151 comments found.
Hi. I sent an email. 1 week ago and still haven’t received a reply. I really need these button short codes to work so I can complete this site.
Please give your ticket ID.
Ticket #634623
its okay. I worked it out myself
Thanks
Hey please help me install the template. i raised a ticket three days ago and i don’t still see any change.
thank you for your quick response.
Hello, I am interested buying this theme but there is one thing that I need to know before buying. I am working on volunteer management system and i deciced to us this “Wired Impact Volunteer Management” , so i want to know is your theme will work with this plugin ?? Or Suggest me if you have better solution for volunteer management.
Hi, if the plugin works with other theme. It will work with our theme.
When import to data, I got Event errors. Please help us.
Please send your site login information via our support center.
How can I update?
You need to download the latest version from the download page and then you can upload it via FTP.
Hi. I’m looking at purchasing this theme, but it really doesn’t seem to be responsive like it claims. When I look at it on my phone, it just looks like the desktop version. Please advise. Thank you!
Hi, Its responsive. After purchasing, if you find any problem regarding responsive just send a screenshot from your handset, we will check and update this.
But it’s not responsive because I can look at it my phone right now on http://volunteerx.wpengine.com/ and it just looks like a smaller version of the desktop site. I even have to pinch-zoom on my phone in order to be able to read the text where if it were responsive, it should auto-scale to my phone and I shouldn’t even be able to zoom. I don’t want to purchase until I can see that it is actually fully responsive – that’s why I’m asking now.
Hi, Wait a moment.
Hi. Thank you for the link, but it is still just showing exactly the same as the desktop version. I’m mainly referring to the header. It seems that once you scroll down the page, it’s a little bit more responsive (although still not entirely), but the header still is accepting hovering and zooming. And the text is still quite small. If I could send you a screenshot from my iPhone 6s, I would so you can see what I’m talking about. Is there an email address I can use to send you the screenshot?
Hi, Probably its responsive bug. Please give your handset model. We will check and will fix this ASAP. Also, you can check all device view from http://quirktools.com/screenfly/#u=http%3A//wp1.themexlab.com/wp/volunteer/&w=360&h=640&a=39&s=1
Thank you!! I’m using an iPhone 6s. If this is fixed and my client likes this theme, I will be purchasing. Thank you again!
Thanks, We will inform you.
Hi, We have fixed the issue. Please check the live link now http://volunteerx.wpengine.com/
Looks great! Thank you!!
Hope your client will love it 
I have tried on different hosts and the demo content does not import. I have tried auto. I have tried manual. Does it actually work at all? What does it need to work? This is frustrating. It has been 24 hours since I submitted my request with support but haven’t heard back.
Hi, Please send your site login information via support center. We will check and will install the demo.
Please forgive me. I see that you actually did reply to my support ticket request within a few hours but it went to my Spam folder. Thanks for your help
Hi, No problem, we will check and will give you update shortly.
This template is compatible with WP eCommerce
Hi, The theme support Wocommerce.
Can we customize the color scheme?
Yes, We used color option on backend. You will find it under theme setting.
Hello, I submitted a support ticket 3 days ago and have yet to hear anything back. I just sent an email as well hoping to get some help regarding a bug found.
Yes, we got your ticket and assigned to developer. He will give update.
This issue has been resolved. I received great support and help in getting the matter fixed. This template overall is one of the most organized and flexible I have seen in a long time. Plenty of options and easy to customize. Thanks for the great product!
Thanks
Hello,
Does the Blog page layout and standard page layout allow for a sidebar? I do not see a sidebar on any pages in the demo except for the store, which I will not need.
Thanks
Hi, Yes, you can use sidebar on every page including Blog.
Can I create as many custom sidebars as I want?
Yes, you can create.
Hello, I am very interested in your theme for creating a website for my foundation. However there is one thing that I need to know before buying. I would like to make a bookmark where people will have a chance to add their classifieds (they would appear after accepting by admin). There would be two options “I want to be a volunteer” and “I am looking for a volunteer” – where everyone can post simple info and leave email for contact. Would it be possible within your theme?? Best regards! M.
Hi, Yes, its possible. You just need to add a plugin and form. We will help you if you needed.
Hi I bought this theme and there are a couple of issues that needs to be addressed. Who can i send these too?
Hi, Please send a support ticket via our support center. We will check all issues.
I have sent my email to you for for more than 12 hours but i have not gotten a reply.. can you tell me whats going on?
You will get update shortly.
Please check response.
I received 1 response and now there is no follow up to my question
Please give me the ticket ID
MUHIBBUR RASHID <muhibbur@gmail.com> did not give me a ticket ID
but i sent an email to support@templatepath.com and i received the reply from him
i did not receive an email or ticket ID from you
This issue is ongoing for a week since i purchased and i extended to 12 months.. am i going to expect these slow responses for the extra i paid for ?
Please check reply. Also, we are not giving 24×7 support. You should wait for reply.
Is this the kind of reply I am going to be expecting for extended support! If that statement above is true, where was the answer that was supposed to be sent to me last week! You offer no apologies but add insult to injury.
I run a business like your company. If I have to wait for 1 week for your reply , it affects my reputation. I am a reasonable person. Just see my replies from last week but you are making me look like a irrational customer .
I know you are going to reply me sorry but would you be able to give me back my whole week wasted even if you offer a refund ? There is a serious problem with your company’s support infrastructure.
I expect an explaination as to how you are going to address this issue and if you try to circumvent this , then everyone should be known what your so called Extended Support factually means.
Hi, Please read carefully about the extended license. Normal license supports 6 months and extended is support for 12 months. Nothing else. We have installed the theme+demo to your server and gave all answer almost instantly. Comparing another author, its 10 times better.
If you want to refund, ask it from Envato. Or send support request via our support center.
We asked FTP details with reply mail. Please provide the information.
I have read perfectly about your license. You tend to create an impression that I am writing on blatantly for fun. I am talking about your support. Again, you make me look irrational. Understand this, if you have given all your answers almost instantly, would i still be still be here wasting my time ? Please read those 2 sentences carefully as i think your team do not understand in a simplified manner.
I take it you have no explanation except ” Normal license supports 6 months and extended is support for 12 months. Nothing else. ”. This just states how responsible your team is in helping people.
And just in comparison ,you THINK your company is better than other authors, is a terrible attempt of justifying yourself.
I await your reply for a full explanation for review and i will send my ftp details at my own will to make sure you reply me 1 business day.
I have received your email and verified it is working. Thank you and let this matter rest.
Thanks
Theme won’t import normally. A manual import of the theme, plugins and demo data still doesn’t show the same result as the demo site.
Hi, Please send a support ticket with details. We will check and install the demo for you.
I cannot import demo data, page stops
Hi, Please send a support ticket with details. We will check and install the demo for you.
I’ve sent you the login details.
Hi, Please check reply, if you can’t get the reply. Give us your ticket ID.
ticket id is #911823
Hi, We have installed the demo and slider on your site. Please check and give me your feedback. ? ?If you happy with our support, Please give a 5-star rating. ?You can give the rating from the ?download page of Themeforest. ? ?Thanks, ?Muhibbur
Is there a complete manual to show where to edit what? I want to edit the text next to logo that reads “Volunteer / Charity & Fundraising”
Hi, Its logo. You need to upload and replace the logo. ?
Hi I just bought the theme, great design!!
But I have a question, in the client slider, how do I arrange an order for them?
I tried in the clients slider panel block, not space for this question, or in the clients area by date an nothing.
I need an specific order in my client slider, how can this be done?
Thanks!
HI, Please send a support ticket via our support center. We will give details.
Hi..this is a great theme..
I have some questions before i make a purchase..
1) I have very basic skills in wp..Is this suitable for me to get started? Thats because my organization does not have the capital to get an actual developer and i am cross training myself to get this up.
2) I noticed there is a ” causes” category. I would like to keep this but remove the donations portion ?
3) Would i be able create a category and page to upload youtube videos?
4) Can I add a sign up form for visitors to get updates? Possibly through an autoresponder?
5) Will images be provided ?
Thanks
Hi, Thank you for your interest. Here is the answer: 1. Yes, you can use the theme with your basic skill. We will help you if need any basic help. 2. Yes, you can keep the causes category and remove donation portion. 3. Yes, you can. 4. Yes, you just need to follow the standard process like other themes. 5. Yes.
Let me know if you have any question.
Thats great!..Thank you for the quick response!.
You are welcome!
Great Work, GLWS
Thanks
This is the error message I get in admin dash board
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘charitable_template_campaign_content’ not found or invalid function name in /home/macaidecanada/public_html/wp-includes/plugin.php on line 235
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘charitable_template_donation_processing_content’ not found or invalid function name in /home/macaidecanada/public_html/wp-includes/plugin.php on line 235
When I activate quform plugin, I get the above error message Also, I have wpdatatables plugin installed and configured. When I insert the table into any page or post then the table does not fits into screen width and also there is no horizontal scroll either to scroll the table to the right. Please advise as soon as possible.
Please send your site login information via our support center.
I have sent you the details
Please refund my amount.
Hi, We have got your mail. Will fix the issue shortly.
If you want refund, please contact with envato.
Love the theme – Is there a way to enter a link into a cause to point it to my financial page that i already use for each cause… And if not are you able to change that for an extra charge…. Thanks
Hi, Can you please give more details?
Thanks for the quick response… So if someone clicks on a cause / then decides to give by clicking on the donate button…. If I could direct at that point to a form on my financial giving page… EX: https://faith-outreach.ccbchurch.com/form_response.php?id=20 Then i could manually update the amounts on the cause to reflect there giving also….
Yes, its possible. Let me know when you purchase the theme. We will adjust this for you.
Great I sure will
ok Just purchased the theme – what do you want me to do… thanks
Send login information, we will setup the system for you.
