201 comments found.
I just purchased this and I am eager to use it! I am using Odin as my host and the website builder is called “Website Presence Builder 12.5.29” but every time I try to import this design it says there is an error?? When I read their HELP section it said that the theme imported needs to be Sitebuilder 4.5 or newer, so maybe this isn’t compatible?
Can you hep me understand what the issue is and how I can use this theme? Thanks!
Hello. Do you install theme on Wordpress? Could you please submit a ticket at https://ancorathemes.ticksy.com. Thank you.
Hello, How do I reduce the size of images on slider? Also the white background on the client comments/feedback (home default page) is no longer there.
Hello. Please check the settings of slider in Revolution Slider menu. Submit a ticket at https://ancorathemes.ticksy.com with details regarding background. Thank you.
One quick question…on Kids Planet Theme…The colors in the menu…are those modifiable to match my company colors?
Hello. There’s an option to modify color accents (which are on menu as well) in admin panel Theme Options.
Thanks. Purchased the theme. Looking forward to setting it up.
Thank you. Once support required, please submit a ticket at https://ancorathemes.ticksy.com
Hello, how do we remove “Emergency” from next to the phone number in the header?
Thank you!
Hello. The title’s hardcoded into theme file templates\headers\_parts\top-panel-top.php
You can change it via editing the file.
Thanking you!
You are welcome!
I have just downloaded and started building on it, however I cannot get rid of the widget area to the right of the screen. I’ve removed the widgets but the blank space remains. How do i remove to have each page full width?
Please check the Theme Options -> Sidebars and set sidebars to hide.
hello, pre sale question.
1. can the colors be change for a specific color? i want colorful but i have a logo already made with certain colors. 2. can a video be added in the slider? 2. I need website in Russian, and add different languages.
Hello. Thank you for the interest in our theme.
1. There’s Theme Options you can change colorscheme at (tool to edit specific sections colors). 2. yes, you can add video in Revolution slider. 3. You can use WPML or another plugins for the site to get translated, there are language files (.mo, .po available).
Dear Customers,
We are sorry for the inconvenience. Ticksy support system is temporary not available. It should get up and running within 24 hours so you’ll be able to submit tickets and get replied.
Thank you for understanding.
Hi – Considering this theme. Can the them be used mainly for the blog parts? Can the blog sit on the homepage and can the menu be made into different blog categories while still keeping the shopping part on? Thanks!
Hello, yes, you can have blog page instead of Home static as a homepage. You can add any existing page or post category in menu.
Hi there.
Is it possible to change the link of the SERVICES (the square boxes from the home page), so that they point to a given page on the website and not the services page- i would like to use those boxes as links to pages on my website and not services. thanks a lot
Hello. You can use custom service items and set external link on each one (you will see separate items will be in Services shortcode).
Hi there, sorry but i don’t follow. how do i do that? 
You should check Custom Services (http://prntscr.com/9cp6gh) and then edit each Service with info and link required (http://prntscr.com/9cp5qm)
This is an awesome theme, and I’m thinking of purchasing, but I am wondering if there are there PSD files for this theme?
Hi, Sure, you can get the files from our support operators. Thanks
There doesnt seem to be an option in the admin area to change the size of the H1 tag? Am I right?
Please check the fonts tab of Theme Options – there should be settings for titles, paragraph text format. Thank you.
Thank you, I sent you a support ticket this morning, Ticket 598127, but I have not had a reply yet..
Please check the ticket replied – extra information required from you. Thank you.
?Hi, First, awesome theme, very good design and UX. I am thinking of buying the KID PLANET theme, but before doing it, I would like to ask some questions:
1- Can I translate all texts and buttons of the theme? I am from Brazil and need everything in portuguese.
2- Can I use a product catalog in the place of a “store/e-commerce”?
Hello, thank you for the message.
1. You can use language files to translate the theme with string editor (.mo, .po files included);
2. Plugins can be used to achieve required functionality (eg https://wordpress.org/plugins/woocommerce-catalog/)
I feel cheated , buy and received a blank template without the images publicized , I buy even more visual composer who wish to wave my money back . Better I call a designer and I rode a site
Hello. Had you Imported the dummy data? Please also note, the images license not included in the template purchase. Please submit a ticket at https://ancorathemes.ticksy.com with your site details so we could check the issue. Thank you.
then for what I buy , if there are free templates on the internet buying it is by design , which to load the template in wordpress not appear. I need the return
Ancora templates include design, framework. On description page, there’s a note regarding images, they are not included.
Any way, please contact Envato team regarding any billing query.
Hi, Would you please show me how to install the theme via FTP? I am very new to this.. Please assist
and please instruct me how to add Chinese translation and font.. thx much
Hi! You need to extract the theme folder from package to wp-content/themes and then activate via admin panel, install required plugins and dummy data (optional), you will find instructions in documentation.
You can use WPML plugin for Chinese translation.
Hi, i’m going to purchase this theme, But I want to know if it will support Chinese, because I know English font looks nice, when change into Chinese are different.And I hope only 4 color, the theme of the if you modify the other money?
Hello. The theme does not include Chinese translations initially, so you’ll need to add it on your own. Fonts are to be added as well.
Hi, i’m going to purchase this theme, i’d like to know if is posible to show video items on home slide, Thanks!
Hello. There’s Revolution slider used for header slides. And it’s possible to add videos into one. You can check the features at http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380
Should the Visual Composer be working for Services?
Hi! You should switch it on for working with services: your_site_url/wp-admin/admin.php?page=vc-general
It’s Visual Composer -> General Settings menu
Hi,
This theme is too large at install. I have to change my php settings as my max file size post limit is 8MB
This is also the limit for shared hosts meaning shared hosts cant install this? Try bring it under 8M…maybe remove demo/images at install
Hello. Please try to upload the theme via FTP, then you’ll be able to activate the one.
Hello,
I would Like to purchase this Theme, but I wonder how many plugins should I buy to get all features or are they all free ? (countdown, Slider, Team, ...)
Kind Regards
Hello, The features you can see in demo are provided by free plogins or ones come in the template package. So you will not need to purchase plugins to get the theme as it’s on demo.
