696 comments found.
good morning, after purchasing the theme chrome blocked the download, runs to know why
Hi
Thank you for buying our theme.
May i suggest you try another browser. If you keep having issues try another pc and or contact envato on this as it is beyond our control.
Best regards,
Theme support
top !!! The last update was for what I’m waiting for—-THANKS !!!!
Hi,
Does this theme support RTL ?
Thanks a lot
Hello,
Yes it does support RTL, professionally. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thanks for the update! Such an awesome theme!
Hi
You are welcome. Thanks for the feedback !
Best regards,
Theme support
Revolution slider layer timing on mobile phone problem
Hello I use Rt 19 with demo3 setup. Thank you for the good theme, my problem is related with revolution slider. It works well on desktop, also it works well when resized the browser screen on desktop, however when I openned my site on mobile phone, layers appers before or exactly same time as the slider eventhough their timing is set to start after 1sec. or so. The site is: http://www.sivoul.com I use puch fonts, alsoI tried adding custom font through header file. But result is same. Thanks
Hi
i answered your question on the forum. Thank you for posting there.
Best regards,
Theme support
Hello. Do not I get to put the top menu. Installing the content or 7. How should I do ??
Hello,
Do you mean the horizontal navigation like this one http://rt19-demo7.rtthemes.com/ Go to Customizing ? Styling Options ? Pre-Made Skins and select the Skin 7
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, in the portfolio listing page, I have a question about Portfolio with Photo Gallery item. Does the lightbox scroll to the next image of the item’s gallery? Thank you
Hi,
In photo gallery, yes it does. In portfolio list, no it doesn’t! Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thanks for the reply.
I need a gallery inside a lightbox, opening from an image of a gallery/portfolio item. Every item must have a different photo gallery. Is it possible?
http://rttheme19.rtthemes.com/images-media/ is not what I looking for.Hi
The portfolio listing pages dont group the portfolio listed items into a single lightbox popup. Thet theme does not have that ability. We will consider adding it in a future release.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
HI! how can I do to make the theme compatible with IE8?
Hi,
If IE8 compatibility is really important for you, i recommend to check one of our previous themes for IE8 support instead spending time for the theme. http://themeforest.net/user/stmcan/portfolio
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi tnx for the reply! for me it is a problem because RT-Theme 19 is really perfect but my client IE8 compatibility.
there is no way to make it compatible?
Thank you!
Of course there is a way but i can’t help you about it because i am not sure how much time it would cost us. RT-Theme 18 has similar features with RT-Theme 19, your client may like it. By the way, i am sure you already know that buy IE8 is dead, nobody uses it anymore. ( Sum of IE6/7/8 usage is under 3% of the web and the number is for world wide ) I hope you can convince your client 
How can I enlarge the area for the logo box?
Hello,
Which “Header Layout” you are using? Can you please provide us more details and use our support forum at http://support-rt.com Thank you for purchasing our themes.
can not upgrade plugins,why?
Hello,
Can you please provide us more details about the issue you having via our support forum at http://support-rt.com Thank you.
Hi, I am considering buying your theme RT 19, however I want to use in a WP Multi Site project, can you please advise if this is possible? Thanks Nick
Hello Nick,
If you use it for a single domain the “Regular License” will be enough for you. Otherwise you should check the “Extended License” details if it covers your project http://themeforest.net/licenses/standard
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, I’m considering using this theme for a hotel site, but would need to be able to add in a plugin such as Booking Calendar—do you foresee any problems with that? Thanks!
Hi
I really cant answer that as we never tested that plugin. If it runs on the same bootstrap framework it might cause some issues if it alters the theme css, but we might be able to solve that once we see them
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hello, great theme, I just have a problem using the responsive version of demo 5, All the slides are shown cutted, i did try using different sizes, but is always the same. Its possible wp can resize the slide image to can fit on responsive? thank you
Hi
Do you see the same issues on our demo 5 on your mobile device?
Can you please create a user account on our forum with your purchase key and post your question(s) / issue(s) in there?
http://support-rt.com/When you post please add a url to the thread,
Thank you.
Best regards, Theme support
Hello, thans for your reply. I did check the demo version and happen the same. In responsive version , just take a “portion” of the complete image. It is possible resize to can see the full image in responsive version too. Thank you.
Hi,
The background images on slides of Demo 5 sized “covered” means it will always be cover entire layout so there won’t be ant white space left in various screen sizes. But it is optional! You can change a slide setting, in background tab change the “cover” option to “100%” or “auto” Test the various settings to find the solution for your slider. Actually it is one of the most flexible slider on the market in terms of the background control.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi there, is it possible to set custom backgrounds and/or headers for each page? Thanks for info!
Hello,
Yes it is possible. For example, this is global style http://rttheme19.rtthemes.com/ and this one only for this page http://rttheme19.rtthemes.com/our-products/
Check the design options section below that available for each page / post / product etc. http://rttheme19.rtthemes.com/wp-content/uploads/sites/5/2015/03/edit_posts.png
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards
Thanks, Theme purchased
Thanks for the purchase! You are welcome to join our support forums at http://support-rt.com when you need assist.
Best Regards.
I need to be able to change the theme folder name from ‘rttheme19’ to my clients company name, how do I do this please?
Hi,
You can just change the folder name. But when you do that WordPress will think it is a new theme and create a new record for the options. The solution is; you can export your settings via Customize->Export before change the folder name, then import it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
By the way, it is same for the child theme and you can use child themes to customize the folder name as well http://support-rt.com/forums/topic/tutorial-how-to-create-a-child-theme-3/
Excellent, all done and works perfect
Hey there, just checking your DEMO 8 doesn’t seem to display as intended. Maybe worth having a look.
Hi,
I don’t see any issue! Could you please give me more details about the issue. Thank you!
Hi
I can confirm there are no issues in any browser with that demo. It also works fine in the new windows 10 edge browser.
Best regards,
Theme support
Presale question:
Is there a top bar section or a way to add one for social links and phone number? I much prefer having the phone number in an easy area to find.
Not a deal breaker but I would prefer to have this option.
Thanks
Brad
Hello Brad,
It is not possible with the current design options. But it is becoming a hot request so we may add another header design in the future.
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
Best Regards
Hi
I want to know if any demo can be used as one-page site (not only demo 6). Thanks a lot.
Hi
You can replicate demo 6 in any demo and use it the same way.
Please import the demo content in a test install and inspect how it is done and how the menu is build.
Best regards,
Theme support
Hi How delete ... Teams of Use Teams of Use Teams of Use
http://delmathai.com/sample/wp-content/uploads/2015/08/del2.jpgHi
check out the footer menu in the wp appearance menu system.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
thak you
