Hi.,

If you are using “KidsZone” theme updated version 2.6.

Go to theme directory kidszone \ framework \ theme_shortcodes.php Remove line no: 325 to 329

Check this screenshot: http://prntscr.com/9sfbco

Regards., DesignThemes Support.

Thanks, I got it!

Hi,

Please tell me how to do as question in image I have sent you at http://themeforest.net/user/designthemes

Best regards,

Hi.,

Thank you for contacting us.

Kindly, help us to have a better understanding on it by getting back with some screenshots like references. So that, we can have a clear look at your issue.

Regards., DesignThemes Support.

http://tinypic.com/r/dgmaoj/9 when you type coupon code and click on “use coupon” (pouzit zlavovy kupon) It makes nothing And the second issue is the product part – it doesnt fit into the field

Hi.,

Please refer this link – https://docs.woothemes.com/document/coupon-management/

The coupon is enabled and works on desktop version of theme. It doesn’t work on responsive version.

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We can check and have a clear look form our end.

Regards., DesignThemes Support.

Hi, the coupon work after the css you sent to @stevengrossman 1 month ago. But the product name still does not fit into the coulumn in the vertical version of responsive theme (see the picture url in the conversation) I wrote that 5 months ago

Hi.,

Please remove the z-index in the below class in the file https://mundopetit.cl/wp-content/themes/kidszone/style.css line no: 304 approx to fix the issue.

#header-wrapper, #header-wrapper header { clear: both; float: left; margin: 0; padding: 0; position: relative; width: 100%; z-index: 99998; }

Regards., DesignThemes Support.

Solved. Thanks!

Hi again, it´s solved but now I have another issue because the z-index. The onsale circle it´s over the mega menu. You can the screenshot at: https://dl.dropboxusercontent.com/u/63541614/Captura%20de%20pantalla%202015-12-30%20a%20las%2020.30.46.png

Thanks in advance

Another problem, that’s, I can’t hide project details on gallary detail page. Althought, I add code: .projectdetails { display: none; } .projectdetails { display: none; } on Custom CSS zone

My site infor, just send you on Skype, Please help me check and fix for these problem!

Best regards,

Hi.,

Thank you for contacting us.

Kindly send us your Domain name. So that we will check and give you a fix ASAP.

Regards., DesignThemes Support.

http://pssmontessori.edu.pk/

Hi.,

Kindly get into your theme-directory through “wp-content/themes/kidszone/style.css” and add width as shown below in respective class name.

Line number 276 (approx) – #logo{ width: 30%; }

Line number 277 ( approx) – #logo a { width: 100%; }

Line number 278 ( approx) – #logo a img { width: 100%; }

You can change the ”#logo” width as per your needs in order to increase the width of the logo.

Regards., DesignThemes Support.

Kindly check the below screenshot of the style.css as per your provided path.

http://kreativeworx.com/signature/sc.jpg

Kindly Let me know where and what should I insert in highlited lines. Should we insert all three mention widths as per your last message? Kindly explain

Cant we do this in child css ?

Hi.,

Just add this css code in Dashboard > Kidszone > Integration > Custom Css.

#logo{ width: 30%; }
#logo a { width: 100%; }
#logo a img { width: 100%; }

Regards., DesignThemes Support.

Thanks.. it is working but only increasing the width not the height which is spoil the ratio of image based logo. Kindly let me know how to increase the size with maintain the ratio of the image logo

Hi.,

You need to use a bigger image with high resolution so as to fix the issue.

Regards., DesignThemes Support.

Dear, There are 2 more quires kindly let me know the solution: 1 – How can we can implement delete gallery should also delete all images related with the gallery. If we create 50 galleries and then delete them and create new galleries old images will stay in Media. Attached images should be deleted also from server. 2 – We are not using blogs and may other services of the theme. All we are using is gallery option. How can we prevent creating too many sizes of image while upload new. Currently 25 types of images from single image will occupy the space on the hosting and taking to much time for page load or using compression image plugin.

Hi.,

Please check that issue with your hosting team, as this issue is not related to the theme. It may be due to some permission problems.

Regards., DesignThemes Support.

Ex cuseme, With other wordpress site on that hosting, I still post comment on normal!

If you want I can send you link of that website to test

Hi.,

Let us know the reply with your hosting team regarding the comments issue.

Regards., DesignThemes Support.

Yeah, they are said that, I should check for theme code! The hosting is working normal for all other wordpress websites!

Please help me check what is problem I’m facing?

I think one of seting function in Admin KidZone panel can make this issue!

Best regards,

Hi.,

It seems your .htaccess file has a huge set of rules. Can you please removing those rules and try it with the default content and check the issue.

Regards., DesignThemes Support.

I have tried with some case but It’s not ok!

And now it move to another issue. I think your theme code have things conflict with other in my site!

All of plugin I used on the site use your theme are using by other site on the same hosting and them are working normal!

Please help me check for this issue. I can’t find any solution for it!

Thanks so much!

Hi.,

Please be more specific about your new issue as we could not understand it clearly.

Regards., DesignThemes Support.

Please check on sms at http://themeforest.net/user/designthemes to see how I’m getting problem!

Regards

Hi.,

The forbidden error has now changed to “Internal Server Error”. Surely there is some issue with the server. Because this error occurs only due to server issues. Have you tried the replace the htaccess file that we suggested?

Regards., DesignThemes Support.

Thanks for reply,

If you search this error on google https://www.google.com/search?q=wp-comments-post.php+500+internal+server+error&ie=utf-8&oe=utf-8 You’ll see it’s not from server!

I have tried with some method, but It’s not ok! I have tried to romove with new htaccess file too.

And please help me note that, All other sites are runing on the same hosting can post comment normal!

Best regards,

Hi.,

Please send us some screenshot of the issue along with WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

And please tell me some other:

1) How to change background color for Header Menu and Menu name color?

2) How to hide Cart and currency Icon on the top menu?

Best regards,

Two problems I have just found out:

1) I can’t add one more or change some menu on Primary Menu.

2) After click save menu, The Primary Menu can’t keep the Assigned Menu before, so I have to Assign again.

Please tell me how to fix?

Regards,

Hi.,

Thank you for contacting us.

1) We have sent the latest layerslider plugin to your email. Please have a look.

2) Just add this css code in Dashboard > Kidszone > Integration > Custom Css. Change the background color as per your needs.

#header-wrapper { background-color: #ff0000; }

3) Kindly, ask your hosting team to increase the max_input_vars value to 5000 and then check saving the menu items.

Regards., DesignThemes Support.

Ex cuseme, my mean, I want you send me one latest full layerslider Demo file to use. Because the file I downloaded on themeforest.net can’t use!

Some other point I’m trying to do as you said.

Hi.,

We have sent the slider export file to your mail. Please have a look.

Regards., DesignThemes Support.

I got it!

Thanks for fast support!

Hi.,

Thanks Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Okay, Wait me fix for some problems and then I give you start. Sure!

Best regards,

Hi.,

Okay., Thank you.,

Still have one point I want to ask you:

How to hide Cart and currency Icon on the top menu?

Regards,

Hi.,

Thank you for contacting us.

Just add this css code in Dashboard > Kidszone > Integration > Custom Css.

#cart-summary li:last-child { display: none; }

Regards., DesignThemes Support.

It’s not Ok!

Please check that code right or not?

Regards,

Hi.,

The css code is correct. Please mail your WordPress admin Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

It’s ok now!

You should get 5 starts for great support!

Best regards,

Hi.,

Thanks a lot for such great loving appreciation!!

These kinds of good appreciations really help and motivate us to perform well and deliver better service to customers

Regards., DesignThemes Support.

Please tell me how to add the title “Newsletter” as on the image?

http://s30.postimg.org/za3kpcdkh/Untitled.png

Best regards,

And please tell me how to change Font for main menu by Arial,Helvetica,sans-serif Font ?

One more please:

How I can add phone number to contact form on as this image: http://s13.postimg.org/m6qb3d5rr/Untitled.png

Best regards,

Hi.,

Thank you for contacting us.

Kindly refer the attached screenshots will help you get a clear view.

1. https://www.dropbox.com/s/p611q3ol2y5kjnt/newsletter-widget.png?dl=0 (Newsletter)

2. https://www.dropbox.com/s/sp0hklybkvnnzmb/chnage-menu-font.png?dl=0 (change Font )

3. Go to respective contact form and refer https://www.dropbox.com/s/zkho7jaodd69ymr/add-phno-cf7.png?dl=0

Regards., DesignThemes Support.

Thanks for quickly reply,

I have just sent you one sms to http://themeforest.net/user/designthemes.

Please help me check for theme reponsive with mobile phone? My site’s getting some issues with this point!

Regards,

Hi,

Seem, the place you tell me to add phone number field not right. I have added this field for two contact form, where You have created but It is not appear on my site?

Please see message on http://themeforest.net/user/designthemes to know where i have used contact form.

The same for change font, I have done some changed for fonts in backend, but It doesn’t change for me!

So, please help me check for phone number point and tell me where I can change all font in css files (for text; h1; h2; h3; h4; h5; h6…) to “Arial,Helvetica,sans-serif” font?

Best regards,

Hi.,

We have checked your site and cant find any issues as like you have mentioned.

Please send us the screenshot of the issue you’re facing.

Regards., DesignThemes Support.

Please check email, I have just sent.

Thanks!

The first please help me check for phone number field and how + where to change font in css files for text; h1; h2; h3; h4; h5; h6… to “Arial,Helvetica,sans-serif” font?

I’m taking some picture from my phone to send you!

Please help me check for Responsive with LOGO on mobile phone: http://s18.postimg.org/nbjwpio8p/2015_11_25_16_00_29.png

With other sites, all things normal on my phone not the same with your theme!

Regards,

Hi.,

1) You can set the font family to the h tags from Dashboard > Kidszone > Appearance > Typography.

2) It seems that you have changed the admin details. Send us the updated details so that we can check the phone field in the contact us page and the logo issue.

Regards., DesignThemes Support.

Hi.,

Kindly get into your theme directory through”wp-content/themes/kidszone/style.css” and add the below given code.

select, input[type="submit"], button, input[type="button"] { -webkit-appearance:none; -moz-appearance:none; appearance:none; }

Regards., DesignThemes Support.