389 comments found.
Hi – I´ve opened the ticket but got no response – could you please take a look at my problem? thanks #637418
Please check your ticket
Can you please get back to me on private Ticket #627887… its URGENT
Hi WEB3-DESIGN, please check your ticket.
Ok but not possible to install LayerSlider WP. and AMY Theme Visual Composer. Help please …
It looks like you have manage to install them
Unable to import the demo .xml !
Your server settings prevent normal WP xml import. Let me try few things and i’ll reply to your ticket
ok, where can i change rthe color of the menu at bottom ? (the circle)... Cheers.
Hi, it is still very slow when working on admin … Help please Urgent !
You have plugin called Composium which is causing this regardless of which theme you are using. If you disable the plugin your admin works fine
ok, thks!
solved for the colors
Hello, Is it possible to add multiple images (to use as a gallery) for amy-slider items when you click on magnifiying glass icon? Thank you
I mean multiple featured images, i tried Dynamic-Featured-Image plugin but i can’t show featured images in prettyphoto gallery.
Hello again, i did it 
for anyone who wants to use this = use Dynamic-Featured-Image plugin, then add $media = get_attached_media( 'image', $post->id ); to line 160 of _item.php (\inc\plugins\js_composer_amy\include\templates\shortcodes\post_block\_item.php ) and change line 173 rel="prettyPhotoImages[<?php echo $post->id; ?>]" to rel="prettyPhotoImages[<?php echo $media; ?>]"
Hello,
I recognized that i created something silly that broke the code and only showed 2 attached images. I need to show all attached images or all featured images in prettyphoto gallery of amy-slider. Can you help me about this?
HI tunatan, can you please open ticket https://cray.ticksy.com or paste me your ticket number. I’ll need ftp and WP admin access
Hello, Thank you for response. My support ticket: Private Ticket #630887
Hello, did you have time to check.
anything positive?
HI tunatan, i’ll need more time because this is customization. Will let you know
Thank you, i will wait and during this time i have another question. This one should be easy i want to remove the ”+” sign at the right of dropdown main menu items but i couldn’t find where it is coded. Would you direct me please?
My ticket is been abandon a week agao, wondering if anyone can help? support team
HI chongfai13. Not at all. I have told you that you are using old versions off AMY theme and visual composer few hours after your ticket was submitted but looks like you have ignored my reply. Please check your ticket again. Thank you
Hello, I would like to make a pre-sale question. The preview style of the homepage with the parallax effect and the vendalia look is it working with Revolution Slider or not?
Thank you.
Hi PcNetLab, i’m not absolutely sure what you mean but in AMY preview there is no homepage with Rrev slider. Actually AMY comes with layer slider
Hi patbhakta you have 9 tickets with more then 20 replays from me so i’m not sure how this can be ”.. slow or none at all” but anyway please check your first ticket https://cray.ticksy.com/ticket/606228
Pre sales question.
Is it possible to hide the top menu ?
Hi job4africa, if you want to hide entire menu it can be achieved with one line of CSS code
Hello ! First, I want to tell you guys you did a great job on this theme ! One question, I love the parallax effect on this page : http://themes.cray.bg/amy/style-1-black/portfolio/product-6/ and I wanted to know if it was possible to add many parallax levels (more than only 1 picture with parallax effect) ? If so, that will definitely make me buy your theme Thanks !
Thank you lineceline, if you referring parallax depth it’s 1lv. You can have background color then image and parallax element (which can be over or under your image/content) Hope this make sense.
Thanks for your answer! I think anyway I’ll buy your theme Have a nice day!
Hi, I would like to buy the Amy theme but I would like to know if is it possible to include the “Portfolio Grid” ( http://themes.cray.bg/amy/style-1/portfolio-grid/ ) into Freelancer theme ( http://themes.cray.bg/amy/freelancer/ ).
Thank you for your answer !
I make a ticket on your website : https://cray.ticksy.com/ticket/599060
Ok, so I bought this theme, I don’t have an answer, here or in your website support … Thanks a lot “CrayThemes” ... You are selling a theme but there are no possibility to make the same Freelancer theme …
Hi OasisDesigner, can you please your ticket.
One again … No answer about CrayThemes since 3 weeks …. Always : https://cray.ticksy.com/ticket/599060
HI OasisDesigner, let me check and i’ll install your demo content asap
You have got all informations about my website in your ticket system
Yep but your server prevents the normal work of wordpress xml importer and i have to build the demo manually
I can do this for you if you want? What files to edit?
Hi, why after 13 days I have not received no answer??
It’s incredible…
Hi kikoweb, can you please paste me your ticket ID
Hi, why you can’t give me an answer here? I have not opened a ticket because I don’t want to sign up in your website. Sorry…Anyway I think you could help me as well.
Hi kikoweb I want you to open ticket because i’ll need url, user and pass for your WP admin in order to check whats wrong.
Ticket #598403
Is there any way to add additional social media icons to the bottom? or replace them, I need instagram, but don’t need pinterest or google plus.
Hi,
We have a problem with the admin interface.
When we aren’t connected to the admin, the website is quick, but when we are connected to the admin account, it’s verrrrrryy slow, more than one minute to load a page, on the website, and on the admin interface. Impossible to do anything.
The problem come from the theme, because, when i activate a default theme, this problem disappear.
Do you know why ? It’ very urgent to fix it ! :cry:
Thanks for you answer !
Hi Goldofbengal, i’m guessing you are talking about Share it theme. Please check your ticket
Hi hansonleo, i’ll check it and will let you know
I’ve tried the demo (style 1 dark) on my mobile (iOS9) but I’m not really feeling it. The header bar is over the content, which does not make it easier on the eyes. When scrolling down, the project information shows but still with the half opaque header bar over it, making it hard to read.
There is no tip you can swipe between projects, which is way more clear on a larger screen because you see more items. On mobile, I wouldn’t know what to do when I hadn’t seen the website on a screen earlier. Also, swiping feels really weird; sometimes it does nothing, some other time it scrolls two or three projects at once, or some times it just opens the project description.
It’s responsive in the way that it adopts the content to the screen size, but it really breaks the user experience.
Just my $0.02…
Hi
I have version 1.4 setup and using on a live site for already more than a year. May i know how can i upgrade to latest version without losing any settings on our current existing live site?
Besides any significant changes to the latest version? Like performance wise / page load speed?
Thanks
Hi
Can someone from author team help? We would need to decide whether to proceed with upgrades or not
Thanks
Hi Laravel82, can you please open support ticket at http://cray.bg and i’ll let you know the best way to test/upgrade your theme. Keep in mind that 1.4 is almost year old version I really recommend you to update your theme to latest version
Hello, I wrote to you earlier today through your profile contact form. Thank-you for updating the theme with the new WooCommerce files. However, when I try to use the new version of Visual Composer with your theme, it triggers a “fatal error” and that is all of the information I can get from WP about it. Can you please check on why this might be happening? Being able to use your theme with Visual Composer was a big selling point for me. VC had a security issue this week that was fixed, so I am wondering if this has something to do with the error I am seeing when I try to use the new VC version with Amy. The new VC works fine with all of my other themes. Thank-you for looking into this.
I just received your email with the new file and the explanation of how your theme uses a modified version of Visual Composer. Would it be possible to change your theme to use the standard version of Visual Composer? I am afraid that I might experience incompatibilities with other Visual Composer extensions if I am using a modified version.
In the meantime, has the new version of Amy with your bundled Visual Composer addressed the security issues Envato found this week?
Hi carriegates, all modifications of VC are purely cosmetically and only effects several VC elements. There is no modification of core files and you shouldn’t have problems with other extensions but if you do please open support ticket at http://cray.bg To answer your last question yes the VC is 4.7.4 the latest (security fixed) version
Thank-you so much!
hi in homepage slider how can i have more object visible, i tried to reduce size (<figure style=”width:95% !important”>) but still have 3 objects with wider margin thanks
just want to increase number of post per page…
Hi pipoulito, i’m not sure that i completely understand what you want to achieve. Can you please open support ticket with url to your site.
Hi Andrey,
i had tried to reach your support site. but i can’t get into there. I had recently upgrade to woo 2.4.6 and wp 4.3, but now my variable product did not show the variant. can you help me solve this?
Hi hansonleo, the support system should be working fine. Can you please try again. I’ll need access to your WP admin
Hi Andrey, but i really can not get into the support site, it said ERR_CONNECTION_TIMED_OUT within several browser i had. maybe you can tell me your email, i will send you the wp admin access
Drop them trough my profile contact form and please add link to product that has variations which doesn’t work. TY
I have send the form to you. please take a look. thanks
Hi hansonleo, i have checked your woocommerce and the problem that you have is caused by custom outdated woo templates that you have added. This is not related with my theme and custom woo templates that comes with amy theme. For instance you have added this custom template amythemechild/woocommerce/single-product/add-to-cart/variable.php version 2.3.0. which doesn’t come with amy theme and most likely cause your problem. The latest variable.php version is 2.4.0
Hi Andrey, thanks for checking out.
Hello,
Can I change de layout of the posts on the first page? I mean if the lightbox zoom could be changed and put a social media button, and comments, like on the Storyline Board theme.
Hi RobbyK, there are several styles but non of them looks like storyline bord
Hi, I installed AMY Theme on wp and THE SITE IS SLOW, SUPER SLOW specially the Website. its loading time is around 1 minute only for homepage. I see someone already had the same problem. PLEASE GIVE A WORKING ANSWER as I feeling like i have done mistake by paying such a huge amount for this particular theme. My website is webzopedia.com
Hi webzopedia, i have checked your site and it took only 6sec to fully load. I’m guessing that this is related with some plugin that you use in and it slows your admin part. Please try to logout as admin and open your site. If the site loads quickly (for around 6 sec) then the problem is related with some of your third party plugins. Please let me know if there is a difference when you’re logged out. You can open support ticket here https://cray.ticksy.com
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