Hello,

Sorry but the input value of counter box didn’t support any suffix or prefix text, it only accept integer values.

Hi,

Sounds like your host didn’t support JSON file type. You can change this by adding the code below to .htaccess file in the root directory of your website.

AddType application/json .json

Hi,

Seems like there is an issue with column space on mobile, this issue will be fixed in our next update that will be release in a few days.

Hello,

Please contact us from the account that purchased this theme to make sure you’re currently in the correct product page that corresponds to what you have purchased.

Thank you!

Hi,

The code below will retrieve the portfolio categories:

        $terms = get_terms('portfolio_category');
        if ( is_array($terms) )
        {   
            foreach ( $terms as $term ) {
               // use $term->term_id to filter the portfolio items in each category
            }
        }

You can see the sample code for showing portfolio items in the file “templates/shortcodes/wyde_portfolio_grid.php”

Hi,

We will fix it ASAP!

Also, you can turn off the Sticky Header option in Theme Options -> Navigation to resolve this issue in this period.

Thanks Did you have an ETA on flora update and also the bit of code that i need to fix tablets issues ?

Cheers.

For the code to fix the product page issue, it can take the time to investigate this issue since it’s working fine on desktop and mobile but we don’t know why it happens on only ipad. When our devs found any solution we will send you the code ASAP!

Concerning the dropdown issue, we’re sorry but when this dropdown is in the sticky state, it couldn’t auto resize to fit within the browser height. If our devs set this dropdown height to auto resize, these dropdown menus would have a scroll bar that looks poor for your website.

The best way to fix this issue, you should move your menu items to another submenu to reduce the dropdown height so it won’t overflow the screen and look better than when it has a scroll bar.

Also, if these dropdown menus’re the categories of your products you should add only main product page to the menu but display the categories in the sidebar of the product page instead.

Our next update of Flora theme will release in 2 weeks we hope we will fix the issues you reported as much as possible.

Hi,

All icons included in the theme content elements. When you add any icon elements such as Icon Block or Info Box, you can choose an icon from 5 icon sets in the iconpicker field.

I guess is a local hosting problem. I will let you know if something else happens. Thanks anyway, Carlos

Sounds like your host is suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 600
memory_limit 128M
post_max_size 32M
upload_max_filesize 32M

Hi,

You will see the backend editor when you edit a page. Navigate to Pages and try editing a page, you will see the backend editor. If it still doesn’t work please deactivate other plugins one by one until you find the problematic plugin.

Hi,

After you activate the theme, you will see a notification to install required and recommended plugins, click on Begin installing plugins to install them. If it still doesn’t work please deactivate all plugins and try it again, for more details on how to install the theme please follow the instructions in our documentation.

Thank you

You can add the pages to dropdown submenu so these pages will be excluded from single page scrolling and they won’t be loaded to the frontpage, see our One Page site with multi-page menus -> http://wydethemes.com/vela3/

Hi wyde, in my screen you can see that the top button is not entirely in the footer, that lead to a weird display of it, can it be possible to juste let the button be like 10px lower ?

Also polylang use the same files than WPML so it’s not a compatibility issue… Just the fact we cant translate the footer…

Also i notice that :

it occur when you minify HTML. Maybe because the animation use some inline block ?

Could you fix it ?

Exactly, this’s a bug with loader when you minify HTML, we will fix it ASAP!

We’ve never seen this problem before, please send us your site URL so we can visit your site to investigate this problem. You can send your link in the contact form -> http://themeforest.net/user/wyde#contact if you’d like.

done …

Hi,

We just sent you an email!

Hi,

Unfortunately, there is no option to remove featured image from the blog single post, we will add this option to the next update of this theme.

Hi,

Sorry but when working on mobile menu, the parent menu will act as a toggle to expand and collapse sub menu items. If you have a sub menu you should add your menu as the steps below:

1. Add a menu from Custom Links type as a parent menu, set the URL of this menu to #.

2. Add your pages to the parent menu in step 1 to be sub items and display as dropdown.

As you see the dropdown on our demo site -> http://wydethemes.com/vela1/ all links of parent menu have been set to # so when working on mobile screen it will be used to expand the sub menu.

Got it. Thank you!

Hi,

If you are using mailchimp plugin 3.x, the theme’s not compatible with this update yet since the whole form structures and CSS classes have been changed in this update. We will update the theme so it will work with the latest update of this plugin in our next update.

However, in this period you can add the custom CSS below to Theme Options -> Advanced -> Head Content:

<style type="text/css">

    /* Mailchimp 3.x */
    .mc4wp-form .mc4wp-form-fields > p{
        position:relative;
    }

    .mc4wp-form .mc4wp-form-fields > p:before{
        content: '\f0e0';
        font-family: 'FontAwesome';
        position: absolute;
        left: 10px;
        bottom: 0;
        height: 25px;
        line-height: 25px;
        padding: 0;
        margin: 5px 0;
        color: #bbb;
    }

    .mc4wp-form .mc4wp-form-fields > p:after{
        content: '\f054';
        font-family: 'FontAwesome';
        position: absolute;
        right: 10px;
        bottom: 0;
        height: 25px;
        line-height: 25px;
        padding: 0;
        margin: 5px 0;
        color: #bbb;
    }

</style>

Hi, thanks it work fine now

Cheers.

This theme compatible with W3 Total Cache plugin, and our demo sites also use this plugin, see here -> http://wydethemes.com/vela1

Wordpress currently lists this plugin as “Not Available” for download. This is the message it gives me when I try to download W3 Total Cache from the plugin market on Wordpress:

“This plugin is not allowed on our system due to performance, security, or compatibility concerns. Please contact our support for any questions.”

I think this means my host doesn’t allow it. Is there an alternative you recommend?

Sounds like your host doesn’t support this plugin, we’ve never seen this problem before, you should contact the creators of this plugin or your host admin directly.

Make sure you uploaded the correct installable theme file. When you download the main download package you should extract this zip file so you will see the theme installable file in “WordPress Theme/Vela.zip”, please upload the Vela.zip file to your WordPress site. For more details on how to install the theme please follow the instructions in our documentation.

got it. What is the most effective way to add app download buttons? I’m surprised this isn’t a key feature like social media icons.

You can use a Link Button to create an App Download button, simply add a link of your app to this button and choose any icon for this button so it will act as an app download button.

Also, you can use an image instead of the Link Button element by using Textblock element and add your App Download Button image to content area and then insert a link of your app to this image.

Hello,

You can add the custom CSS below to Theme Options -> Advanced -> Head Content to remove hover effects on blog images.

<style type="text/css">
    .image-wrapper > a:hover img{
        opacity: 1;
        -ms-transform: scale(1);
        -webkit-transform: scale3d(1,1,1);
        transform: scale3d(1,1,1);
    }
</style>

Excellent! That worked like a charm.

Thank you!

Hi,

If your content is still in the DB, it will appear on VC too. Your content has been saved in DB as the shortcodes format (plain text) so you can switch to Classic mode to check this. If your content’s still there, you will see the shortcodes are in the text editor. If not so that means there is no content on this page.

If you’d like you can send us your site URL and admin login credentials in the contact form -> http://themeforest.net/user/wyde#contact so our support can investigate this issue and help you out.

Also, if you’d like to re-install the VC you can deactivate this plugin and delete it from your site. After you delete this plugin, you will see a notification message to install this plugin, click on Begin Install plugins to install this plugin.