148 comments found.
Hi I want to know if I can edit all the theme colors. Can this be done in the admin panel? Thank you very much!
Hello ChristianPurcell, thank you for your interest in our theme. Main colors can be easily changed in admin panel. You will be able to select main theme color, accent theme color, body background color, background color for the top panel, color to use it as testimonials block background, Twitter block background. Feel free to contact our support once you purchase the theme. Our support operator will gladly assist you! Marry Christmas!
Hi,
I want to purchase this theme but i want to know how much flexible and easy to create a form in this theme.
Hello DonnieMarlow, thank you for your interest in our theme. Custom contact form can be created easily using our shortcode or Visual Composer shortcode. Here you may check our video tutorial: https://www.youtube.com/watch?v=i2axLr59C-E Our support operator will gladly assist you once you get any questions so you will be able to submit a ticket once you purchase the theme. Merry Christmas!
Hello ThemeREX Team, very nice theme! Before I purchase the theme I would like to know following: 1. what plugins are included into theme; 2. is there possibility to create custom sidebar? 3. theme requirements. 4. is there an option to create one page website using your theme? Thank you!
Hello AlanDufort, thank you for your interest in our theme. We are doing our best to create an attractive and user friendly themes. 1. We are including following plugins: Instagram Widget, Revolution Slider, Tribe Events Calendar, Visual Composer and WooCommerce.; 2. Theme has an option to manage your custom sidebars. You can add as many sidebars as you want; 3. To use this theme you must be running WordPress 3.9 or higher, PHP5 or higher, and mysql 5 or higher. Please contact your web hosting service provider to be sure your server complies with the requirements above. To safeguard your website always use secure passwords and the latest version of WordPress and plugins
Recommended web hosting services: 4. You will have an option to create one page website. Here you may find instructions: http://globallogistics.themerex.net/doc/#landing_pages
Hostgator
Bluehost
Mediatemple
Siteground
WPengineI recommend you to look through our theme documentation before you purchase it: http://globallogistics.themerex.net/doc/ Merry Christmas!
strategicblend – easy to blaim support instead of wordpress developers who would just ignore you with the request of a person who don’t get how the engine works at all.
Hello Rodimusbot, thank you for your comment. Marry Christmas!
The theme is adding an unnecessary paragraph/end paragraph whenever we toggle from TEXT to VISUAL in the Theme Settings > Header/Footer area of any page (where your demo adds the tabs below the slider on the home page). This looks like a weird bug in the theme itself as we don’t have this issue in any other instance of the visual/text editor.
We submitted a ticket for this over 10 days ago and have received poor support – only a frustrating back and forth resulting in your customer support person saying it’s Wordpress’s fault.
Hello, WordPress add paragraph tags by default. This is not a theme issue. Here you may find a solution http://codex.wordpress.org/Function_Reference/wpautop
Hello,
We have looked through all customers’ tickets and support replies and found out that customer received answers in accordance with theme support policy. All tickets has been replied in appropriate terms. We are monitoring carefully the quality of our service all the time and may assure that such comment is not objective.
Best regards
Wordpress does NOT add the paragraph tag by default. This doesn’t happen in the native Wordpress page/post editor OR in any of the HTML/Visual editor embeds in plugins like Visual Composer.
Unfortunately, your support team can’t accept this reality and continue to give me the run around.
Hello,
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page
Thanks
We’ve tried that nearly a month ago, and haven’t found any help or solutions there unfortunately.
How do I edit the ‘Request A Quote’ page as I want to add some more fields
Hello, please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you.
I am not able to import demo data, the import progress is stuck at 0%
Hello, please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you.
Dear customers,
We are pleased to announce our support service system is back to online. Thank you for your patience and cooperation.
Best regards
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies.
Best regards.
i want to know if there is a function withing your theme that can help me sned shippment tracking order to cutomers and also aloow them monitor the item sent via the tracking number
Hello SirAde, thank you for your interest in our theme. Theme has default Wordpress/Woocommerce functionality. The option you need can be achieved by installing specialized plugins.
Why did you guys decide not to add a child theme?
Hello, thank you for heads-up. We’ll add a child theme in next update. You may contact our support operator with the request to receive files. https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you!
The template doesn’t seem to work:
http://themeforest.net/item/global-logistics-transportation-warehousing/full_screen_preview/12188260It seems that some javascript and images cannot be loaded. Could you please fix this?
Hello, just checked demo and its working fine. Probably there were some temporary server issues. Thank you for heads-up. Have a nice day!
Hi, I’ve just bought your theme.. and I’ve read in some comment that the PSD can be requested after purchasing the theme.. I’ve open up a ticket #597893 asking for the PSD, but still haven’t got any response.. would you kindly help me follow up the ticket so that I can get the PSD?
Hello, we have replied on your ticket. Please double check. Thank you.
Hi, does this theme support rtl language?
Hello, thank you for your interest in our theme. Unfortunately theme is not supporting RTL by default, it requires additional customization. Best regards.
Hi is there any more demo options for header??
Hello, thank you for your interest in our theme. On our demo website you will not see all styles but you may check theme documentation. There you will find options you will be able to implement. Here is direct link: http://globallogistics.themerex.net/doc/#to_customization Best regards
Hi, i cannot see header top bar with contact info and social icons etc, do you have that options avaliable?
Hello Knoky, thank you for your interest in our theme. Theme has an option to add header top bar, user menu, social icons as well as custom code. I recommend you to check our theme documentation http://globallogistics.themerex.net/doc/ Best regards.
Hi there,
We have bought the theme and it is really nice. Only one quick urgent question -
I disabled the title on all the page globally as well as in the home page and other pages, but still it displays under the main banner on left, can you please let me know how to remove it?
Please reply ASAP as it’s matter of urgency.
Thanks, Dhruv
Hello, thank you for purchasing our theme. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page. Thank you!
I am very interested in purchasing this theme: there is the possibility to use a demo with login/pw even just for a few hours?
Hello, thank you for your interest in our theme. Unfortunately there is no possibility to login to our demo website. You may check theme documentation here: http://globallogistics.themerex.net/doc/ Best regards
Hi guy. I can’t not change logo. It default you logo setup
Hello, Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Hi, I put this code <php do_action (‘wpml_add_language_selector’); ?> WPML plugin in the header.
Can you tell me where to enter this code so you can see here HEADER?
Check image: http://i.imgur.com/drmYBsN.jpg
Hello, Thank you for using our theme. I recommend you to contact WPML plugin support to get instructions on how to put the code. Please contact our support operator next time once you get any questions. Here is direct link to submit a ticket: https://themerex.ticksy.com Best regards
OK thanks.
You are welcome! Feel free to contact us.
How to you change the size of the logo text
Hello, sorry for late reply. There is an option in admin panel to change logo size. Feel free to contact our support once you purchase the theme. Best regards.
