20 comments found.
Dear Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com
Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Dear customers,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while.
Thank you for understanding.
Hi, I tried to reinstall a last theme but cannot
Please check this bug asap https://drive.google.com/file/d/0B35GNikuQaOqRHJ0cE9MR0kxUW8/view?usp=sharing https://drive.google.com/file/d/0B35GNikuQaOqd1JZdHc1aHJ5bjA/view?usp=sharingHello,
Thank you for contacting our support team!
As I can see you have purchased M2 House repair HTML Theme. This theme was built using HTML5/CSS3. It couldn’t be installed in WordPress admin panel.
In order to install the theme you should upload template files to the root folder directly.
In order to edit the theme you’d need to edit the source files.
Please take a look on theme documentation: http://hr-html.axiomthemes.com/doc/
Best regards.
Dear Customers,
Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused.
Thank you for understanding.
Okay so before I actually buy this, I need you to clarify a few things is the booking system working? Is the contact form working?
Hello Goldburg,
Thank you for your questions.
There is contact-form.php file responsible for contact form functionality.
Your email address should be specified in the contact-form.php file and it will work properly.
Booking calendar is only design element and you may need additional customization to make it fully functional.
Thank you for understanding.
Feel free to contact us if you have any further questions.
Best regards.
Hello,
Does it have newsletter and contact form php working? In the one page layout the menu overlaps the google map zoom tool
Thanks
Hello,
Thank you for your questions.
Sure, contact form are working. There is contact-form.php file responsible for contact forms functionality. Your email address should be specified in that file.
Google map zoom tool could be easily moved to make it clickable. Please take a look on this screenshot: http://prntscr.com/d7z4x4
Feel free to submit ticket https://axiom.ticksy.com/ once it is needed, so we’ll provide you with code for that.
Best regards.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occurred for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Can you supply the PSD files ?
Hello! PSD files are included in the theme package. You will receive them submitting a ticket request. Best regards!
Hi, is there a way I can set the isotopes to show a different category first instead of “All” or ”*”.
Under projects—I just want to another category to show first instead of “All”.
Thanks!
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
Ok, I’ve submitted the ticket.
Please expect reply asap.
I waited three days for Tony to tell me this:
“Unfortunately this all I can help you with. Such customisation required additional scripting and we don’t offer such services.”
Completely unprofessional. I’ll never buy your products again.
It was a simple question.
Hello,
I’m really sorry that you were not able to edit the script using the examples I provided you. Your request is additional customisation and you can check our support policy regarding such cases: http://themeforest.net/page/item_support_policy
I don’t believe that for a second. Instead of excusing your conduct by throwing some links our way, be a man we can admire and support your products.
I understand you concerns. We do offer support for our products but we don’t support any additional customisation. We offer support to help you edit basic functionality of the theme and fixing issues related to the theme functionality. We don’t help to customise scripts or add any additional functionality to the theme. The links I sent you meant to show that you will need to edit scripts and also there were codes which need to be embedded.
It doesn’t excuse your actions Tony. You can play as if you ‘care’ on these comments but the reality is that you couldn’t care less. As a result you’ve wasted my time and money.
I’m sorry that you have such a bad experience with our template and support but your request was about additional customisation what we don’t support and I really wanted to give you a hint how to achieve this.
I didn’t need a bloody “hint”. I needed you to fix your template. Period. What I got was the runaround from YOU. Wasting my time for 3 days.
That’s not support, that’s NOT how you treat customers.
Our template works fine. You request is related to script customisation.
Your template is slow, buggy and missing features. Your support is slow, lacking and disrespectful.
Hi there,
i purchase theme. I loved it. Very Nice. Can you help me with the fontello stylesheet. I want to implementate social media icon XING, which is not embedded. Can you give me Support with this issue.
THX a lot
BEST REGARDS.
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies.
Best regards.
Good work, GLWS 
Thanks a lot!
great style, i whish you good luck with your sales 
Thanks a lot!
One word – perfect! Each element of the design is in place. Good luck Axiomthemes!
Thank you for such a nice words!
Very nice item, GL
Thanks, GLWS!
nice template gud luck
Thank you
Very nice design buddy!!!
Thanks!
Great item, good luck
Thank you too!
Nice template, GLWS
Thank you
