175 comments found.
Hi there, style 1 (circle) of services widget is not responsive. It does not resize properly and looks pretty big in the mobile devices. Do you have a new version that address this issue ?
You also mentioned you are going to release a new version fixing the issue of not being able to change fonts via KF settings. Is this been fixed now ?
Thanks in advance!!
Hello Harshaen,
Thank you for reminder, we have almost finished with the update, and hopefully it will be available today or tomorrow, we are trying to make sure issues which our customers has been pointed lately should be part of that updated package.
Thank You
How does the Location option work? Your documentation is VERY limiting in explaining anything. This makes it rather very disappointing. On Package deal you refer to location…. What goes in there??? How can I get the location exact??? Please improve the communication and documentation.
And why when you leave fields blank that they still appear within a package?? The prefixes do not even override GRRRR so many issues with so little explanations in your documentation.
No need to worry about it we are going to release an update of the theme very soon which will cover all of the issue and we are also going to improve our documentation with more detail in steps.
Thanks
When???!
Hello There,
Thank you Mustangquen, for pointing the major issues in our product, we have finalized its update and its in testing phase, with in 24 to 48 hours it will be available on themeforest.
Regards
Another issue now….. The font sections are not working either… How did you make this theme go live without fixing all these issues??
Can you give me an exact time for when the update will be out… I need this urgently.
Hello there,
We have recently updated the framework it’s beta release and our team is working day and night to complete kodetravel update. Please be patience I will personally request the developer to give you fix for current font issue.
Thank you
When you create a package deal and use the option “Thumbnail Type” and “Inside Package Thumbnail Type” as a video and use a url of “http://www.vimeo.com/125883703” it does not work. I have tried removing the www, tried removing the http:// but no video works. The featured image still shows and no video. I need an urgent response as to what I am doing wrong.
Hello mustangquen,
I am sorry for your bad experience. Can you please open a ticket at our supports form http://kodeforest.com/support
Our dedicated support team will help you out.
Thanks
Hi,
The boxed version is not responsive, it does not pass the google mobile-friendly test on webmasters tools.
Think you fix that?
Hello,
What issue you are facing in boxed layout responsive ? If there are some responsive issues then please open a ticket at our supports form.
You can access our ticket system by this URL http://kodeforest.com/support
Then provide them the screenshot of the area where you are getting responsive issue our dedicated support team will fix your all mentioned issues.
Best Regards
OK, thank you
Hello Roy
I sent a reply by email about the issue. Could you check it please?
Thanks
hello??
Hi,
Can you please share the ticket number so I can track the status of the ticket.
Thanks
Hi,
The boxed versión it is not responsive, on mobile device looks too big.
Can you fix it please?
I have opened a new ticket #425690
Thanks
Hello There,
Going to look into for you, i am going to assign this to quality control department in next 1 hour you will be contacted by our support personnel.
Thank You
Hi again,
No answer yet … The boxed version remains being not responsive. The developer should get an update or patch that fixes the problem
Regards
The developer just contact me, the issue will be corrected in the next update.
Thanks for the support
Hello there,
Thank you, for pointing it out, can you please look at this demo and give us your feedback we are currently in final stages of the update.
http://kodeforest.com/wp-demo/travel/boxedThank you
Looks great, and responsive!! Thanks
I updated the heading font in KF -> Font Settings -> Font Family but it doesn’t change the font. How can I change the heading font ?
Hello,
Please open a ticket at our support system our representative will help you out with it. You can access our ticket system by this URL http://kodeforest.com/support
Thank You
Thank you. Ticket #302994 created.
Yes. We have received your ticket and you have been responded again your ticket
Thanks
How to set the homepage slider? Set out
Hello there,
Please open a ticket at our support system our representative are there to help you out. You can access our support @ http://kodeforest.com/support/
Thank you
Questions for a long time not reply, how can I refuse
Registration not receive not receive validation email from http://kodeforest.com/support/
We have received your ticket and you have been responded against to your ticket you have open.
Please stay in touch with our supports team.
Thanks
My mailbox has not received any information about the topic
Please log in to the kodeforest ticket system and verify that you have got the response against this ticket number # 607323
Best Regards
My E-mail not receive kodeforest mail ticket?
We have received your email via ticket system.
You have requested for the slider set up. In order to set up the slider same like demo we require your site URL along with your WP login details.
Best Regards
Hi, with the information I need to send to?
Yes, Please provide the above mentioned login details at the same ticket you have posted at our supports form http://kodeforest.com/support/
Thanks
Information I have sent, please help configure, thank you
My friend I haven’t receive any information from your side… It would be great if you can post your all issues with login details via our ticket system or email. We will configure you all settings and set up them like demo
Best Regards
May be the mailbox problem, I am using Gmail to send your message, please check
We have received your email. We have tried uploading the theme but your hosting sever is replying to slow due to which we are not able to upload the theme and set up the site.
Please consult to your hosting server about uploading issue.
Thanks
Have replaced the server, please help me to install demo Revolution Slider
Hello,
I have installed the theme but we are not able to import the demo slides due to your server settings. Its not allowing to import the zip slider file.
Please ask your hosting server to ensure that the PHP Extension zipArchive is enabled, and import/export will work fine.
Best Regards
Already open, please try
If still won’t do, you can set your good demo station site is packaged send me email? Because I really can not find how can slide set out, really don’t want to trouble you, this two days delay you some time
I have tried again but we are not able to import the dummy data and slides. The issue occurs at your server end.
Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.
Please ask your hosting server about its configuration settings.
Thanks
I reconfigured the server, please look at work
Needs and your Revolution Slider (http://kodeforest.com/WP-demo/travel/layout/) demo
Please open a ticket at our support system our representative will help you out with it. You can access our ticket system by this URL http://kodeforest.com/support
Thank You
We have contacted you, trouble you help me, thank you
Yes, We have received your ticket and you have been responded over there
Thanks
Hello there, i noticed you have used packages widget with image only view in the home page gallery with hyperlink to more info for each image. It’s nice but images are too big and no space between images. How can change the size of the images and add space?
Ticket # 927490
Any update ?
managed to fix the problem of not having a gap between images by adding a border to the image.
Hello,
I have reviewed the status of the ticket and you have been responded at the ticket you have open. If you are facing any difficulty please elaborate your issue at the ticket. Our dedicated support team will help you out
Thanks
.
Hello Kodeforest, We need an export from the Revolution Slider you used in the demo (Slider) to import and edit, Thanks
Hello there,
Please open a ticket at our support system our representative are there to help you out. You can access our support @ http://kodeforest.com/support/
Thank you
Hello, Is there any way to add gallery inside TOUR PACKAGES. I want to use your theme default galley. Thanks.
Hello There,
Yes you can add gallery using shortcode, please ask on support to guide you how you can achieve it.
Thank You
Hello, can you please reply on this Ticket #243724. Its almost 3 day.
Hello Harshaen,
I am personally going to look into the issue for you.
Note: We normally reply within 12 to 24 hours from Monday to Friday, it depends on number of tickets we received.
Thank you
Hi there, how can I add a description below the package image ?
Hello There,
In default functionality description is not part of package listing, in order to do that you have to customize the package-item file, also need to manage its styling as well.
Please open a ticket and paste same details on your ticket, our representative will help you to locate the files.
Thank You
Hi there, I tried to create a ticket as a gust user but it failed as it throws an error saying I’ve reached max open tickets allowed. When I login using my account I get the same error. There was no way to close the open ticket I have at the moment.
Hello There,
Try again hopefully now system will let you create a new ticket.
Thank You
Thank you for your assistance. I’ve open a ticket and the number is #378906
Hello There,
Please follow up the ticket and let me know if there is any issue left.
Thank You
Hi there, i couldn’t see a response to the ticket # 378906.
Hi , I had open a ticket previously for travel booking widget issue. But this ticket is for adding package description text
Hello There,
Please reply onto the ticket. Our representative are there to help you.
Thank you
Thanks. Replied to the ticket.
No response yet. Could you please follow up.
Hello Harshaen,
Please open one ticket and response at same time, you are making us difficult to respond you in quick time, more tickets and responses you open it will take more time to us respond.
We normally reply within 12 to 24 hours from Monday to Friday, it depends on number of tickets we received.
Thank you
Hi there, how do I get the side bar to appear in my home page ? Where can I specify the layout of the page to have sidebar on the right side as shown in your demo? I have already set the Blog layout in KF -> General Settings -> Blog style to have side bar on the right.
Hello Harshaen,
Please edit the page, where you want to add the sidebar, add column then add sidebar element to it, after adding the sidebar, click on edit button then select the widget area from dropdown list.
Thank You
Thanks for quick response. I got minor issues in travel widget. As per the information I received I used the airplane icon using the tag “i class=”fa fa-plane” /i” but no icon appears on the tab. Text after the heading is showing on the same line without moving to next line. ul h2 Book hotel /h2 /ul ” is what I have used followed by another UL tag with text which shows on the same line as heading.
Hello There,
Please follow up the ticket and let me know if there is any issue left.
Thank You
How to add home page header slider?
Hello There,
Please open a ticket at our support system our representative will help you out with it. You can access our ticket system by this URL http://kodeforest.com/supportThank You
works all fine after followed documentation.
Hello There,
I am glad it worked, let me know if there is anything else we can help you with.
Thank You
How do I change the currency of the tour packages?
Hello There,
You can change it from backend, but if it still showing the dollar on the frontend it might be hard coded inside the code, please provide the FTP on the ticket or email us at support@kodeforest.com
Thank You
Dear Sir or Madam, I have already provided the information in the ticket. It seems the people working on the tickets don’t work until they are pushed by those reading these messages.
Could you please take care of it? Currency is still unchanged.
Regards,
Hello There,
I have personally looked into your ticket it seems most of your pointed issues are resolved, i am keeping an eye on it, please let me know if they delay any further.
Thank You
Hello,
Yesterday I have submitted a support ticket and didn’t received any response yet. Please reply me asap.
Thank You.
Hello There,
We replay with in Monday to Saturday PST 5:00+ , We are off on Sunday’s, please wait for a while our representative will be in touch with you shortly.
Thank You
Hi there, thank you for responding to my ticket and providing the steps to manage widgets. Your response provides a more generic answer on adding widgets to a theme but didn’t specifically have an answer to my question. In my response to your email I have given screenshots and issues I have with this theme. Hope anyone in this forum can provide me an answer. I have been trying to get the booking widget configured as shown in your demo. Is that widget not working in your theme ?
Hello There,
Please email me your ticket ID at support@kodeforest.com i am going to look into it by myself.
Thank You
Thank you very much. I’ve forwarded the email I had initially sent to support which has the ticket ID.
Hello There,
Please provide us your Wordpress Login detail at our ticket support system. We are waiting for you response.
Thank You
Hi, as I mentioned in my email sent in the morning today, I want to make changes myself. Please provide me the steps.
Hello There,
Please follow up the ticket, our representative has send you details how to do it.
Thank You
Hi there, Thank you for following up. I have’t received an email. Do I need to register with your ticketing system to view the response ?
Hello There,
When you open a ticket you will be registered with us, check your email as well. Please have a look at your ticket #160291 representative already sent you reply along with details.
Thank You
Can you tell me how to change the currency from $ to £ for the Packages? Although in the Price Prefix field I put £ the $ sign still appears on the package.
Also I cannot figure out how to edit the phone number and email address and address of the Company that appears on top and bottom of the page?
Hello There,
Please reply to the ticket our representatives are there to help you out with the issues you are facing,
Thank You
How to edit “About our team”?
Hello There,
You can edit this page going into your Dashboard > Pages > About us and click on edit Link which will appear when you hover on it.
When you open the edit page you will see the elements are dropped there.
For more questions and queries please open a ticket at our support ticket system. http://kodeforest.com/support
Thank You
How to change $ in packages since I am using other currency. Thank you
Hello There,
Please open a ticket at our support system our representatives are there to help you out.
You can access our ticket system using below URL http://kodeforest.com/supportThank You
Hi there, I really need to know how to add the booking widget to the home page. Can you post steps here ? Travel widget and forms is not shown in page builder. Ticket #160291 submitted couple of days ago but no response. This is the 3rd or 4th time i’m posting this question.
Hello Harshaen,
I have looked into your ticket, your issues are getting fixed one by one, can you please confirm me are you getting any fixes from our support team or still some of them are pending?
Thank You
