66 comments found.
Hello. Pre-sales question. Any issues with installing a mega menu plugin like Uber Menu?
Hello there,
There is no issue installing mega menu feel free to use it. If you face any issue after purchase contact our support we are here to help you.You can access our ticket support system using http://kodeforest.com/support
Thank you
It is NOT advertised ANYWHERE that Mega Main Menu is included with this theme. You’re not only doing yourself a disservice, you’re doing potential customers a disservice. We went out and purchased a Mega Menu solution and never had to do that. Kodeforest should pick up the tab for that Menu purchase.
As it is now, I will not allow any clients to purchase your themes. Ridiculous.
P.S. Sneaking a SMALL note at the VERY BOTTOM of your advertising that “DEMO images are NOT included” is shady. Just saying.
Hello there,
We are sorry for your bad experience, mega menu is included with the theme can you please tell me what’s the issue you are facing with mega menu, we are here for you and will make sure this mega menu issue should be resolved asap.
We don’t leave our customers alone please provide me detail so that I further investigate the issue for you.
Thank you
Hello rlogan2334,
We apologize for not advertising the Mega menu plugin at the profile. Actually its a plus premium plugins for the customers that Mega menu plugin included in the theme. You just need to install the plugin and activate it.
Thank you for pointing out the issue. We are going to update it on the profile regarding the Mega menu plugin soon.
Thank you.
Is there a way to use this with PayPal Adaptive Payments or Chained Payment so there are more than 1 receiver?
Hello there,
Didt get your point can you please explain a bit more it’s political theme not a charity or store!!
Regards
Hello. Pre-sales questions. Some themes I work with have an “advanced post editor” that allows you to design each post as you would a regular page. Does this theme allow that? Thank you.
Hello rlogan2334,
No, The page builder is not connected with the posts. But there are multiple options available in the post where you can customize the post as you wish to have.
Thank you.
My client will be selecting a theme today. To help make a sale for yourself…
Could you elaborate please? Or, could you show be the back-end? Are we talking about the default WP post editor?
Yes, Sure here is our online documentation where you can view the whole backend of the post editor.
http://www.kodeforest.net/wp-demo/democracy/doc/The post area is located in the menu name as ‘Creating Blog’
Also we have power full blog settings that let you manage the blog in the way you wish to have.
http://kodeforest.net/wp-demo/democracy/blog-settings/Thank you.
Sorry, but this does not address the Post Editor. Unless I’m missing something, this documentation only addresses the Blog Page.
I am sorry but I am not clear about your question what are you trying to ask. Please email us so we can provide you the screenshots.
Best Regards
It’s pretty simple. Can you design single posts with an advanced page layout? If you can’t answer my question as is, the answer is most likely “no”.
We went with Enfold, which offers this feature. Maybe review their theme features to see what I’m talking about.
Hello There,
Page Builder is added in Page not in posts, in order to add some extra functionality you need to add it from shortcode panel.
Yes the answer is no if you are looking for post builder just like page builder.
Thank You
Installation was not good. Tried to register and open a ticket. I never got a confirmation email. Demo theme import is not working.
Hello There,
Please check your spam, sometimes confirmation email sent but it went down to spam, please check your spam folder and let me know if this issue still persist.
Thank You
je narrive pas a instalé le theme klkun peut m’aider
Bonjour,
Nous sommes là pour vous, s’il vous plaît nous fournir votre Wordpress URL et les détails de connexion à notre système de support de billets, vous pouvez y accéder en utilisant cette URL http://kodeforest.com/support
Je vous remercie
I bought the template. I send them a support ticket and do not answer me . I register on your support account and never got my confirmation . I can not enter as a registered user. I just want to know if it is true that I installed the free template, or lie . servicios freelance
Hello there,
Thank you for purchasing our product, it’s true we are offering first free installation please write us an email on our profile if you are not able to login our support system.
Our representatives are there to help you with issues you are facing.
Thank you
Hello and send them the data on my web site for your email in your profile and still have not answered me . I wonder if they support or do not because I can not contact more than by this form.
Hello there,
Please be patient our representative will contact you shortly.
Thank you
Hello,
Your first free installation is completed, please try refreshing your site. 
Thank You
Hello, your theme needs some special requirements in web hosting? sorry for my english is a cuestion bad write. Gracias
Hello serviciosfreelance,
No, the theme does not require some special requirements in the web hosting. Just you need to install the latest wordpress and install the theme.
We also provide $50 free installation service to our customers, After purchasing the theme please open a ticket at our support form and provide WP login details, our dedicated support team will set up your site same like demo.
Thank you.
How to edit project details. like Stephen Johns
Hello emrys_,
Please open a ticket at our support form our dedicated support team is there for you.
http://www.kodeforest.com/supportBest Regards
I send a ticket, please help me,
Your query have been responded Stay connected with the support team
Hello, any way to eliminate black effect over pictures?
Hello fermol,
Yes, That effect can be removed. Please contact our support team regarding this issue they will help you there.
http://www.kodeforest.com/supportBest Regards
Hello! I downloaded your template for your site http://joxi.ru/52ae39Qie5xl20 Home purchase reason was the excellent design and the selection of images. Very disappointed when it is not found in the template pictures themselves. Can they somehow get? I did not see the warning that the images do not come in the kit. Thank you.
Hello There,
Its written on product description, please open a ticket at our support system our representative will guide you how you can get all these images.
For more information please access our ticket system, our representatives are there to help you http://kodeforest.com/support
Thank You
Firstly, great work! Congrats. But I have one questions though, why don’t you allow an update within the wordpress admin system? Why is it that we always need to download a fresh copy and re-uploading again?
Hello There,
Thank you for appreciating our theme, we will surely gonna consider this in next upcoming update.
Regards
Nice theme but the demo import doesn’t seem to work. It keeps timing out. When I finally did get it to work, the layout was pretty broken. Even going to the home-page to set the demo template I received an error.
Plus, I think you guys should cut the demo content down a bit. Almost 900 media items were uploaded just for the democracy demo content. Probably why it keeps breaking.
I just created a ticket
Hi, just wondering what the estimatated turn-around time for support is. Thanks!
Hello There,
Our support staff work from Monday to Friday and we reply within 12 to 14 hours, it depends on number of tickets we receive each day.
Please be patient our representative will contact you in a while.
Thank You
No rush! I just didn’t see anything regarding an ETA so I thought I’d ask.
Hello There,
You will be glad to know your dummy installation is completed.
Thank You
The Support system is not working properly, I’m not getting emails from it. Could you check my ticket about the install of the dummy? And respond manually trough email? (I’ve no ticket number)
Hello Zeeshan272,
Our support system is working fine. What issue you are facing ? Please share your ticket number so I can track the status of your ticket.
You would have open the ticket in the weekend and our support staff works from Mon to Fri due to which your ticket would have left responded.
Your ticket will be responded Soon.
Thank you.
The problem is that I did not receive any ticket number. The system responded: Support ticket request created, but no mail was received (I’ve outlook mail).
I just created one more, so you can check the last one with the name Zeeshan in it.
Please review the tickets you have opened. All the tickets have been responded by our support staff.
Thank you.
The problem is I cant view the ticket. I don’t have a ticket number (never got one). Could you look up my ticket number?
I’m still waiting for the demo content to be imported (trough the plugin its not working), I’ve given the FTP and wordpress login… Its taking already 2-3 days, I need the site to be online. Ticket #744093.
Hello There,
I am personally monitoring your ticket, it seems there is certain issues with the hosting, those needed to be resolved also i have been told by developer server applies restrictions on uploading an image,
Can you please reply back to email so that our team proceed further with your installation?
Thank You
Hello Zeeshan,
I have just been informed by QA team your dummy installation is completed, also update is out now in case of future installation feel free to use kodeforest importer to import dummy content for Democracy and for Lawyer.
Regards
Hey how do I choose the lawyer layout and is there a demo content feature so I can get the website to look like the demo?
Hello There,
Yes it can be done, we are going to release an update in next week until then you can open a ticket at our ticket support system where our representative are there to help you out with lawyer dummy installation.
Thank You
Hey there! I opened a ticket at your support system but still haven’t heard from them. How long is the wait time?
Hello there,
We have just released an update please delete the previously installed kode importer and then install kode importer again using TGM.
our support staff works from Monday to Friday.
Thank you
...
Hit the enter button too quickly but wanted to say that this theme is AMAZING! Btw found the demo content part. All good!
Thank you very much for your appreciation.
Nice work, Gud luck
Thank You Very Much
Great job man, GLWS
Thank you so much!
Why i cant open this theme with chrome ?
Hello denytb,
We are able to view the theme in Google Chrome. Its working fine at our end.
What issue you are facing ? Try to clear the cache of your browser and then check it
Thank you
sometimes i can open it and sometimes “The connection was reset”
Now i cant open it in firefox … :((
its like “you can only see me once!”
Btw im in indonesia…is it may be, trouble in server service for indonesia ?
Hello There,
Not sure what exactly you are facing but it might be ISP problem can you please try in chrome again or use proxy?
I will personally look into our hosting, thank you for pointing it out.
Thank you
Anyway i’ll just buy your theme 
and can you pointing me out the error http://masikaicmi.or.id/ ?
i’m really have hard time installing the theme 
im following your guide, but some menu or option not there :((
Hello There,
Update of democracy just been released please install fresh wordpress and then try importing dummy data.
In case of any difficulties please provide your wordpress login details at our ticket support system.
Thank You
Fantastic work ; good luck with this piece of art. We’ve also shared this with our list to give you some extra exposure Wish you the best with sales.
KindRegards,
Bedros
Hello Bedros,
Thank you very much for your feedback
Really Appreciated!
Thank you
Very nice theme!
Just one presales question: Is it compitable with visual composer and essential grid?
Have you tested into potential conflicts?
Hello dynamicpages,
Thank you very much for your appreciation.
Yes, The theme is fully compatible with all the plugins, If you faces any issue while using these plugins then you can simply open a ticket at our support form http://www.kodeforest.com/support
Our dedicated support team will help you out.
Best Regards
thank you!
Welcome
