted under a different theme. Why?
Original listing that I used to purchase the template – http://themeforest.net/item/act-multipurpose-nonprofit-bootstrap-template/gone/8560908
Hi,
You bought html template and that is wordpress version.
please contact with owner of html version.
http://themeforest.net/user/yokcreativeBest Regards.
Hello, How can i install the updated version of this theme? Thank you.
Hi,
You can update theme via Envato Toolkit Plugin.
You can find more information on our support.
Support : https://sinanisik.ticksy.com/
Best Regards.
here are the 3 issues I have with this site:
1) when I input the revolution slider the screen turns Black.( as of right now I took the slider out because it doesn’t work )
2) the color with in the fundraiser bar is a different shape. (it is oval and not rectangle)
3 the logo is to small
Another issue is that the seamless donation did not work at all, so I had to try and mimic it with another plug in. Can I turn the donation menu link to the color blue?
Thank you so much for the great support!!
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket on our support system we will help you exactly.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hi I love this template! I just had 1 issues. The first issue is when I install the revolutionary slider a boarder appears around images.
I also would like to know if I can change the text in the spotlight page from white to black. Thanks for you help and support!
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket on our support system we will help you.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hello I’m interested is purchasing this theme. Does it work well with Visual Composer for WordPress? How easy is it to customize the theme if say you want to modify some sections of the home page? Do you provide demo content to buyers of the theme?
Hi,
First of all thank you for your interested.
Act doesnt support visual composer for now.
We have shortcodes and you can customize them easly.
Yes We make demo data installation for our customer.Also we have video tutorial for demo data installation.
Best Regards.
So no page builders at this time?
Hi,
Act has not pagebuilder for now.
Best Regards.
in detail (regardless of complexity), how would we make the portfolio pics link directly to a page instead of a gallery? We dont want the gallery, we want it to go to a page within wordpress. thanks!
on the portfolio section, if i put a link in the content, it disables the clickable functionality of the image on the portfolio section altogether. In other words, if i put a link in the content, the user cannot click that image in the portfolop section. whats wrong?
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket we will help you exactly.
Support : https://sinanisik.ticksy.com/
Best Regards.
Also, how do I take or change the texture at the top of the page where the big photo is? Thanks again.
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket we will help you exactly.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hello, was wondering how can I go about changing the size and placement of my logo? When I upload it, it becomes really small. Thanks for your help.
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket we will help you exactly.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hi, great theme but setting up pages is such a chore. How can I get the home page and seperate ones setup? Also willyou be adding a Visual Composer or page builder? The current method is archaic…
Hi,
First of all thank you for purchase Act Wordpress Theme.
Unfortunately Visual composer will not be added for now.
If you need help please open a ticket on our support system we will help you.
Support : http://sinanisik.ticksy.com/
Best Regards.
Please how can increase the size of the image logo? No matter the size i upload it just looks small
Hi,
First of all thank you for purchase Act Wordpress Theme.
Please open a ticket on our support system. We will help you.
Support : http://sinanisik.ticksy.com/
Best Regards.
Hi,
Pre-Sales Questions:
1) Are the counters provided in this theme are live counters or manual counters? If it is not a live counters, what kind of efforts would be required to make it a live counter? I am not a programmer / developer.
2) The nonprofit I am helping has three different payment methods for donations. Would it be possible to set PayPal along with other 2 payment systems? I think one of those is Dwolla.
Appreciate your reply.
Thank you.
Best Regards,
D
Hi,
First of all thank you for your interest.
1-)Act has Galaxy Funder Plugin. We has manuel counter only for homepage donation bar.You should go page and you should change the numbers.
2-)Unfortunately that is not possible for donation.
Best Regards.
I really like your site, but it seems slow. Are there features I can take out? Pingdom.com has you at 77/100, pagespeed insight has you at: 63 mobile, 65 desktop. Are you using a front end page creator? If so which one. (Visual Composer?)
Hi,
First of all thank you for your interset.
We have 475 Customers and We’re never heard that before. Unfortunately we dont use visual composer we use only shortcodes.
Best Regards.
Hello:
Pre-sale question: Can I re-direct the DONATE button on the header to an external link? Or will it be permanently set to the Paypal pop-up window?
Thanks
Hi,
First of all thank you for your interest.
Yes you can use as external link. After the purchase please write us we will help you about that.
Best Regards.
Presales question:
Is there a way to make the monthly donations the ONLY option, as opposed to being an option along with one-time donations?
Hi,
First of all thank you for your interest.
The donors should select this option.
Best Regards.
I understand that that’s an option, but my question is whether I can make it the default option by hacking the code. Please tell me if you would be able to direct me to this code before I buy your theme.
Hi,
Unfortunately We don’t have this options for now.
Best Regards.
How do I increase the size of the logo in the header? This seems to be a common question, but no answers available! Help
Hi,
First of all thank you for purchase Act Wordpress Theme.
If you can open a ticket on our support system we will help you exactly.That is related with size of your image. We will fix this issue for you.
Support : http://sinanisik.ticksy.com/
Best Regards.
Please I cannnot find nthe demo xml to import…how do we proceed on this? is it possible i provide my details and you set up my site exactly as on demo so I can tweak and make changes and customizations from my end? you promised support and I really need a lot of t right now. Pleas ereply thanks
Hi,
First of all thank you for purchase Act Wordpress Theme
please open a ticket on our support system we will help you exactly
Support : https://sinanisik.ticksy.com/
Best Regards.
If I had known your support was this terrible, I wouldnt have purchased this theme. I have created a ticket for several days now and i am still yet to get a reply. thats quite unfair and I am really not happy at all. Please kindly check your tickets and let me know what is next. its really bad
Hi,
You can check your ticket we will help you exactly be sure.
Best Regards.
Yes I have seen your reply and I just answered your questions. Please check. Thanks
You’re welcome.
Your problem was fixed.
Best Regards.
yes please. Thank you very much. However, please check the ticket as I have discovered new issues. thsnk you
Still awiting your feedback on my last ticket as I will not like to type it here. If I do not get a quick reply then I just might have no other choice. Thanks.
Still awaiting your response to tickets…its been several days now and still no reply. Please check as I am running out of patience and issues are piling up more and more….I would like to know how to adjust the size of the logo on the website beside the navigation menu cos it seems no matter how large the image is, it is always small….Urgent response and support needed. Thanks. You are appreciated
