310 comments found.
Hi, what page builder used on you theme? Visual Composer?
Hi.,
Thank you for contacting us.
We didn’t check our theme compatibility with any other third party plugins like “Visual Composer” . But you can use our theme “page builder” its like “Visual Composer”.
Hello, when i disabled fixed menu in mobile it still shows, i must disable and fixed menu in comp version. Can you check what is wrong http://www.duo.rs
Hi.,
Thank you for contacting us.
You mean to disable the sticky menu in your site?
The sticky menu is already disabled in your site. Please have a look.
Regards., DesignThemes Support.
yes, i have disabled, but when i enable it is enabled in mobile to. but i disabled for mobile
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
I have problems with the latest version of WordPress, some things do not work properly
Hi.,
Let us know your exact issue along with your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
I had all things ok and still are but suddenly i cant edit a page. I mean whatever page i open and a content within it i see it white but its actually there. In the site the items are showing correctly.
Any idea??
Hi.,
Please comment the php code as shown in the first screenshot and add the code shown in the second screenshot for fixing this issue. We will fix this issue in our next version.
Regards., DesignThemes Support.
Yeap problem fixed. Thanks
Ok i can see the admin panel is like before but my site is not loading now.
Try to go to thrusthost.com and you will see the loading screen and the home page wont load. Any idea?
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hi,
Have you guys abandon this theme? No update since 20th September 2015 even for the issue need to be solved? I posted this issue here: http://themeforest.net/item/multi-host-whmcs-hosting-wordpress-theme/11571734/comments?utf8=%E2%9C%93&term=kiroge&from_buyers_and_authors_only=0 regarding viewing the theme on mobile devices you promised to solve on coming updates. Now for 4 months passed nothing happened and I reminded you again 2 months ago! Now this is third time I ask when the issue will be fixed?
Hi.,
Can you please send us the screenshots of the tap issue that you come across so that we can get a clear idea of your issue and fix it as soon as possible. Also mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hi
Please see attached screenshots on issue which theme failed on Google Pagespeed for mobile usability. Considering majority of users use mobile devices
https://www.dropbox.com/s/tvu85f2i5zxqjsy/AM_1.png?dl=0 https://www.dropbox.com/s/hswwkttag8wqp54/AM_2.png?dl=0 https://www.dropbox.com/s/819vzv9t7njlahm/Screenshot_2016-04-13-12-14-57.png?dl=0The mobile theme need tweaking. I’m sending you the logins details.
Hi.,
Spacing required between the mobile menu items has been increased using the WP login details.
Regards., DesignThemes Support.
Thanks! Since I used child-theme if I install the new update version 1.5.2 would I loose the changed that you have made? Where are they?
Hi.,
If you have made the changes only in child theme, then updating the theme will not remove your changes.
Regards., DesignThemes Support.
Hello,
We’re working with a client that bought your theme, however we are attempting to remove the main menu hover completely and remove the hover effect from one button on the page. Our work with the CSS has come to no avail. Any suggestions?
Thanks! 
Hi.,
Kindly., Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
Hello, do I have to purchase the WHMCS bridge pro, and pay extra monthly fees just to use your theme? Or can I use the WHMCSPress plugin that is a one time fee, like the other theme I am deciding on?
Hi.,
Thank you for contacting us.
We have tested our theme only with WHMCS bridge plugin. So it is better to use it with that plugin. We have not tested our theme with any third party plugins other than the plugins listed in the themeforest page. So we cannot guarantee for that plugin to work with our theme.
Regards., DesignThemes Support.
My site is too much heavy and takes lot of time to load. Is it the theme which makes it heavy?? site: thrusthost.com Any idea?
Hi.,
Please., try these options.
i) Remove the unwanted images, plugins, etc.
ii) Optimize all the images that you have used in the theme.
iii) Use some cache plugins like wp super cache.
iv) Get a good hosting server for your website.
Regards., DesignThemes Support.
Is there a HTML version to buy on Themeforest of this theme?
I found it: http://themeforest.net/item/multi-host-responsive-hosting-template/9575930
But do you know if WHMCS template comes with it?
Hi.,
No, WHMCS software does not comes with the html. It is just a static html template.
Regards., DesignThemes Support.
Unable to change the background in Top Bar Colors way ?
Hi.,
Just add this css code in Dashboard > Multihost > Integration > Custom Css. Change the color as per your needs.
#header-top { background-color: #ff0000; }
Regards., DesignThemes Support.
Hi after updating your latest file, some things arent showing good on my site.
http://themeforest.net/item/multi-host-whmcs-hosting-wordpress-theme/full_screen_preview/11571734the icon boxes below the slide are overlapping eachother on my site.
for example the text WEBSITE HOSTING is overlaping the icon.
these things where showing good on my site until the update of you.
thanks in advance
Hi.,
Let us know the page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello , LayerSlider doesn’t work and ask me to (Enter your purchase code )
You can check my website via this link (http://hosting.overnetwork.net/)
Please support me .
Hi.,
Your layerslider is already active. You can just ignore that message in your dashboard. Since the layerslider came along with the theme that message appears in your dashboard, you can get the layerslider slider files from us when there is an update. Kindly, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the layerslider latest files.
Regarding the error showing up in your home page, you need to first create a new slider from the Dashboard > Layerslider WP and you can select that slider to your home page “Slider options” below the editor section in the backend of that page. Please have a look.
Regards., DesignThemes Support.
Please send me the layerslider latest files again , the file was removed from drop box.
Regards,
Hi.,
We have sent the layerslider latest plugins files now to your email. Please have a look.
Regards., DesignThemes Support.
I bougth this product and install it, but suddenly I got 500 Internal Server Error. I connot run my website buyukhost.com
Hi.,
Thank you for contacting us.
Sometimes demo content import may fail, it may be one of the following reasons.
Your PHP memory limit, exceution time, upload size may be set too low. Kindly, Check that your server has following limits else contact your hosting support to do so.
1) max_execution_time > 600
2) memory_limit > 128M
3) post_max_size > 32M
4) upload_max_filesize > 32M
If you receive ‘500 Internal Server Error’ then it may be because of any one of following reasons.
i) Your web server may be configured incorrectly (ie configured with incorrect directives). You have to contact your hosting support to resolve this issue.
ii) Your files may be corrupted while uploading it to your web server. Those files may be transferred successfully but it is unusable by server. If it is theme files upload it again and import demo content. If still you receive this error deactivate the plugins one by one to find the cause of error.
Note : You can verify your PHP configuration limits by installing a simple plugin found here. If you still can’t resolve the 500 error, talk with your web hosting support.
Regards., DesignThemes Support.
I would like to ask something else. I m trying to use from FA the following fa-percent but it does not appear. What i am doing wrong??? Thank you
Hi!
If you update font awesome icons version, issues will fix. Please follow the steps listed below.,
1) Download the latest font awesome files from internet
2) Go to Theme-directory -> css and replace following files – font-awesome.css and font-awesome.min.css
3) Go to Theme-directory -> fonts replace following file – FontAwesome.otf, fontawesome-webfont.eot, fontawesome-webfont.svg, fontawesome-webfont.ttf and fontawesome-webfont.woff
Hello, I was checking my site with google pagespeed and i see this:
Eliminate render-blocking JavaScript and CSS in above-the-fold content Your page has 4 blocking script resources and 5 blocking CSS resources. This causes a delay in rendering your page.
Is possible to fix this?
Thank you
Hi.,
We will consider updating it in our future updates.
Regards., DesignThemes Support.
Hello, i see in demo the Bottom Bar Text but i can not find the sample code you have used there. Could you please send it ?
Thank you
Hi.,
Kindly refer the attached text file will help you get a clear view.
- https://www.dropbox.com/s/pj5ao5ekk4zd12z/bottom_bar_text_multihost.txt?dl=0
Regards., DesignThemes Support.
Thank you,
Hello, I purchased your theme and I imported the dummy content. I’d like to have Home 3 Layout but the tabs on the slider are not showing up. I imported dummy-flat-revslider. How do I make the tabs show up? Thank you.
Hi.,
Please make sure that you have enabled show slider option. If issues continues, please send your wordpress details.
Regards., DesignThemes Support.
Yes I have enabled show slider. The slider is working but the tabs are not like the demo. What I’m trying to get is the Home Layout 3 slider with the tabs on the bottom. Do you have any suggestions? I am working on a local machine so it is not up on a server yet.
Hi.,
Hope you’ve got the “dummy-flat-revslider.zip” file along with your downloaded theme package. So you can get it once by importing that sample slider demo data simply.
Currently, you can use those navigations only on “Auto Responsive” mode of the Revolution Slider layouts.
However, we’ll get back to you all with the update ASAP, and help you get those navigations on any other Revolution slider modes (likewise Custom, Fixed and Fullscreen layouts) as well.
And we’ve used the navigation text and icons from theme’s default stylesheet now. So you can change those things simply from your “style.css” file (at Line.No: 1131 approx) itself.
Regards., DesignThemes Support.
Yeah that’s what I’ve done. The tabs show but the triangle top does not show the tabs are just square. Can I email you so I can send you screen shots?
Hi.,
Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Furthermore, which version of WHMCS is currently integrated with theme?
Thank you.
Hi.,
Thank you for letting us know. We will update the issue ASAP.
Regards., DesignThemes Support.
Hello, 1: I wonder if you accept payment by Paypal? 2: This theme has the native PT-br language 3: Am I entitled to all updates to this topic 4: Am I entitled to support for how long? thank you
Hi.,
1) Please check this query with envato support team, so that they can help you better.
2) You can translate the theme to any language. By default we do not have any language files installed.
3) Yes you can get all the updates of this theme in future for free.
4) You will get the support for 6 months and if you need more support, you need to purchase the support.
Regards., DesignThemes Support.
Hi, I configured the footer layout in the form ‘1/4, 1/4 & 1/2 Column’ and then I added menus and some text to this ‘Footer Column widgets’. Unfortunately, after display page to the end user I observed strange footer display behavior, visible here http://s30.postimg.org/gfbow9675/Screen.png.
Please help
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hi,
Done. Mail has been sent.
Hi.,
Thank you for the credentials!!
Issue have been fixed. Kindly take a look at your site.
Regards., DesignThemes Support.
Hi,
Thank you for your help. Looks promising. Are you able provide a solution if I would like to recreate the side from the begging? My actual side is only first draft…
Regards,
Hi.,
Yes, We can fix that issue in your LIVE site too. Let us know the details once you are done.
Regards., DesignThemes Support.
We’ve been using this theme for around 4 months now for one of our customers but we’re struggling with a Problem that comes with the “Page Builder”.
When we update/change the content of e.g. an “Add any content here” block and click on “Save changes” all changes made are already instantly visible from the frontend without saving/updating the page/article itself.
This renders the “preview” function pretty much useless and limits the customer in trying out different things before updating already existing content because every little change is directly visible – which could easily end up in a mess.
Is there any kind of workaround for this, or are we missing a simple configuration?
Hi.,
Thank you for letting us know the issue, we will check and consider updating in our future updates.
Regards., DesignThemes Support.
Hi.,
Thank you for letting us know the issue, we will check and consider updating in our future updates.
Regards., DesignThemes Support.
