112 comments found.
Hi,
I submit support my email is altious@yahoo.com no reply yet. My question is about color, I change main theme color but no changes. Also how do I change the menu links color and widget color?
Hi,
This is most probably a permissions issue. Go to your theme’s directory and set CSS directory’s permission to 755. Then go inside the folder and set permissions of all php files to 755.
Best regards.
I have just checked its all 755.
Hi,
what is your ticket ID? I can’t find the ticket under your email or username.
Kind regards
Hi
I submit a request but i cant login to my account after making it https://premiumcoding.zendesk.com/verification/email/wC6BFerikZcm1WlnqqyBTpXnE i got link to reset but when I click it no way to reset the password just ask me login again..Hi,
can you write directly to support@premiumcoding.com please. We are preparing a new way of registering that will be implemented next week, so it will be easier. Thank you.
Kind regards
Hello, I love your theme and want to install it onto my website but I ONLY want it on my wordpress.com/blog section since I have my main theme on the domain. Can you do this for me if I buy your theme?
Let me know Thanks.
Hi,
on wordpress.com you can’t install custom themes. Only themes from WP respository can be installed. If you wish custom theme you need hosting.
Best regards.
Mine is a custom wordpress website, it’s not the generic one and I have my own hosting. The only thing I need your help with once I get your theme is for you to help me install it but ONLY for my blog and not my main website.
Let me know,
Thanks
Hi,
so you already have theme, you just wish to heve blog like Webly. This is not possible, you can only have one theme at the time avtivated.
Best regards.
Super awesome! Exactly what I need!!!
Ah…. I just wrote question via support about why tittle collided with first sentence of the article and I have just found that it is because I do not check post meta; date and author 
Hi,
can you tell me what the ticket ID is so I can check it out? Thanks.
Kind regards
I have just realized that although I set it to be responsive but it is not when I tested it in samsung and ipad. The web looks large that the right part is cut. Please help.
Thanks
So sorry if I ask silly question. This is my first effort to build a blog and am not familiar with wordpress yet.
After putting the page metadata through theme option now the web look responsive.
By the way, I wrote my purchase code here, is it okay to show it to public?
I cannot log in to get the ticket ID because the link from you in my mail said that I am to create a login password, but instead of going to sign up page, it took me to sign in page, so how can I get password to log in?
Hi,
please delete purchase code. Can you just tell me which mail you use for support so I can find your ticket.
Thanks.
Hi,
I have answerd you via ticket and send you password.
Best regards.
Hi,
I used the pass you gave but not sure about what my log in user name is. I tried some possibilities for user names, like agungmalang@hotmail.com, or agungmalang but still cannot get logged in.
I found responsiveness doesn’t work on this link when you open in smartphone or ipad in Firefox browser: kejardolar.com/situs/listverse/ Any tips to fix it?
Thanks a lot
Hi, I am still unable to access the support since day one. Please help. Thanks
Hi,
please check:
https://premiumcoding.com/registration-process-at-premiumcoding-support/Best regards.
Okay, finally I can get logged in. Where to ask for support? because everytime I click support in your web I am directed to your theme store and logged out, I get little frustrated as I have problem and not knowing how I can help!!!!!!!
how I can get help
You probably replied to my ticked within 30 which is awesome but , I cannot access answer because when I click on link create your email and password to access your support portal I am redirected to sign in page not in up page which is not good….... my request number is #67516
Hi,
I have send you pass via ticket.
Best regards.
Thanks , lets discuss there
Hello, I recently bought the theme and installed it on my site, everithing is ok, but the texts and images look weird, i need to fix this asap, please help.
My site is http://laoctavaletra.com/blog
Also Instagram block is not working
Hi,
I answered in the ticket that you also sent. Thanks.
Kind regards
I reply that email and haven´t got an answer yet.
Hi,
we have answer you via ticket. Check spam folder please.
Best regards.
I haven´t recived any email or response, please i need to fix this asap. I answered the first email, i replied.
I need help with this!! i didn´t recive any response. Your Zendesk doesn´t work properly, i need to fix this quick.
Hi,
this is the answer I provided in the ticket:
Hi,
the password you entered is not ok so I can’t log.
About the text you mean the paragragh is to close to the title right? I can fix it for you but I need the logins. The images look fine to me. I see it like that: http://snapnote.io/0dmeLZFor instagram you need to first install the instagram plugin that is in recommended plugins directory in the files you download and than you just need to connect the API in the instagram plugin settings. Also our suppurt can set it up for you. Thanks.
So you can either provide a direct email to provide the info there. I also send the ticket again.
Kind rergards
I already replied to that message and got not answer, i sent a new email to support@premiumcoding.com
This includes credentials, thats why i can´t just put my information here.
Please check it out and answer.
Hi,
I got it now and I have already forwarded it to our support. Also I will provide the answer about favicon here in the comments for others also.
About the favicon – we are not allowed to have that option anymore in themes (directive from Themeforest) as it is set in Wordpress itself. Check this article:
http://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/under point Adding Your Site Icon or Favicon in WordPress.
Kind regards
Please i need answer about the text issue and image layout in my site: laoctavaletra.com/blog
Everything else is fine.
Hi,
I have answerd you via ticket.
Best regards.
Thank you very much.
No problem
Hello , I have one doubt. I did the complete translation of webly.pot , however, do not know how to assign it to my site .
Hello , I have one more question . I would also like to remove the social media menu . How do I do ?
Oops , one more question , I need to increase the font size of the titles . Both in the mobile version , as in the desktop version .
Seeking Slideshow Plugin ( http://webly.premiumcoding.com/page-with-slideshow/ ) coming in the subject, but I’m not lying.
Could you help me find , already searched the plugins folder of the package, but do not.
When the title of the post or page is long , the images of grid- 2 model are left with blank spaces between a post and another.
Hi,
can you please write via support tab in theme’s description so I can forward this to support and I can also send you the slider plugin. Thanks.
Kind regards
I get this when trying to activate the theme in wordpress 4.4 and the latest version of the theme.
Parse error: syntax error, unexpected T_STRING in wp-content/themes/webly/includes/widgets/recent_post_widget.php on line 1
Nothing works now and i have tried to replace the file with a new one but that does not work and i can’t find anything wrong in the file either.
Thanks.
Hi,
if you are uploading via FTP use binary transfer mode. If you still have issue open ticket via support tab and send us logins so we can install theme for you.
Best regards.
Hi,
I have sent a support ticker via the tab, i now got an email saying that i should click a link and choose a password to be able to sign in, when clicking on that link a only get a login screen and no options to choose a password.
Thanks
Hi,
what is your ticket id?
Best regards.
67450
Hi,
I have send you pass. via ticket.
Best regards.
Thank you
Good night , all right?
I bought your theme Webly , and caught him due to the fact that he has some features that are not seen when buying the theme .
They are: The Newsletter of the sidebar. Instagram Feed Revslider Easy Social Share Buttons3 Facebook Pagelike Widget
I noticed that they had been analyzing the issue by http://whatwpthemeisthat.com/
So I bought the theme .
Also, I’m not finding a way to let the Blog divided in the examples menu – HOME:
http://webly.premiumcoding.com/grid-2/ups , I think we could move at all here!
only it lacked the plugin of sliders
Hi,
all sorted out? Not sure if you need support or not? If you do please write via support tab in theme’s description . Thank you.
Kind regards
hello, would the thema by update to 4.4 for wordpress?
Hi,
yes theme is wp 4.4. ready.
Best regards.
can i my cash back? My theme before is good enough.
Hi,
for this you will need to contact Envato. I can’t refound you. Sorry.
Best regards.
If you need any help you can open ticket via support tab and we will help you.
If date and comments count metadata is disabled on grid 2 “blog pages” version, then post title overflows excerpt on the frontpage
This needs correction
Hi,
please write via support tab and provide the url if you have it of the problem and I will try to replicate that on our demo tomorrow. We will make the fix on Monday. Thank you.
Kind regards
Hi,
Just disable date and comments and you will get it replicated.
Hi,
can you please open ticket via support tab and send us logins so we cna check this.
Best regards.
No I can’t
Also:
1. Youtube Video width is not correct when visiting via mobile (Responsiveness)
2. Video post type creation is delayed, I had to edit/save several times for video to finally appear on the frontpage
3. When styling color codes get replaced once color wheel is closed for some reason
Right now theme is way too buggy, but I am still using it and will report if I find anything ele.
Hi,
why can’t you open the support ticket? We provide all the support there and all bug handling and solving is done there. Also please provide url to your website in the ticket.
Also number 2 is probably caching (server or via wp plugin). It’s done the same as in all our previous themes and there isn’t any delay from the theme.
Kind regards
Hi, I was wondering if you may help me put banner with a form (just a shortcode before the site content bellow the banner) like the site marieforleo.com? Thank you!
Hi,
please write via support tab for that. I guess the easiest would be to add a slider (like revolution) and work from that.
Kind regards
Hi,
I can’t access your site for support. Please, would you mind repply me here or solve the problem trying to retrieve my password throught premiumcode.
Thank you
Hi,
for register please read: https://premiumcoding.com/registration-process-at-premiumcoding-support/
Best regards.
First of all, superb theme, absolutely beautiful. Second, my question, have you tested it with compatibility for Visual Composer? If so, any issue?
Hi,
never tested with WC, but since this is blog theme there is no reason why WC shouldn’t work.
Thanks for nice words.
Best regards.
Ok, no problem. I will buy the theme, test it, and report back here. Thanks!
Ok, great, thank you. IF you run into any problems please report it via our support tab. Thank you.
Kind regards
Hi, nice work! How to display only one post category at the homepage?
Hi,
thanks. Unfortunately that is now as natural in WP as it should be. Please check this post:
http://awordpress.net/blog/use-category-as-front-home-page-wordpress/or write via support tab and we will help you out. Thanks.
Kind regards
Awesome theme! Would love to see infinite scroll / auto-loading of previous post, and a static sidebar option. Otherwise, it’s gloriously simple. Well done!
Hi,
auto loading seems like a nice feature for the grid blog yes . About the static sidebar, what exactly do you have in mind? Thank you .
Kind regards
Hello! I want to purchase this wodpress theme for my website, but firstly I wanted to know is it possible to put a banner on the top also in the bottom of the page?
Please, let me know!
Best regards!
Hi,
thank you. like a fullwidth banner above the header?
Kind regards
I ve checked the template and are only 3 versions displayed ( Default, Grid, Odd/Even Grid Version ) and there is only 1 place for banner ad.
Thank you for your reply!
No problem , have a nice day.
can we include 3 banners in the homepage, is it possible? also when a visitor open a post? thank you!
Hi,
you can have unlimited number of banners in the sidebar section, in our demo there is one just as an example, you can have more of them like that.
To have a banner within a post, you can install a plugin for that kind of functionality.
Kind regards
Great theme!
Is it possible to get the text more centered like in this example, http://www.webdesignerdepot.com/2015/11/popular-design-news-of-the-week-november-23-2015-november-29-2015/
So there is more space on both sides of the text.
Thanks
Hi,
thank you .
Yes, simply increase the padding. Please write via support tab and I can help you with that .
Kind regards
Nice Work, Loved it
Thanks
Amazing work, GLWS
Thanks
