653 comments found.
Hello. Please tell me how to turn off the mobile version of the template? Thanks for the help.
Hello, thanks for contacting us. Please try to edit “header.php” and remove line 16. Should work. Regards
This method did not (
Please open a ticket regarding this. Lemme see what I can do for you. Thanks.
what is changelog for the new version of theme pls?
Could we have an eta on the next update, especially as WP 3.4 has been released?
See the most recent update… i guess great minds think alike 
Hello, we’re releasing new updates currently. Please stay tuned. Regards
My ticket has been waiting for 10 days and no response!!! The author above is right time is money and my client is very upset their site is still offline. I need you to respond to my ticket asap.
Hello, I took care of your issue. Please check out your project. Regards
Thank you very very much…
You’re most welcome
Hi I’ve submitted a ticket and it’s been a few days can you please take a look at it for me as soon as possible. I am having a few problems on my sliders being unresponsive after the latest update Ticket number is #597714
Hello, your ticket has responded. Thank you.
Thank you for your swift response. Some of the issues has been fixed however I am still having some issue with the slider. I have wrote the details in the ticket. Ticket number is #597714 Thank you
Hi, love the theme. I’m wondering how I can change the 404 page not found page. Thanks!
Hi, you mean creating something new? Simply you can create your page and describe the certain page via Appearance > Theme Options > Layout > Content / Page / Post > CUSTOM 404 PAGE. That should work. Regards
Hi there,
I am missing the option of “Register”. There is just the “Login” option. “Register” is a standard WooCommerce function…
I need the “Register” to work, how to fix that?
Hello. Apologize I didn’t get what you mean. Please be more specific. Regards
My bad.. we achieved it with standard Woo settings.
I asked a question before the last person and you answered them yet you haven’t answered my question yet? I need you to get back to me asap.
Please open a ticket and share your admin credential so we may investigate things in place. Thank you.
I did already
Thank you we’ll process your request.
When are you guys going to get back to me? I have heard nothing from the support ticket I’ve opened and the client is really upset that their site isn’t working still. Please give me an update asap.
Still having major problems with my theme… I have opened a support ticket and written you guys 3 times over there as well as over here. This is completely unacceptable as far as support goes. I need you to get back to me asap.
Still having major problems with my theme… I have opened a support ticket and written you guys 3 times over there as well as over here. This is completely unacceptable as far as support goes. I need you to get back to me asap.
Hello, I took care of your issue. Please check out your project. Regards
We having problem that the search bar drops down over the menu in our online shop. Do you have any solutions? http://beautyhouse.no/nettbutikk/
Hello, which version of coiffeur you’re using? Looks like there is script issue. Regards
1.3
Please try to update your theme. Recent version is 2.1
Hi
I have update the page and now the page dosent work! www.beautyhouse.no
only header and footer that is visible!
Please help us as fast as you can. The site have been down for 1 day now. www.beautyhouse.no
Only menu and logo shows!
Still having problems with the drop down search bar after update to 2.1
Why is support taking forever? Written to you guys 4 times here and over there!!!
As I checked your site the search bar works as it should. Could specify which page you’re addressing. Regards
Hello… My theme was working just fine now I’m getting a black screen… What’s going on? Here’s my site… Www.salonblondetn.com
Please open a ticket and share your admin credential so we may investigate things in place. Thank you.
I OPENED A TICKET SIX DAYS AGO and multiple comments on this thread and still NOTHING from you guys!!!!
I OPENED A TICKET SIX DAYS AGO and multiple comments on this thread and still NOTHING from you guys!!!!
Hello, may I have your ticket ID so I can check the condition right away. Regards
593600… I’ve just responded to your most recent response.
593600
Sorry for some reason my posts aren’t showing up… is this one showing up? The ticket number is #593600
I still haven’t gotten a response from you guys.
You told me if i sent you my ticket number you would see to it right away!!! That was 3 days ago!!!! Why did i pay for the support of you’re not going to give me support? I am very disappointed in your customer service right now… Please reply to my ticket asap.
Hello, I took care of your issue. Please check out your project. Regards
Hello, I’m having issue with woocommerce product carousel element. How is the order of these products assigned? Looking to adjust this, also it seems to only pull in 8 products even thought I have 12.
Hello, apologize for delay. Please open a ticket for us. We’re unable to provide support trough market board. Regards
Hi! I haven’t gotten a response to my support ticket in 4 days, and since it seems like this comment area receives much more attention than your support ticketing system, here is my problem:
“Invalid slider ID or alias.” for Master Slider when I put in it its own row in visual composer. I only have one Master Slider, and I chose it from the visual composer options. No purchase code from you for that plugin so I will need your help.
Hello, we do process ticket requests due to our work load. May I ask what version of theme you’re using? This issue has been solved with previous versions. Thank you.
15 Nov 2015 was purchase and download date. Version 2.1 (13.11.2015). Theme says up to date from WP. Private Ticket #585158. Your response only elevates my frustration with your support. I reported this issue 8 hours after my purchase, and was asked what version I was on an hour later. I replied 4 hours after that, and now I have been waiting 4 days for another response. Common sense would tell me that you should already know what version I am on based upon my purchase date. It would also indicate that you could have looked at the ticket I referenced to get the answer you are asking for here. Please stop spinning wheels!
Hello, your ticket has responded. Thank you.
Still having same exact problem one month later. I give up.
Master Slider updates you have missed since March 3, 2015: Version 2.25.4 / (14.12.2015) #
- [Fix]: Addressed a bug that causes some rendering issues when there was more than one slider in a page. - [Fix]: Addressed a bug with swipe events.
Version 2.25.0 / (05.12.2015) #
- [New]: Introducing Box transition view. - [Fix]: An issue with validating slider alias fixed - [New]: New dynamic tags for ‘Post image title and alt’ added - [New]: Exporting custom button styles added to importer and exporter tools - [New]: Title attribute added to button layers too - [Fix]: Addressed an issue that the slider alias was undefined after duplicating an slider - [Fix]: Addressed a bug that through an error while inserting as Slider in page by ‘Visual Composer’ (slider alias) - [Fix]: Addressed an issue with touch JS error in some Android devices. - [Improvement]: Improvement for loading fonts on websites under SSL - [Improvement]: Swipe sensitivity while scrolling page on touch devices improved. - [Improvement]: Now Master Slider can be initialized properly event if the page contains JS errors from third-party scripts.
May 2015: - [Fix]: Addressed a bug that through an error while inserting as Slider in page by ‘Visual Composer’ (slider alias) Thanks!!!!!!!!!!!!!!!!!
Have you updated your plugin with recent one?
great theme, I have a problem with the mobile version, on page products, the user is forced to scroll just to see the products. How can I fix?
Thank you
Hello, please open a ticket for all requests. Regards
Hey, can you give the steps to update the theme? Thanks!
Hello, please watch video tutorial via : http://doc.freevision.me/coiffeur/2014/10/26/importing-installing-dummy-content-data/
http://doc.freevision.me/coiffeur/2014/10/26/installing-theme/Regards
Thanks but neither of those discuss updating the theme, just the brand new install and importing xml data?
Apologize my bad! try this : http://doc.freevision.me/coiffeur/2014/06/20/updating-your-theme/ Thank you.
Worked great thank you so much for your quick help!
You’re most welcome
Hello i submitted a ticket 2-3 days ago with no response yet. I would appreciate if someone could get back to me. Ticket number is #582149. Thank you
Hello,
We couldn’t check the message board for few days. There are no tickets waiting to be responded currently.
Kind regards.
Hello, I created a ticket six days ago and haven’t heard from you. When can I expect support? Thank you
Hello,
We couldn’t check the message board for few days. There are no tickets waiting to be responded currently.
Kind regards.
We having problem that the search bar drops down over the menu in our online shop. Do you have any solutions? http://beautyhouse.no/nettbutikk/
Hello,
Do you have ticket for that issue? If no, please submit one and share more details.
Kind regards.
Do you want the ticket for the theme or the woocommerce?
Yes, Please.
i dont see any changelog on new version of theme? may i know it pls? thank you
Hello,
We couldn’t check the message board for few days. Change logs already added.
Kind regards.
Could you please provide a link to the exact mailchimp plugin that you recommend? Also could you provide detailed instructions/code to achieve the exact email subscribe box that is on your demo site? Do I need a premium version of the plugin to achieve that?
Hello,
Please try this plugin https://www.dropbox.com/s/vthbkhxp5torjd6/mailchimp-widget.zip?dl=0
and the add following CSS to Theme Options > General > CSS box
/**
* Mail Chim Widget
*/
form.ns_widget_mailchimp_form{
position: relative;
padding-bottom: 20px;
/*display: inline-block;
margin-bottom: 20px;*/
}
form.ns_widget_mailchimp_form input[type=email] {
position: absolute;
left: 0;
}
form.ns_widget_mailchimp_form input.button {
position: absolute;
right: 0;
padding-left: 15px;
padding-right: 15px;
}
Kind regards.
Hello, it’s getting really important. I need to know why the responsive menu doesn’t work… thanks for cheking the ticket
Hello,
We couldn’t check the message board for few days. There are no tickets waiting to be responded currently.
Kind regards.
